Thread: Anyone who won the contest hear from SmrtGuard?

Brett or Sunkast:

Any idea on when those of us who won SmrtGuard will be contacted with instructions on what to do next?

Originally Posted by chriscoleman

Brett or Sunkast:

Any idea on when those of us who won SmrtGuard will be contacted with instructions on what to do next?

Got my email yesterday so you should have yours soon.

Originally Posted by Madasafish

Got my email yesterday so you should have yours soon.

Thanks Madasafish. BTW, did you register for the free trial before getting this email?

Originally Posted by TemperamentalMan

Thanks Madasafish. BTW, did you register for the free trial before getting this email?

No I didnt know about the free trial.
It just arrived yesterday.

Originally Posted by Madasafish

No I didnt know about the free trial.
It just arrived yesterday.

Thanks! I was just trying to figure out why some people have received them while others haven't. Hopefully this will all be resolved SOON!

Originally Posted by TemperamentalMan

Thanks! I was just trying to figure out why some people have received them while others haven't. Hopefully this will all be resolved SOON!

I'm thinking that those who already registered for the free trial just had their accounts switched to payed. All I did was send an email to Smrtguard help desk through the dashboard and it was resolved in a few days.

Originally Posted by joshjamie

I'm thinking that those who already registered for the free trial just had their accounts switched to payed. All I did was send an email to Smrtguard help desk through the dashboard and it was resolved in a few days.

I never used the trial and still haven't heard anything. Even if those with the trial had it upgrade free, everyone who won the contest should still have been notified by SmrtGuard telling us to download the trial. Honestly, I would have been happy with a mass email saying "Hey, we know you won and we'll get your full version out soon..." just so that I know I wasn't forgotten or left out. Hopefully I will get an email today...

Don't feel like has forgotten about this.
We are in the middle of server issues as well Mr. Wireless.

Just as soon as we know something, you will know something.

Originally Posted by MePascal

Don't feel like has forgotten about this.
We are in the middle of server issues as well Mr. Wireless.

Just as soon as we know something, you will know something.

Mr Wireless, just go to www.smrtguard.com and download the free trial. It is a full version for 30 days. Get your account setup and your pin registered. If you still have not recieved your 1 year license after a day or so, log into your account via a desktop, go to the help section and send an email to Smartguard. In it let them know you have won a 1 year subscription and that you are enquiring about having it activated. Give the email address that you first gave Sunkast. In about 2 days after that you should have your 1 year subscription activated.

Keep this in mind, Smartguard is becoming increasingly popular, particularly with the completely free tracking / locating / wiping / nuking your blackberry remotely function. They are busy processing orders and BBOS is tied up with server issues. A gentle prod to Smrtguard on your behalf will work.

Originally Posted by joshjamie

Mr Wireless, just go to www.smrtguard.com and download the free trial. It is a full version for 30 days. Get your account setup and your pin registered. If you still have not recieved your 1 year license after a day or so, log into your account via a desktop, go to the help section and send an email to Smartguard. In it let them know you have won a 1 year subscription and that you are enquiring about having it activated. Give the email address that you first gave Sunkast. In about 2 days after that you should have your 1 year subscription activated.

Keep this in mind, Smartguard is becoming increasingly popular, particularly with the completely free tracking / locating / wiping / nuking your blackberry remotely function. They are busy processing orders and BBOS is tied up with server issues. A gentle prod to Smrtguard on your behalf will work.

I downloaded the trial last night...since apparently they give you 30 days free, that will suffice for a little bit longer. Thanks for all the suggestions...and I know I'm not the only one who was still waiting, thats another reason why I was providing my updates

I received this PM from our member Mindy

"... This is in regards to SmrtGuard subscription winners. Who ever has not yet received the subscription can call 1-732-579-3649 Tech support. I talked to gentleman Andrew and he activated immediately."

Originally Posted by Brett Wyman

I received this PM from our member Mindy

"... This is in regards to SmrtGuard subscription winners. Who ever has not yet received the subscription can call 1-732-579-3649 Tech support. I talked to gentleman Andrew and he activated immediately."

great! Thanks Brett, I'll do that now and update my post with the outcome. Thanks alot!

I contacted them about a week ago and they took care of me.
Thanks

I got my 30-day trial setup today. Unfortunately they closed about 30 minutes ago so I will have to wait til Monday

Well the nightmare continues... Called their customer service last night after they closed (they closed at 7 PM EST and I called at 8:30) but left a detailed voicemail, as they instructed me to do on their greeting. Called twice again this morning - during normal business hours - once at 1 o'lock and once a little after. I left a second detailed, polite voicemail. It is now 11 o'clock EST on Friday - no callback, no email, no junk folder email, no response.

Starting to get a little put out by this company...

Ok finally some good news ...SmrtGuard called me back this afternoon and advised that they had updated my account to reflect the free yearly subscription. Just thought I'd share that they did take care of me. Took a little longer than I expected it to, but it was taken care of nonetheless. Thanks BBOS!

I missed them on my first call too, different times zones-easily done.

Just spoke with them and found out that everything is done!

Thx again BBOS