Cannot send ringtones through MMS...

Justin Rampage · #1 07-10-2009, 11:39 AM

Every time I send a ringtone to one of my friends they never receive it. They say it keeps trying to send it as a picture. I'm using a BlackBerry Storm. Any ideas on why the sounds won't send through?

Bryan · #2 07-10-2009, 11:59 AM

Quote:

Originally Posted by Justin Rampage

Every time I send a ringtone to one of my friends they never receive it. They say it keeps trying to send it as a picture. I'm using a BlackBerry Storm. Any ideas on why the sounds won't send through?

I assume you are trying to send short ringtones and not long ones correct? What kind of phone do they have? Are they on the same network?

I just sent one to my wife's dumb phone and it worked fine, it says pic/video message but it is the ringtone and it plays fine.

Laney · #3 07-10-2009, 12:13 PM

Quote:

Originally Posted by Bryan

I assume you are trying to send short ringtones and not long ones correct? What kind of phone do they have? Are they on the same network?

I just sent one to my wife's dumb phone and it worked fine, it says pic/video message but it is the ringtone and it plays fine.

agreed, some dumb phones automatically recognize mms as a picture message. i have sent ringtones to dumb phones and depending on the phone... some dont even have an option to save it?!

Justin Rampage · #4 07-10-2009, 12:28 PM

Quote:

Originally Posted by Bryan

I assume you are trying to send short ringtones and not long ones correct? What kind of phone do they have? Are they on the same network?

I just sent one to my wife's dumb phone and it worked fine, it says pic/video message but it is the ringtone and it plays fine.

It is a small ringtone. I think it is only like 34kb. My sister has the Chocolate and my buddy is using the Voyager. They are both on Verizon. It doesn't make any sense. I check the message after I send it and the ringtone isn't even attached. Arrgh!

Justin Rampage · #5 07-10-2009, 12:29 PM

It almost seems like something is wrong with my phone. It is attached and I can play the sound from the MMS before sending, but when I check the sent message afterward it is blank.

Laney · #6 07-10-2009, 12:31 PM

hmmm, i had a chocolate at one point and remember saving ringtones and such off mms.... i dont remember it showing as attached though, the music just started playing. dumb question but is their volume up?

Justin Rampage · #7 07-10-2009, 12:40 PM

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Originally Posted by Laney

hmmm, i had a chocolate at one point and remember saving ringtones and such off mms.... i dont remember it showing as attached though, the music just started playing. dumb question but is their volume up?

I asked them the same thing. They say the message is blank. The only thing that they see is the file name as the subject. I don't know... Both phones should be able to receive it.

olta777 · #8 07-10-2009, 12:59 PM

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Originally Posted by Justin Rampage

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Originally Posted by Laney

hmmm, i had a chocolate at one point and remember saving ringtones and such off mms.... i dont remember it showing as attached though, the music just started playing. dumb question but is their volume up?

I asked them the same thing. They say the message is blank. The only thing that they see is the file name as the subject. I don't know... Both phones should be able to receive it.

Yeah they should be able to receive it as most phones on vzw support mms. What format is it in? Are you attaching it from ringtones or from messages?

Justin Rampage · #9 07-10-2009, 01:02 PM

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Originally Posted by olta777

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Yeah they should be able to receive it as most phones on vzw support mms. What format is it in? Are you attaching it from ringtones or from messages?

It sends them as .mp3 format, but I thought the files were .wavs... I have tried attaching the files from ringtones and from the actual text message. Same results both times. This is so weird.

olta777 · #10 07-10-2009, 02:32 PM

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Originally Posted by Justin Rampage

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Originally Posted by olta777

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Yeah they should be able to receive it as most phones on vzw support mms. What format is it in? Are you attaching it from ringtones or from messages?

It sends them as .mp3 format, but I thought the files were .wavs... I have tried attaching the files from ringtones and from the actual text message. Same results both times. This is so weird.

That's weird. Try updating PRL (*22899 send). If you keep having the issue, I would recommend a wipe/reinstall (first security wipe, then BBSAK or JL). If still an issue, I would suspect hardware. Hope this helps.

Justin Rampage · #11 07-10-2009, 02:43 PM

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Originally Posted by olta777

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That's weird. Try updating PRL (*22899 send). If you keep having the issue, I would recommend a wipe/reinstall (first security wipe, then BBSAK or JL). If still an issue, I would suspect hardware. Hope this helps.

I tried *22899, but no success. I did a complete wipe (security and with BBSAK) lastnight so they can't be it. Is there maybe something I got rid of with lyrical's BBShrink?

Stiefler · #12 07-10-2009, 02:47 PM

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Originally Posted by Justin Rampage

I tried *22899, but no success. I did a complete wipe (security and with BBSAK) lastnight so they can't be it. Is there maybe something I got rid of with lyrical's BBShrink?

Did you make sure to put the BlackBerry Attachment Service back on loading the OS?

olta777 · #13 07-10-2009, 02:48 PM

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Originally Posted by Justin Rampage

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Originally Posted by olta777

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That's weird. Try updating PRL (*22899 send). If you keep having the issue, I would recommend a wipe/reinstall (first security wipe, then BBSAK or JL). If still an issue, I would suspect hardware. Hope this helps.

I tried *22899, but no success. I did a complete wipe (security and with BBSAK) lastnight so they can't be it. Is there maybe something I got rid of with lyrical's BBShrink?

I doubt it but possible. You can test by putting all javas from removed folder back into pa java and run app loader.

olta777 · #14 07-10-2009, 02:53 PM

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Originally Posted by Stiefler07

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Originally Posted by Justin Rampage

I tried *22899, but no success. I did a complete wipe (security and with BBSAK) lastnight so they can't be it. Is there maybe something I got rid of with lyrical's BBShrink?

Did you make sure to put the BlackBerry Attachment Service back on loading the OS?

That's right. This may be it. Great Stiefler, I didn't even think of it.

Stiefler · #15 07-10-2009, 02:58 PM

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Originally Posted by olta777

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That's right. This may be it. Great Stiefler, I didn't even think of it.

I am pretty sure its for emails. But I remember reading a member did this and this issue got resolved. Im crossing my fingers for you Justin!

Justin Rampage · #16 07-10-2009, 03:12 PM

Quote:

Originally Posted by Stiefler07

Did you make sure to put the BlackBerry Attachment Service back on loading the OS?

Yep. I made sure I put attachment services back on.

Justin Rampage · #17 07-10-2009, 03:13 PM

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Originally Posted by olta777

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I doubt it but possible. You can test by putting all javas from removed folder back into pa java and run app loader.

I could always try putting everything on... then the good old process of elimination from there.

Fun fun fun

olta777 · #18 07-10-2009, 03:15 PM

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Originally Posted by Justin Rampage

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Originally Posted by Stiefler07

Did you make sure to put the BlackBerry Attachment Service back on loading the OS?

Yep. I made sure I put attachment services back on.

Justin, try a wipe and reload. That would be my suggestion at this point. May be try doing a security wipe, jl or bbsak, load .75, then straight to .148 then the OS that you want but without wiping. It should flash your phone to factory. I would give it a try.

Justin Rampage · #19 07-10-2009, 03:52 PM

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Originally Posted by olta777

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Justin, try a wipe and reload. That would be my suggestion at this point. May be try doing a security wipe, jl or bbsak, load .75, then straight to .148 then the OS that you want but without wiping. It should flash your phone to factory. I would give it a try.

I will give it a try. Thanks.

Justin Rampage · #20 07-12-2009, 11:46 AM

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Originally Posted by olta777

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Justin, try a wipe and reload. That would be my suggestion at this point. May be try doing a security wipe, jl or bbsak, load .75, then straight to .148 then the OS that you want but without wiping. It should flash your phone to factory. I would give it a try.

Did all of that... No cigar... Ugh