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  1. #9
    ghostryder's Avatar
    ghostryder is offline BlackBerryOS Addict Follow ghostryder On Twitter
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    What you need to do is delete the older version first, reboot your computer, then download the new version. Then reboot your computer again, assuring a good download.




  2. #10
    rafiki is offline BlackBerryOS Inspired
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    I went to the MS site and downloaded and installed the Visual C++ stuff it wanted and then DM installed fine.

  3. #11
    grimreaper's Avatar
    grimreaper is offline BlackBerryOS Champion
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    Quote Originally Posted by kryptoBB View Post
    I just tried, uninstalled, fresh install, same error, reading on google it talks about root certificates missing , any idea what that is, um really getting frustrated!
    Quote Originally Posted by rafiki View Post
    I tried to update via Desktop Manager on my PC. It offered the update and downloaded the new version. It appeared to install OK and then closed the earlier version. Then I see a box that tells me that Desktop Manager requires that MS Visual C++ 2008 SP1 Redistributable Package is insalled. When I click OK expecting that to happen it closes then nada! My PC is Windows 7 64 bit Home Premium with auto update set to on.
    Hello kryptoBB you need to post back a screen shot of the issue you're experiencing, which will further help us narrow down the problem, and come up with a solution that will work.

    I Goggled as many keywords back and forth to come up with an answer as close as possible to the issue you're experiencing kryptoBB, but without that screen shot, I'm afraid I won't be able to give you an answer till then.

    I really don't want to go back and forth on this issue, and I'm sure neither do you, so the sooner you post a screen shot or two, I will reply back as soon as possible.

    Thank you.

    Ps- in the meantime, you might want to install these programs, they are very helpful for many programs to run as smooth as possible.

    I have supplied the one's which are the most important, click on the link, they will direct you to the proper site.

    Free Java Download (latest is version 6 update 31)

    Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)

    Adobe Flash Player 11.1.102.55

    Microsoft NET Framework 4 Client Profile (Web Installer)

    These are very important, reboot when prompted, and Desktop Manager 7 and any other programs you wish to install will be smooth from now on.

    Thank you.

  4. #12
    ghostryder's Avatar
    ghostryder is offline BlackBerryOS Addict Follow ghostryder On Twitter
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    Quote Originally Posted by rafiki View Post
    I went to the MS site and downloaded and installed the Visual C++ stuff it wanted and then DM installed fine.
    Good. Glad you're up and running.

  5. #13
    kryptoBB is offline BlackBerryOS Enthusiast Follow kryptoBB On Twitter
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    Quote Originally Posted by grimreaper View Post
    Hello kryptoBB you need to post back a screen shot of the issue you're experiencing, which will further help us narrow down the problem, and come up with a solution that will work.

    I Goggled as many keywords back and forth to come up with an answer as close as possible to the issue you're experiencing kryptoBB, but without that screen shot, I'm afraid I won't be able to give you an answer till then.

    I really don't want to go back and forth on this issue, and I'm sure neither do you, so the sooner you post a screen shot or two, I will reply back as soon as possible.

    Thank you.

    Ps- in the meantime, you might want to install these programs, they are very helpful for many programs to run as smooth as possible.

    I have supplied the one's which are the most important, click on the link, they will direct you to the proper site.

    Free Java Download (latest is version 6 update 31)

    Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)

    Adobe Flash Player 11.1.102.55

    Microsoft NET Framework 4 Client Profile (Web Installer)

    These are very important, reboot when prompted, and Desktop Manager 7 and any other programs you wish to install will be smooth from now on.

    Thank you.
    View image: Gaborone 20120215 00080

    installed all 3 above, restarted pc, and i stil get that same error as shown by image above.

  6. #14
    noodlecore is offline BlackBerryOS Noobie
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    I'm facing with the same issue too since version 6. I was able to install it under Win7 but no luck on XP. So weird. I thought version 7 came up to fix this kind of issue but it is same as previous... Getting same error upon setup. No luck yet n so frustrated...

  7. #15
    AgentBlackBerry's Avatar
    AgentBlackBerry is offline BlackBerryOS Master Follow AgentBlackBerry On Twitter Add AgentBlackBerry on Facebook Add AgentBlackBerry on Google+
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    I really hope they rework the DM for BB10 from the ground up. I absolutely hate it. I can't back up my phone on it. Every time I try it gets stuck in the smart card options... It's made OS updates such a pain

  8. #16
    rkindia is offline BlackBerryOS Noobie
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    I am facing the same problem. Not able to syn my MS Outlook with Desktop manager V7. Screenshot below...

    BlackBerry Desktop Manager v7.0 B44 Officially Available-bb-image.jpg

    Could you please help me to resolve this. I have tried reinstalling the software twice but i face the same result. Even local Blackberry support is unable to help so far.

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