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  1. #9
    Join Date
    Feb 2012
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    9788 bold
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    6.0
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    Quote Originally Posted by ice2921 View Post
    Ok lets try this again. I realize that you have already followed KB04272, but lets try something similar.
    1. Do a system restore on your PC BEFORE you removed DM 5.0 ( if you can't do that boot to last know good configuration F8 before your computer boots)
    2. Perform a manual removal of DM 5.0 as outlined in KB02206 (make sure you reboot)
    3. Download and install the latest Desktop Software
    4. Rename "610_b038_multilanguage.exe" to "610_b038_multilanguage.zip"
    5. Extract the files into a seperate folder
    6. Copy & paste "BlackBerry Desktop Software.msi" into "C:\WINDOWS\Installer"
    7. Run the "Setup.exe" from the extracted "610_b038_multilanguage.zip"
    Hope this helps.
    dear ice, here is what happened, i followed all your instructions, after run the "setup.exe" after while this time i get error 1311, which you can find the screen shot for the details.
    Installation problem v6 / error 1316 / tried many resolutions so far but no installations !!!-error1311-jpg

    so i thought i could copy&paste "data1.cab" folder inside the C:\windows\installer\
    i did and hit the retry button, than i got another error which is 1334 screen shot is here:
    Installation problem v6 / error 1316 / tried many resolutions so far but no installations !!!-error-1334-jpg

    but actually this file is exist inside of the data1.cab file:
    Installation problem v6 / error 1316 / tried many resolutions so far but no installations !!!-a_picture-jpg

    it is like a curse...



  2. #10
    Join Date
    Sep 2010
    Location
    USA
    Device
    Z10
    OS
    10.0.10.684
    Carrier
    AT&T
    Posts
    2,544
    Did you re download the Desktop Software?

  3. #11
    Join Date
    Sep 2010
    Location
    USA
    Device
    Z10
    OS
    10.0.10.684
    Carrier
    AT&T
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    Also have you tried installing under another account on your computer? Are you logged on as Administrator or a user that has admin rights? Try creating a new user account and giving that user admin rights. Then remove the desktop manager using Revo Uninstaller Pro - Uninstall Software, Remove Programs easily . Then re download and install the BlackBerry Desktop software.



  4. #12
    Join Date
    Feb 2011
    Location
    T-Dot, ON
    PIN
    ask me
    Device
    9900+9380+Alpha
    OS
    7.1.0.714 [Leak]
    Carrier
    Koodo
    Posts
    1,635
    Quote Originally Posted by ice2921 View Post
    Did you re download the Desktop Software?
    bercakir , as per ice suggestion, re download BlackBerry Desktop Software, make sure it is for the correct operating system, (PC, Mac, other) and the most important, make sure the file has completely downloaded.

    If not completely downloaded, it can certainly cause corrupt installs, just like the issue you're facing now.

    Is it a coincidence that we are seeing all these errors?

    I see have posted the exact same issue to the thread Can't install BlackBerry Desktop Manager this morning, and if you haven't noticed the last post to that thread was over 1.5 years ago.

    We are trying to help you here, I don't think you want to confuse yourself further, and delay a resolution to your issue(s).

    Let us know if you have attempted ice's suggestion above

    Thank you.
    Last edited by grimreaper; 02-06-2012 at 10:48 AM. Reason: Update

  5. #13
    Join Date
    Feb 2012
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    9788 bold
    OS
    6.0
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    8
    Quote Originally Posted by ice2921 View Post
    Also have you tried installing under another account on your computer? Are you logged on as Administrator or a user that has admin rights? Try creating a new user account and giving that user admin rights. Then remove the desktop manager using Revo Uninstaller Pro - Uninstall Software, Remove Programs easily . Then re download and install the BlackBerry Desktop software.
    dear ice, after 2days working about it but sadly there is no change in my situation. i did everything as you mentioned above, re-downloaded many times install package, installed into new user account with admin right, installed revo uninstaller pro and used it. in my computer tright now there is 6 different registry cleaner and unsitaller program. but same errors comes out. i am using this phone for mainly business purposes, i have over 1000 contacts in my outlook address book and simply can't sync with my new mobile. i have ipad, i am using itunes without any problem, i have nokia phone, i am using nokia pc suite without any problem. i upgraded, uninstalled, installed these programs many times, i am using my PC actively for installing and uninstalling other programs, but can't understand how this blackberry software creates such a persistent problem...



  6. #14
    Join Date
    Sep 2010
    Location
    USA
    Device
    Z10
    OS
    10.0.10.684
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    AT&T
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    So after all of this your still back to the original error 1316?

  7. #15
    Join Date
    Feb 2012
    Device
    9788 bold
    OS
    6.0
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    Quote Originally Posted by ice2921 View Post
    So after all of this your still back to the original error 1316?
    yes error code is always same, "1316"
    also tried to clean boot and disabled startup items and service items excluding microsoft services but still same errror...

    is there any otherway to sync my outlook contacts besides desktop software ?

  8. #16
    Join Date
    Feb 2012
    Device
    bold
    OS
    windows 7
    Posts
    1

    Fix Error 1316

    Error 1316: "A network error occurred while attempting to read from the file: :\Install.msi"
    Error 1316 is an irritating installation error. It pops up when a software is being installed, uninstalled or repaired on your computer.You may get the following description while seeing this error:

    Follow the following guidelines to fix this error:

    1. Use Windows Installer Clean Up
    2. Use a Registry Fixing Utility
    3. Change Windows Installer Registry Information
    4. Check the Security Details of the Concerning File


    you can also get some help from this article error1316.com

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