DM 6 hangs - HELP
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Thread: DM 6 hangs - HELP

  1. #1
    sajitk is offline BlackBerryOS Noobie
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    DM 6 hangs - HELP

    Hi,
    I need assistance please. I have downloaded and installed DM6 on my Toshiba Protege R600, WIndows 7 running Kaspersky AV.

    I performed a clean uninstall of the previous version (5.01).

    Problem is that as soon as I run the app it hangs. I have installed as administrator and run as administrator. It seems to run an software update check when you launch the DM and that hangs as well. It seems to be going crazy because it hews up CPU and memory but it just hangs. I left it for over an hour.

    I cannot roll back to DM 5 because the syncronise is not working with OS6 and Groupwise. So I really need for the DM 6 issue to be sorted.

    Please help.!!




  2. #2
    Joe Jerde's Avatar
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    Quote Originally Posted by sajitk View Post
    Hi,
    I need assistance please. I have downloaded and installed DM6 on my Toshiba Protege R600, WIndows 7 running Kaspersky AV.

    I performed a clean uninstall of the previous version (5.01).

    Problem is that as soon as I run the app it hangs. I have installed as administrator and run as administrator. It seems to run an software update check when you launch the DM and that hangs as well. It seems to be going crazy because it hews up CPU and memory but it just hangs. I left it for over an hour.

    I cannot roll back to DM 5 because the syncronise is not working with OS6 and Groupwise. So I really need for the DM 6 issue to be sorted.

    Please help.!!

    Let's first rule out the obvious, have you restart your system before opening the program?

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  3. #3
    alanjolin is offline BlackBerryOS Inspired
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    I had a similar issue with DM6. I just reloaded DM5, and use that and apploader. I'm forever making hybrid OS etc works fine you may have files leftover on PC. Why not download DM. And as mentioned after installation restart pc
    Joe Jerde likes this.

  4. #4
    sajitk is offline BlackBerryOS Noobie
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    Hi,

    Yes. I have restarted. I have also ensured that I did a clean uninstall so that there were no left over files.

    Thanks

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