Backup Error
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Thread: Backup Error

  1. #1
    neil154 is offline BlackBerryOS Inspired
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    Backup Error

    I am backing up my BB Storm 2 using the desktop manager (USB connection) and everything was working fine until today. Now when doing the backup I am getting an error message "Error backing up database(s). [Compatibility Setting] 0 of 1 entries retrieved".

    Would appreciate an explanation of what is causing problem and how to fix. Thanks.




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    Quote Originally Posted by neil154 View Post
    I am backing up my BB Storm 2 using the desktop manager (USB connection) and everything was working fine until today. Now when doing the backup I am getting an error message "Error backing up database(s). [Compatibility Setting] 0 of 1 entries retrieved".

    Would appreciate an explanation of what is causing problem and how to fix. Thanks.
    I have had that error message before, and each time everything backed up except for my theme settings. When I have received it, I would try to backup again and still got same message. I continued with my OS upgrade, and after all was done, I just had to reset all my icon positions in my theme. Now this does not mean I know this is your situation, but I believe it is. Good Luck !!


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    Somehow, that database got corrupted. Create an advanced backup and backup all your databases except the one that is corrupt and you should be all set.

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    neil154 is offline BlackBerryOS Inspired
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    How do I know what database(s) is corrupt so I can skip that one?

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    Quote Originally Posted by neil154 View Post
    How do I know what database(s) is corrupt so I can skip that one?
    It seems dbone15 is currently off-line. I don't know the answer to your question. As I said in my post, I have seen the same error message, and all I lost in the restore was my theme settings. If you want to test this, delete your theme, and re-run backup and see if it backs up without the error message.
    I just reset my theme settings.


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    neil154 is offline BlackBerryOS Inspired
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    What is dbone15. I will try a restore since I think you are on the right track. I was recently adding\deleting themes so your suggestion makes sense.

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    Quote Originally Posted by neil154 View Post
    What is dbone15. I will try a restore since I think you are on the right track. I was recently adding\deleting themes so your suggestion makes sense.
    dbone15 is the Forum Moderator that suggested the advanced backup.



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    neil154 is offline BlackBerryOS Inspired
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    I tried doing a customized backup that did not include theme and still got the same error message

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    Quote Originally Posted by neil154 View Post
    I tried doing a customized backup that did not include theme and still got the same error message
    I suppose I am not much help here...I am sorry.

    When I get that message, as I said, I just continue. I end up having to reset my theme's icon positions. That is my experience. Tomorrow, someone else may have a more precise answer for you.


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    Sorry...was MIA for a bit. One of the databases in the advanced backup screen should be called "Compatibility Settings" Highlight everything except that one database and backup.

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    neil154 is offline BlackBerryOS Inspired
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    I understand what you are saying and if I do it and backup I am guessing that everything would work fine. Once that is completed how would I correct the problem so that I don't have the error and there is no compatibility issue

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    neil154 is offline BlackBerryOS Inspired
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    I talked with BB and I did security wipe and then reinstalled everything and did a sync and backup and now everthing is working

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    Good for you !!! Glad you got it all figured out.



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    Glad it's all working now. If you made the backup minus that one database and then wiped you should be good going forward as the corrupted db was not included in your restore. The wiped phone should have a clean DB.

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