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  1. #1
    era3z's Avatar
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    Blackberry 9000.msi & Desktop Manager message!

    Here's the story :

    My computer got infected by virus that made me delete some windows registry. To make the story short, my computer is no longer infected...

    But... I can't open BBSAK.. It asks me to install blackberry 9000.msi (since my device is Bold 9000). And I couldn't open Desktop Manager either...

    I have reinstalled the Desktop manager. but still it asks me for .msi....

    Any information on this?

    Thank you so much for answering

    And sorry if I ask in the wrong sub forum and for my bad english.



  2. #2
    MePascal's Avatar
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    Looks like you are missing some registry extensions for Desktop Manager.

    This is a document that I was able to find that might help.
    Let us know if you were successful.

    How to perform a clean uninstall of the BlackBerry Desktop Software

    Once you finish the uninstall, find and download the Desktop Manager again.

    Good luck :fing02:

    Moved your thread to the Desktop Manager section.
    Renamed it as well.

  3. #3
    era3z's Avatar
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    thx for the quick response and the help...

    Just did all those tasks, but still when I open DM, it still asks me for .msi which I can't find :17:



  4. #4
    MePascal's Avatar
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    Can you give me word for word what the error is please?

  5. #5
    MePascal's Avatar
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    Last bit of advice as well.....
    Uninstall the OS from your PC then download a fresh copy of the OS you want to install onto your device or download the OS that you currently have on your device.



  6. #6
    era3z's Avatar
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    Sorry... I can't open BBoS last night.. don't know why..

    So.. Everytime I open DM, windows installer pops up

    "The Feature you are trying to use is on a network resource that is unavailable

    Click Ok to try again, or enter an alternate path to a folder containing the installation package "Blackberry 9000.msi" in the box below.

    Use source
    ........................ Browse"

    When I click Ok

    new window pops up

    "The path
    .................... cannot be found. Verify that you have access to this location and try again, or try find the installation package "Blackberry 9000.msi" in a folder from which you can install the product BlackBerry Device SOftawre v5.0.0 for the BlackBerry 9000 smartphone"

    I have tried to uninstall the OS via add/remove program, but then it also asked me for blackberry 9000.msi -.-"

  7. #7
    Hodges's Avatar
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    Sounds like u have some spyware or something going on. Instead of clicking ok can u click browse and select the blackberry 9000.msi file?
    Posted via mobile device

  8. #8
    MePascal's Avatar
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    Some how or another we need to get that OS off your PC. The OS is corrupted and you need to uninstall and reinstall the OS.

    See if you can use this program to take it off your PC.

    CCleaner

    Once installed, navigate to the "Tools" section and use the uninstall feature within this program.

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