error when trying to reinstall backup files
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Thread: error when trying to reinstall backup files

  1. #1
    rounsy222 is offline BlackBerryOS Enthusiast
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    error when trying to reinstall backup files

    My wife had to get a replacement phone so we backup her stuff using the dm. Then our computer crashed. Got the computer back up and running and go to put her stuff on her phone and I get "desktop doesn't recognize files" error. So I uninstalled the dm, updated my .net framework, re-installed dm and still errors. I tried my backup files and same thing. Any ideas of what the issue is or what I am doing wrong? Thanks in advance!
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  2. #2
    breiti is offline BlackBerryOS Addict Follow breiti On Twitter
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    What's your PC's OS?
    Last edited by breiti; 01-06-2010 at 03:45 AM.


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    rounsy222 is offline BlackBerryOS Enthusiast
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    Sorry at work, xp sp3
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  4. #4
    breiti is offline BlackBerryOS Addict Follow breiti On Twitter
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    Not too sure here, how did you restore your PC, can you freely access/copy your backup files from within windows? Just to make sure, it's not a win user access problem.

    Do you use 'KeePass' on your BBs? Some users experienced backup issues when this app was installed on the device.

    Can you "open" the backup file(s) with DM in "advanced backup/restore" to potentially find single items in the backup being corrupted somehow?


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    jnepsa is offline BlackBerryOS Wizard
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    I ran into this at one point when I had redone the OS on my phone and didnt have a newer backup on my work PC but when I got home and had a 1 day old one it was fine. I am wondering if something is not corrupt. You dont by chance have another back up some where do you?>

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    rounsy222 is offline BlackBerryOS Enthusiast
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    well thats the funny thing. previous to comp issue we had no issues backing up, lots of experience with our old 8330's. when i got my comp up i had to download the dm, while doing that errored out saying i had to update my .net framework. so after that whole ordeal got the dm loaded, went to restore and the errors started. tried her old files, then my old files,all the same. so i backed up mine phone to the dm, tried using that and it worked but that brought on other silly issues that i didnt think of, my email on her phone etc.. that is now resolved but want to get her old info on her phone. thanks

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    breiti is offline BlackBerryOS Addict Follow breiti On Twitter
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    have you tried this:

    "open" the backup file(s) with DM in "advanced backup/restore" to potentially find single items in the backup being corrupted somehow


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    rounsy222 is offline BlackBerryOS Enthusiast
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    yes and no. tried finding but i am not sure if i was looking in the right spot. will try right now. thanks

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    breiti is offline BlackBerryOS Addict Follow breiti On Twitter
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    Quote Originally Posted by rounsy222 View Post
    yes and no. tried finding but i am not sure if i was looking in the right spot. will try right now. thanks
    When you start DM, there is the 'save and restore'
    go to 'advanced options' to the right
    then open file (left) and choose your backup...and plz report back, what you see there, should start with address book - all, address book- last used ... and so on

    are all these items filled with numbers and bytes, are any errors displayed?
    Last edited by breiti; 01-06-2010 at 11:49 AM.


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    rounsy222 is offline BlackBerryOS Enthusiast
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    no luck. can locate the files and still does the error message. i fear that somehow all of our old backup files got corrupted when i had my computer issue. thanks for the help.

  11. #11
    breiti is offline BlackBerryOS Addict Follow breiti On Twitter
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    Quote Originally Posted by rounsy222 View Post
    no luck. can locate the files and still does the error message. i fear that somehow all of our old backup files got corrupted when i had my computer issue. thanks for the help.
    Dam* I hate giving up on tech problems - I know it is personal, but would you mind mailing me one of your backup files *.ipd - just to check, if I could open it

    email is breiti_at_blackberryos.com

    replace _at_ with @

    If you wouldn't mind, just an offer, no must of course


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    rounsy222 is offline BlackBerryOS Enthusiast
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    i sent ya 2 files. i also revisited the advanced options just to see if different day = different results and it didnt. i am convinced that they are lost due to comp issues. but any help or input would be greatly appreciated!

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    breiti is offline BlackBerryOS Addict Follow breiti On Twitter
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    Quote Originally Posted by rounsy222 View Post
    i sent ya 2 files. i also revisited the advanced options just to see if different day = different results and it didnt. i am convinced that they are lost due to comp issues. but any help or input would be greatly appreciated!
    Too sad, that the files were so corrupt, that you could not send them, reminds me to save at least one good backup on another disk...just in case.


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    I guess this would be a good time for me to throw out my 2cents. Something I do to make sure I will always have at least the important things is, I make a backup on my PC of only the things I have to have.. Like contacts, calendar, and a few other things. I use the advanced backup. Then I make a copy and save it to the SD card in my phone. Although you can not load it right from there you will always have it no matter where you are and all you will need is a usb cable and DM on a PC and you can restore the important info. This is crucial as i had a laptop stolen once and my berry went batty so the only way I had a back up was DM on a co-workers Laptop and viola it was back when I was done. Just again thats my .02

  15. #15
    breiti is offline BlackBerryOS Addict Follow breiti On Twitter
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    good idea, indeed!


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