Thread: error when trying to reinstall backup files

My wife had to get a replacement phone so we backup her stuff using the dm. Then our computer crashed. Got the computer back up and running and go to put her stuff on her phone and I get "desktop doesn't recognize files" error. So I uninstalled the dm, updated my .net framework, re-installed dm and still errors. I tried my backup files and same thing. Any ideas of what the issue is or what I am doing wrong? Thanks in advance!
Posted via mobile device

What's your PC's OS?

Sorry at work, xp sp3
Posted via mobile device

Not too sure here, how did you restore your PC, can you freely access/copy your backup files from within windows? Just to make sure, it's not a win user access problem.

Do you use 'KeePass' on your BBs? Some users experienced backup issues when this app was installed on the device.

Can you "open" the backup file(s) with DM in "advanced backup/restore" to potentially find single items in the backup being corrupted somehow?

I ran into this at one point when I had redone the OS on my phone and didnt have a newer backup on my work PC but when I got home and had a 1 day old one it was fine. I am wondering if something is not corrupt. You dont by chance have another back up some where do you?>

well thats the funny thing. previous to comp issue we had no issues backing up, lots of experience with our old 8330's. when i got my comp up i had to download the dm, while doing that errored out saying i had to update my .net framework. so after that whole ordeal got the dm loaded, went to restore and the errors started. tried her old files, then my old files,all the same. so i backed up mine phone to the dm, tried using that and it worked but that brought on other silly issues that i didnt think of, my email on her phone etc.. that is now resolved but want to get her old info on her phone. thanks

have you tried this:

"open" the backup file(s) with DM in "advanced backup/restore" to potentially find single items in the backup being corrupted somehow

yes and no. tried finding but i am not sure if i was looking in the right spot. will try right now. thanks

Originally Posted by rounsy222

yes and no. tried finding but i am not sure if i was looking in the right spot. will try right now. thanks

When you start DM, there is the 'save and restore'
go to 'advanced options' to the right
then open file (left) and choose your backup...and plz report back, what you see there, should start with address book - all, address book- last used ... and so on

are all these items filled with numbers and bytes, are any errors displayed?

no luck. can locate the files and still does the error message. i fear that somehow all of our old backup files got corrupted when i had my computer issue. thanks for the help.

Originally Posted by rounsy222

no luck. can locate the files and still does the error message. i fear that somehow all of our old backup files got corrupted when i had my computer issue. thanks for the help.

Dam* I hate giving up on tech problems - I know it is personal, but would you mind mailing me one of your backup files *.ipd - just to check, if I could open it

email is breiti_at_blackberryos.com

replace _at_ with @

If you wouldn't mind, just an offer, no must of course

i sent ya 2 files. i also revisited the advanced options just to see if different day = different results and it didnt. i am convinced that they are lost due to comp issues. but any help or input would be greatly appreciated!

Originally Posted by rounsy222

i sent ya 2 files. i also revisited the advanced options just to see if different day = different results and it didnt. i am convinced that they are lost due to comp issues. but any help or input would be greatly appreciated!

Too sad, that the files were so corrupt, that you could not send them, reminds me to save at least one good backup on another disk...just in case.

I guess this would be a good time for me to throw out my 2cents. Something I do to make sure I will always have at least the important things is, I make a backup on my PC of only the things I have to have.. Like contacts, calendar, and a few other things. I use the advanced backup. Then I make a copy and save it to the SD card in my phone. Although you can not load it right from there you will always have it no matter where you are and all you will need is a usb cable and DM on a PC and you can restore the important info. This is crucial as i had a laptop stolen once and my berry went batty so the only way I had a back up was DM on a co-workers Laptop and viola it was back when I was done. Just again thats my .02

good idea, indeed!