Email problems with blackberry in the midwest

**gatewayad** · 09-09-2009, 03:26 PM

I've been on the phone for the last 45 minutes with 2 different VZW blackberry reps having an issue with in and outbound emails just to find out Blackberry is having technical problems right now. My .vzw account not working at all my work account is sporadic get one dont get 2 and cant send any either

UPATED:
This emil is to inform you of a network problem that MAY affect your mobile service
Trouble Ticket # TT000011677021
Severity: Medium
Description of Issue: Degradation of RIM BlackBerry BIS service
Location of Issue: all Regions; all markets and surounding areas
Start Time: Sept 09 2009 12:06 PM PDT
Simptoms you MAY experience: RIM BlackBerry BIS customers may experience delays in sending/receiving email
Estimated time of Repair: Unknown\
Technicians are working towards a resolution as quickly as possible

**glockguy** · 09-09-2009, 03:40 PM

Same here....

I am on Telus, and they had a major crash 2 days ago. They are still repairing their network, but said that it "might have affected BIS operations"

I am getting sporadic emails, maybe 1 out of every 5. I have three emails on my phone, including one blackberry.net account.....

I get the odd one on the 2 work emails, and none on my blackberry account.

I can't send from any of them

**Servovestri** · 09-09-2009, 03:40 PM

Known outage currently with BIS - reported around 2 - seems to be affecting Alltel/VZW customers, could be more, no eta.

**Seanren78** · 09-09-2009, 03:41 PM

Not sure what is going on. Everything is good here on the west coast.

**gatewayad** · 09-09-2009, 04:04 PM

UPATED:
This emil is to inform you of a network problem that MAY affect your mobile service
Trouble Ticket # TT000011677021
Severity: Medium
Description of Issue: Degradation of RIM BlackBerry BIS service
Location of Issue: all Regions; all markets and surounding areas
Start Time: Sept 09 2009 12:06 PM PDT
Simptoms you MAY experience: RIM BlackBerry BIS customers may experience delays in sending/receiving email
Estimated time of Repair: Unknown\
Technicians are working towards a resolution as quickly as possible

**Seanren78** · 09-09-2009, 04:25 PM

Originally Posted by gatewayad

UPATED:
This emil is to inform you of a network problem that MAY affect your mobile service
Trouble Ticket # TT000011677021
Severity: Medium
Description of Issue: Degradation of RIM BlackBerry BIS service
Location of Issue: all Regions; all markets and surounding areas
Start Time: Sept 09 2009 12:06 PM PDT
Simptoms you MAY experience: RIM BlackBerry BIS customers may experience delays in sending/receiving email
Estimated time of Repair: Unknown\
Technicians are working towards a resolution as quickly as possible

Thanks for the info gatewayed.

**Brett Wyman** · 09-09-2009, 04:26 PM

Its affecting me over here in CT. Im not getting any of my emails on any of my BB;s.

**glockguy** · 09-09-2009, 04:31 PM

I am in Alberta, Canada, and I can't get my emails. My business partner, same network, same phone, same email server, no problems.

I can't even log into my bis account. The page just comes up blank.....

**oilman** · 09-09-2009, 04:43 PM

I just went back to v8.5 from 5.0.0.191 and am having trouble connecting to Email Settings. Both of my email folders are showing up, but I'm not getting any emails on them.

Any ideas? I've tried resending Service Books, *228 and Registering in Host Routing Table.

Also, BBM and SMS/MMS are working...

**Bryan** · 09-09-2009, 04:45 PM

Threads merged

**oilman** · 09-09-2009, 04:46 PM

I see now. I'm actually glad to hear I didn't do something wrong when downgrading.

Thanks!

**Bryan** · 09-09-2009, 04:47 PM

No problem

isn't always the case we have an outage when messing with our OS

at:

**jlevy73** · 09-09-2009, 05:10 PM

I am in Los Angeles and BIS just came back. Just received about 50 emails at once. So maybe the problem has been resolved.

**Laney** · 09-09-2009, 05:11 PM

hmm, i have yet to get an email in over an hour

**jnepsa** · 09-09-2009, 05:22 PM

Mine has been fine all day in ohio?? figures take a day off and all heck is breaking loose

**d3ltr0n** · 09-09-2009, 05:51 PM

Just wanted to let everyone know, if you didn't already know, but if you are on the BIS for Verizon and there is an email outage today. Myself and my wife are unable to send/receive any emails on our Storms for our GMail accounts. I have called Verizon and they said that there is an outage today on RIM's side and there is no ETA. :crazy: