Looks as though Big Red is having some rare service issues in the state of Virginia. BGR reports...
UPDATE: There are reports that service has been restored for most subscribers as of shortly before 5:00 PM.
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There are some ways to backup android phone contacts.
Sync to gmail is a common way.
Take a look at this article: KB13003-"JVM 513" error appears on the BlackBerry smartphone
You can also try: KB02141-Reset a BlackBerry