Looks as though Big Red is having some rare service issues in the state of Virginia. BGR reports...
UPDATE: There are reports that service has been restored for most subscribers as of shortly before 5:00 PM.
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I have tried all step but os is not installed.
i have recieved error 507 and 621,my device is not connected to the desktop software.
In BlackBerry desktop, go to Device, Backup, and then back up your BlackBerry. This will save your Contacts to your Mac (or PC). Now connect your iPhoneRacnkaul 09-28-2014, 10:18 AM