BlackBerryOS.com - Thorsten Heins Issues Statement Regarding EMEA Outage
  • Thorsten Heins, RIM CEO, Issues Statement Regarding EMEA Outage


    Early this morning, there was a pretty large BlackBerry data outage which affected users in many areas in the EMEA regions. The problems have been solved, and RIM CEO Thorsten Heins issued the following statement about them:

    "I want to apologize to those BlackBerry customers in Europe and Africa who experienced an impact in their quality of service earlier this morning. The BlackBerry service is now fully restored and I can report that no data or messages were lost. Up to 6 percent of our user base may have been impacted. Preliminary analysis suggests that those customers may have experienced a maximum delay of 3 hours in the delivery and reception of their messages. We are conducting a full technical analysis of this quality of service issue and will report as soon as it concludes. I again want to apologize to those customers who were impacted today."


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