• T-Mobile Restores Cell Service To Most Of Manhattan, Helps Sandy Victims

    With the devastation that Hurricane Sandy brought to the East Coast this past week, millions of people have been effected with the loss of power, water, sanitation and cell services. Crews have been working long, difficult hours trying to restore these needs to the hard hit people. With the crews restoring power to most of Manhattan, cell phone companies are right there behind them trying to restore cell service and bring a bit of normalcy to their customers.

    T-Mobile is working hard to not only restore their services, which as of this article, stands at 95% of Manhattan but also, providing free domestic calls and charging stations at shelters. This along with donations and matching donations to the American Red Cross is helping families effected, reach their loved ones to let them know that they're ok.

    Press Release

    With commercial power restoring throughout many of the hardest hit areas in New York City, T-Mobile has made significant progress restoring service since late yesterday afternoon. In Manhattan, the situation has improved immensely with the restoration of commercial power in many neighborhoods. Approximately 95% of our sites in Manhattan are now operational. We continue to focus on making more improvements in many areas, especially on the east side, below South Street Seaport.

    On Staten Island, we are still working to restore many sites, but coverage is being provided to the entire borough, and generators are being deployed to increase coverage. There are still many challenges preventing our engineers from gaining access to sites including boats that are blocking roadways, flooding risks and many other hazardous situations. We continue to focus on all of the hardest hit areas, and are making good progress throughout New York City.

    On Long Island, more than 75% of T-Mobile’s sites are now operational and we are making steady improvements. Outside of the NYC metro area, many parts of New Jersey continue to be difficult to gain access to, due to flooding or other concerns. T-Mobile is focused on making improvements in specific areas that were hard hit, like Hoboken and the Jersey shore, among others.

    Press Release

    Parsippany, N.J. — Nov. 3, 2012
    2012-11-04 07:16:24

    Today, T-Mobile is providing cell phones with unlimited domestic calling services and additional phone chargers to all of the American Red Cross shelters in the state of New Jersey. The phones will be used to establish “phone banks” within each shelter, providing an increased ability to make calls to loved ones and coordinate emergency plans with their families and friends.

    T-Mobile has now also committed to make a $100,000 donation to the American Red Cross storm relief efforts. The company will also match up to an additional $100,000 donated by customers to American Red Cross storm relief via text message. T-Mobile customers have already donated more than $100,000 by text message to the American Red Cross. The total potential impact of T-Mobile and its customers’ donations is anticipated to be more than $300,000.

    “During this continued time of emergency for so many people, many of those who are utilizing American Red Cross shelters may not have their phones with them, or may not have service,” said John Legere, Chief Executive Officer of T-Mobile USA. “We have made every effort to recover our network service in the areas where each of these shelters are located, and T-Mobile is pleased to be providing the American Red Cross with cell phones and chargers that will be used in shelters throughout the state of New Jersey.”

    The T-Mobile phones are pre-loaded with service that allows for unlimited calling anywhere in the United States, and will remain operational as long as there is a need for them in New Jersey American Red Cross shelters to assist those affected by the storm. T-Mobile is the only wireless carrier providing phones for this type of use to American Red Cross shelters in New Jersey.

    “The impact of Superstorm Sandy was widespread and the road to recovery will be long for many families,” said Neal Litvack, Chief Development Officer at the American Red Cross. “Through the generosity of its partners such as T-Mobile the American Red Cross is responding with shelter, food and emotional support, helping families and communities with their most critical needs now, and as they begin to move toward recovery. We’re grateful for T-Mobile’s dedication to the Red Cross mission and their commitment to helping with the communications needs of so many in our care.”

    In addition to the phones and service provided to the American Red Cross shelters in New Jersey, all T-Mobile retail stores in New Jersey that are open and have power are providing free charging and free domestic calling for anyone that needs it to connect with loved ones and make emergency plans. For those who need charging or free calling to make continued emergency plans, it is best to call the nearest store ahead of time to be sure that it is open and has power. A store locator can be found on T-Mobile’s website at http://www.T-Mobile.com. Additionally, in operational New Jersey stores, T-Mobile is providing access to tablets and phones to use for email and data connectivity – this service is available to customers and non-customers alike, and for emergency purposes only.

    With a long history of operations within the state of New Jersey, almost 1,000 T-Mobile employees live and work in the state. T-Mobile has major employment locations throughout the state, including a large operation in Parsippany, and more than 200 retail and partner sales locations throughout the state.

    Text Donations to the American Red Cross

    T-Mobile customers in the United States can make donations via their mobile phone:

    Text the keyword DONATE to 90999 to give $25
    Text the keyword REDCROSS to 90999 to give $10

    One hundred percent of any donation you make via your T-Mobile phone using these text short codes is made directly to the American Red Cross. Text messages are sent free of charge. Donations are charged to customers’ T-Mobile phone bill.

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