Rogers seems to be pulling out all the stops with the customer-centric announcements today. Rogers has recently uncovered that 99% of their subscribers that travel briefly to the United States tend to use less than 50MB of data during a 24 hour period.
That's why when spring rolls around this year, Rogers will be unveiling a new $7.99 United States pay-per-use roaming fee, which will provide you those 50MB of data during a 24 hour period.
You might be wondering what 50MB will be good for? Well, with that amount of data you can:
- Browse 50 maps or
- Browse 200 web pages or
- Send 1,000 emails or
- Send 5,000 Tweets or
- Send 128 photos
If you are using more than 50MB/day while roaming, I'm certain your local Dataholic Anonymous chapter will accept you with open arms
Rogers to revolutionize U.S. wireless data roaming rates for Canadians
Cost and complexity of wireless roaming cited as top two barriers to smartphone use while travelling;
New simplified roaming will encourage smartphone use while travelling and give consumers peace of mind;
New roaming rates one of several new initiatives that respond to customer feedback
"Our customers have consistently told us they want certainty and peace of mind when using their wireless devices to access the Internet while travelling," said Raj Doshi, Rogers Senior Vice President of Products. "Canadians' connected habits are evolving, and our new roaming model is an important step in addressing the changing needs of our customers. With this simple and affordable roaming rate, customers will be able to use their devices while travelling just as they would at home."
To help further enhance the customer experience, Rogers is also changing its cellphone unlocking policy this March so that customers can unlock their wireless phones as early as 90 days after activating their devices on the Rogers network.
In addition, the company has recently introduced the following programs and initiatives to help its customers:
- Simplified wireless rate plans, including unlimited text and voice, making it easier for customers to understand their plans.
- FLEXtab, a program that allows customers to pay off their device subsidy at any time.
- Rogers Device Protection and Rogers Anti-Theft, services that offer customers enhanced protection on their wireless device.
- Rogers TechXpert for wireless and Rogers TechXpert for high speed internet customers offering extended technical support, 24/7
- Tech Essentials, a new education program to help consumers better understand how to use technology safely and smartly.
"These are just a few examples of steps we're taking to continually respond to customer feedback and to create a better experience for our customers," said Doshi. "We know Canadians want their wireless experience to be simpler and easier…we've listened to their input on the national wireless consumer code and we support having a single set of wireless standards across the country to provide equal ease of use for consumers from coast to coast."
In March of 2012, Rogers led the industry and proposed a draft national wireless consumer code to the CRTC. In earlyDecember 2012, Rogers reaffirmed its support for a national wireless consumer code that will lead to strong consumer ease of use standards that treat Canadians equally. Today, different rules apply in different provinces when it comes to contracts, cancellation policies, renewals and more. Having a single set of standards across the country would make it easier for customers to know what to expect from their service provider, no matter where they live in Canada.
Rogers will provide its view and looks forward to hearing more from Canadians at the upcoming CRTC hearing startingFebruary 11, 2013.
Planning to roam before the spring? Don't worry, Rogers has got you covered with our existing line-up of affordable and easy to use roaming packs and passes. For more information, visit www.rogers.com/roaming.
About Rogers Communications:
Rogers Communications is a diversified Canadian communications and media company. We are Canada's largest provider of wireless voice and data communications services and one of Canada's leading providers of cable television, high speed internet and telephony services. Through Rogers Media we are engaged in radio and television broadcasting, televised shopping, magazines and trade publications, sports entertainment, and digital media. We are publicly traded on the Toronto Stock Exchange (TSX: RCI.A and RCI.B) and on the New York Stock Exchange (NYSE: RCI). For further information about the Rogers group of companies, please visit rogers.com.