Research In Motion usually doesn't do something like this but under these circumstances, they had to. Via an official BlackBerry Blog post RIM has responded to the anonymous open letter from a RIM employee that has caused some stir in the BlackBerry universe. After questioning the letter's integrity by saying it is "particularly difficult to believe that a “high level employee” in good standing with the company would choose to anonymously publish a letter on the web rather than engage their fellow executives in a constructive manner," RIM goes on to mention how, among many things, all these things that have been pointed out are issues they are aware of. One thing they do not do is deny what this anonymous writer had to say. Whether that was to simply avoid an annoying, bickering open letter fight or because those claims actually had merit is beyond me.
I personally appreciated the fact that this time RIM didn't sit back and try to let this go by without getting involved somehow. The response was quick, brief and to the point.