RIM hosted a conference call today in which it addressed a couple of questions about the recent BIS outage worldwide. Most of what was discussed we already knew
System is designed to fail over, however the system did not function as it should have
Infrastructure In Europe experienced a core switch failure.
The issues in the Americas were due to backlog of messages from users in the EMEA region.
Emails will NOT be released. Every email that was sent will be delivered.
No ETA addressed on when problems will be fixed completely.
This conference call was specifically to inform people that aren't on Twitter/Facebook/etc and might not otherwise have received those updates.
In that case their is no update available for your playbook or it is not compatible with the latest software version. I' suggest you to talk to BB's customer
If all else fails, you may need to intentionally brick your phone. You can achieve this by running the Auto Loader you downloaded. As soon as it begins