• If You Are Still Having Issues With BlackBerry World On Your Z10, Here Are A Few More Solutions



    We reported about a week ago that BlackBerry World was down for many users. While BlackBerry issued a statement that they have fixed the problem, many users are still reporting troubles with logging into the BlackBerry World storefront. If this happens to be you, BlackBerry has provided a few solutions to get you back and rolling again so you can download your favorite apps once more:

    Resolution 1


    1. Close BlackBerry World and reopen it.
    2. Confirm that BlackBerry World is accessible from the home screen.


    Resolution 2
    Note: The following steps require to enable Content Control for BlackBerry World, once enabled this option cannot be disabled.

    1. Close BlackBerry World.
    2. Open the Music application.
    3. Select the 3 dots icon in the bottom-right of the screen
    4. Select BlackBerry World.
    5. Swipe down from the top bezel and select Settings.
    6. Select Content Controls.
    7. If previously accessed, enter the existing password. If not previously accessed, create a password as prompted.
    8. Change the selected option under Apps and Games to something other than what is currently selected.
    9. Select Back.
    10. Close BlackBerry World and reopen it from the home screen.
    11. Swipe down from the top bezel and select Settings > Content Controls.
    12. Enter the password from Step 7.
    13. Change the option back to desired level under Apps and Games.
    14. Confirm that BlackBerry World is accessible from the home screen.


    Resolution 3
    Note: Only use this option if the BlackBerry World option is not displayed in theMusicapplication (Step 4 in Resolution 2).
    Important: This Resolution requires to enable Content Control for BlackBerry World, once enabled this option cannot be disabled.

    1. Close BlackBerry World.
    2. Open the Browser.
    3. Enter the this URL in the address bar: appworld://parentalcontrols
    4. If previously accessed, enter the existing password. If not previously accessed, create a password as prompted.
    5. Change the selected option under Apps and Games to something other than what is currently selected.
    6. Select Back.
    7. Close BlackBerry World and reopen from the home screen.
    8. Swipe down from the top bezel and select Settings > Content Controls.
    9. Enter the password from Step 4.
    10. Change the option back to the desired level under Apps and Games.
    11. Confirm that BlackBerry World is accessible from the home screen.

    Resolution 4
    Warning: The following procedures will delete all data, or all data and applications on the BlackBerry smartphone. Back up the data prior to performing this procedure. For instructions, see product documentation.
    Backup the smartphone:

    1. Open BlackBerry Link.
    2. Connect the smartphone to to the computer with the micro USB cable.
    3. Create a backup of the smartphone data.
    4. After the Backup is complete, disconnect the smartphone.
    5. On the smartphone, open Settings > Security and Privacy > Security Wipe
    6. Once the wipe has completed, turn the smartphone on by pressing the top Powerbutton.

    Perform a selective restore of Media and Settings:

    1. Connect the smartphone to to the computer with the micro USB cable.
    2. Click on the smartphone name at the bottom of the window.
    3. Click on Restore Device Data.
    4. Restore from backup file should be selected.
    5. Select the specific backup file.
    6. Remove the check from Restore all data
    7. Check only Media and Settings then click Restore.

    Once the smartphone has restarted, confirm that BlackBerry World is accessible from the home screen.




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