For those of you providing support and services around BlackBerry, or reselling BlackBerry solutions, BlackBerry has brought on a few exciting changes to the BlackBerry Partner Support Services (BPSS) program:
- New program levels with new options to enable partners to price their programs more efficiently and have more consistent margins
- We’ve created a more comprehensive program by providing more options for accessing BlackBerry support representatives New entrance criteria offering discounts tied to BlackBerry Certification
Previously, the partner support program operated on a per-incident model. We’ve heard your feedback and recognize the need for a more consistent cost structure that aligns to the way you do business, which is why we’re introducing per-user (device) per-month fees. This enables you to price your programs more efficiently and have consistent margins.
Additionally, we’re now providing more flexible access to our technical support levels based on your business need. Whether it’s a small issue or you need extensive troubleshooting, the options are much more comprehensive. Lastly, while Tier 3 support customers had an upfront program fee in the past, we’re now requiring BlackBerry certification – which many of you already have.
Register for the BlackBerry Partner Support Services program
Head over to partners.blackberry.com for an overview of the BlackBerry Partner Support Services program, to register, and to view program updates as they become available.