• BlackBerry Offering Limited Extended Warranty To Z30 Devices With Screen Issues From 10.3.1 Update


    It's no secret that the BlackBerry Z30 update to BlackBerry OS 10.3.1 didn't go so well for many users. We've heard dozens of reports of users having defective screen issues after they updated to their latest OS. If you are one of those unlucky users who currently has a Z30 as a paperweight, you might be able to apply for an extended limited warranty from BlackBerry provided you meet their criteria. As mentioned in the BlackBerry Knowledge Base, if after updating to BlackBerry 10 OS version 10.3.1.2243 or 10.3.1.2267, you experienced an issue wherein the screen did not power on, you can apply for an extended warranty.

    To facilitate the repair, the limited warranty has been extended for all BlackBerry Z30 smartphones experiencing the issue described within the Overview section above to April 12th, 2015. To process repair for affected BlackBerry Z30 smartphones, please Email BlackBerryZ30RepairRequest@blackberry.com, providing the PIN number from the BlackBerry Z30 smartphone, your current wireless service provider, and your country of residence, so that can be used to process this request.

    Please note: conditions that will void BlackBerry’s limited warranty include: signs of misuse (cracks, bite marks, tread marks, etc.), indications the device has been submerged in liquid, opening of the device by non-authorized service providers, exposure to extreme heat and purposeful removal of device identifying serial numbers.
    This will allow users who have a BlackBerry Z30 that is out of the one-year hardware warranty to receive a replacement for an issue that BlackBerry is taking full ownership of with their limited extended warranty. Have you replaced your Z30 via the above method? Let us know in the comments below!

    Source: BlackBerry KB


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