thank you for your reply CeeXTwo,
This had always been the case according to the owner, software was 7.1.4,
Probably some kind of privacy
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Was the device previously on a BES (or has an IT policy in place)?
If you believe so, take a look here (Method 4): KB14202-How to remove
I think this is the device's way of telling you that it's ready to for that BlackBerry graveyard in the sky.
Sorry, I can't provide any real help.
These are some pretty awesome features. More than any app I'm aware of. I will purchase this app one day.