HELP!!!!!! Z10 is really messed up.
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Thread: HELP!!!!!! Z10 is really messed up.

  1. #1
    richrab is offline BlackBerryOS Friend
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    HELP!!!!!! Z10 is really messed up.

    My 1 week old T-Mobile Z10 is displaying 'incompatible radio image loaded on device' I've tried reloading via BB link but I get the message that there's no update. Someone please help. I've given BB the benefit of the doubt, but losing faith! Thanks in advance!

    Forgot, I've also tried the auto loader as well.
    Last edited by richrab; 04-18-2013 at 07:06 PM.




  2. #2
    BooGz is offline BlackBerryOS Friend Follow BooGz On Twitter Visit BooGz's Youtube Channel
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    Quote Originally Posted by richrab View Post
    My 1 week old T-Mobile Z10 is displaying 'incompatible radio image loaded on device' I've tried reloading via BB link but I get the message that there's no update. Someone please help. I've given BB the benefit of the doubt, but losing faith! Thanks in advance!

    Forgot, I've also tried the auto loader as well.
    Plug it in n go to BlackBerry - Software Updates - New Update Software for BlackBerry Smartphones - US if I doesn't detect anything turn ur Z10 off and on again



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  3. #3
    richrab is offline BlackBerryOS Friend
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    Thanks, I think I'm back in business. Faith is being restored!
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  4. #4
    Joe Jerde's Avatar
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    Awesome, glad it wasn't something serious.

    Click the button in the bottom right of a post to say thanks!
    Downloads Center | Rules and Guidelines l BlackBerry 10 Zone

  5. #5
    ice2921's Avatar
    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
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  6. #6
    Sincere Lackey is offline BlackBerryOS Noobie
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    STILL NOTHING

    Quote Originally Posted by joe jerde View Post
    awesome, glad it wasn't something serious.

    ive tried everything on the web and nothing still says incompatible radio image loaded on device

  7. #7
    Joe Jerde's Avatar
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    Quote Originally Posted by Sincere Lackey View Post
    ive tried everything on the web and nothing still says incompatible radio image loaded on device
    Looks like you are having the same issue. Have you tried a security wipe of the device? Go to settings... security and privacy... security wipe.

    Make sure you backup your device prior to wiping so that you can restore if needed.

    You may want to try and update OS once you have performed the security wipe.

    Click the button in the bottom right of a post to say thanks!
    Downloads Center | Rules and Guidelines l BlackBerry 10 Zone

  8. #8
    Sincere Lackey is offline BlackBerryOS Noobie
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    thats the thing when i turn the phone one i cant go pass the incompatible radio image loaded on device on the screen

  9. #9
    Joe Jerde's Avatar
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    You can restore it by using a autoloader installer for your Z10. What is the model of your Z10? You can check by looking at the tag underneath your battery. It should say something like STL100-X.

    Let me know and I can point you in the right direction.

    Click the button in the bottom right of a post to say thanks!
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  10. #10
    Sincere Lackey is offline BlackBerryOS Noobie
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    Stl100-3
    Model rfk121lw

  11. #11
    Joe Jerde's Avatar
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    Quote Originally Posted by Sincere Lackey View Post
    Stl100-3
    Model rfk121lw
    This is the OS you need for your Z10... Z10_STL100-2and3_10.1.0.1627 - Downloads - BlackBerryOS.com

    Keep in mind that installing this OS will wipe your phone and erase any data that was on it before.

    To install...

    1. Turn off your phone.
    2. Run the .exe OS loader and wait till it says "connecting to bootrom"
    3. Plug phone into computer with USB and turn on.
    4. Update will start and green LED may come on.
    5. Wait till phone is completely updated before unplugging from USB.

    Click the button in the bottom right of a post to say thanks!
    Downloads Center | Rules and Guidelines l BlackBerry 10 Zone

  12. #12
    Sincere Lackey is offline BlackBerryOS Noobie
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    OK I'll try

  13. #13
    Tersammy is offline BlackBerryOS Inspired
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    Quote Originally Posted by Joe Jerde View Post
    This is the OS you need for your Z10... Z10_STL100-2and3_10.1.0.1627 - Downloads - BlackBerryOS.com

    Keep in mind that installing this OS will wipe your phone and erase any data that was on it before.

    To install...

    1. Turn off your phone.
    2. Run the .exe OS loader and wait till it says "connecting to bootrom"
    3. Plug phone into computer with USB and turn on.
    4. Update will start and green LED may come on.
    5. Wait till phone is completely updated before unplugging from USB.
    Joe, if you do a backup before loading 10.1 will it restore accounts and data or is all lost by doing it this way? I would love to get 10.1 now but not sure the data loss and re-setup of everything is worth it
    "The average dog is a nicer person than the average person". Andy Rooney

  14. #14
    letzbefrienz is offline BlackBerryOS Noobie Add letzbefrienz on Google+ Add letzbefrienz on Linkedin
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    Hello Guys, i am stuck at the same situation i loaded a wrong image and know i have in my screen incompatible Radio Image Loaded on Device...... please help..
    i restarted the phone, but it is not detecting....

  15. #15
    OriginalLucy's Avatar
    OriginalLucy is offline BlackBerryOS Inspired Follow OriginalLucy On Twitter
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    You may have to connect it to your computer with Blackberry Link software and reload your OS. Download the software and install, connect your Zed and select settings and click on reload software. Let us know if you are able to do this. Here is the link for it:BlackBerry Link - BlackBerry 10 Smartphone to Computer Sync - Canada

    - - - Updated - - -

    Quote Originally Posted by Tersammy View Post
    Joe, if you do a backup before loading 10.1 will it restore accounts and data or is all lost by doing it this way? I would love to get 10.1 now but not sure the data loss and re-setup of everything is worth it
    If you do a back up and then a partial restore with what you want to restore, you won't be duplicating the problem from the previous applications. If that is what you are asking. If you are just asking about your data being reloaded if you update, then you can put it all back, no problem.

  16. #16
    CeeXTwo's Avatar
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    Quote Originally Posted by letzbefrienz View Post
    Hello Guys, i am stuck at the same situation i loaded a wrong image and know i have in my screen incompatible Radio Image Loaded on Device...... please help..
    i restarted the phone, but it is not detecting....
    If all else fails, you may need to intentionally brick your phone. You can achieve this by running the Auto Loader you downloaded. As soon as it begins to write (after it says connecting to bootrom) unplug your device from the computer. At this point you'll see the LED flashing red 3x. Close the auto loader and reconnect your device to the computer and open link. Click the "Reload" button and this will install your Carriers OS.
    You can also use this process to roll back to your Carrier's OS if you've installed a leak and don't like it.

    This has worked for me in the past.
    Joe Jerde likes this.

  17. #17
    duckers is offline BlackBerryOS Friend
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    One thing to note is that backups taken from certain 10.1 os installs are not backwards compatible with other 10.1 os's. error messages will ensue...

  18. #18
    somemore is offline BlackBerryOS Noobie
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    i will definitely try later, thank you

  19. #19
    jettoss is offline BlackBerryOS Noobie
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    hey since i installed the leaked os 10.2.1047 my hotspot is not working...tethering still works but no hotspot....help!!!!

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