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  1. #1
    richrab is offline BlackBerryOS Friend
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    HELP!!!!!! Z10 is really messed up.

    My 1 week old T-Mobile Z10 is displaying 'incompatible radio image loaded on device' I've tried reloading via BB link but I get the message that there's no update. Someone please help. I've given BB the benefit of the doubt, but losing faith! Thanks in advance!

    Forgot, I've also tried the auto loader as well.
    Last edited by richrab; 04-18-2013 at 07:06 PM.



  2. #2
    BooGz is offline BlackBerryOS Friend Follow BooGz On Twitter Visit BooGz's Youtube Channel
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    Quote Originally Posted by richrab View Post
    My 1 week old T-Mobile Z10 is displaying 'incompatible radio image loaded on device' I've tried reloading via BB link but I get the message that there's no update. Someone please help. I've given BB the benefit of the doubt, but losing faith! Thanks in advance!

    Forgot, I've also tried the auto loader as well.
    Plug it in n go to BlackBerry - Software Updates - New Update Software for BlackBerry Smartphones - US if I doesn't detect anything turn ur Z10 off and on again



    Follow @NerdBoss514

  3. #3
    richrab is offline BlackBerryOS Friend
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    Thanks, I think I'm back in business. Faith is being restored!



  4. #4
    Joe Jerde's Avatar
    Joe Jerde is offline Owner | President Follow Joe Jerde On Twitter Add Joe Jerde on Facebook Add Joe Jerde on Google+ Add Joe Jerde on Linkedin
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    Awesome, glad it wasn't something serious.

  5. #5
    ice2921's Avatar
    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
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    Glad to hear you are back up.



  6. #6
    Sincere Lackey is offline BlackBerryOS Noobie
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    STILL NOTHING

    Quote Originally Posted by joe jerde View Post
    awesome, glad it wasn't something serious.

    ive tried everything on the web and nothing still says incompatible radio image loaded on device

  7. #7
    Joe Jerde's Avatar
    Joe Jerde is offline Owner | President Follow Joe Jerde On Twitter Add Joe Jerde on Facebook Add Joe Jerde on Google+ Add Joe Jerde on Linkedin
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    Quote Originally Posted by Sincere Lackey View Post
    ive tried everything on the web and nothing still says incompatible radio image loaded on device
    Looks like you are having the same issue. Have you tried a security wipe of the device? Go to settings... security and privacy... security wipe.

    Make sure you backup your device prior to wiping so that you can restore if needed.

    You may want to try and update OS once you have performed the security wipe.

  8. #8
    Sincere Lackey is offline BlackBerryOS Noobie
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    thats the thing when i turn the phone one i cant go pass the incompatible radio image loaded on device on the screen

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