Page 1 of 3 123 LastLast
Results 1 to 8 of 20

  1. #1
    Becca's Avatar
    Becca is offline BlackBerryOS Friend
    Join Date
    Oct 2009
    Location
    East Coast, USA
    PIN
    Just ask :)
    Device
    Verizon 9630 (Tour)
    OS
    5.0.0.230
    Posts
    32

    Trackball issues... help please?

    So I've had my Tour 9630 since September 10, 2009. I'm a Verizon user. I've tried to research this a bit, but I'm not having much luck with fixing my issues.

    Basically, I love my phone to death and haven't had any trouble with it up until a few days ago. My trackball has been terrible and I'm not sure what to do about it. At first the trackball would work normally scrolling vertically and horizontally to the right, but there was quite a bit of resistance when attempting to scroll to the left. I tried changing the horizontal scrolling sensitivity and had some luck with that, but I'm still having problems with it.

    This morning I woke up and picked up my phone and the trackball scrolled easily, but for some reason it makes a weird clicking sound. It's not the clicking sound that you set in the trackball settings, it just sounds like it's not resting in there correctly. Also, when you press in the trackball to click on something it clicks oddly.

    Has anyone had any experience with this or could someone provide some insight or knowledge about this issue? I am aware that this is a known issue with the Blackberry Tour but I figured that mine would've been one of the fixed ones. How do I know if it is one of the ones that shipped prior to the fix? Also, if I don't have insurance on my plan how does this work? I've heard of people getting a replacement but isn't the warranty period over?

    The closest Verizon store is an hour away and I would hate to drive all the way there if there is something I can do to fix it without wasting all of that gas money.

    Thanks in advance!
    Last edited by Becca; 10-30-2009 at 05:01 PM. Reason: Wrong month :P



  2. #2
    smcoldbb is offline BlackBerryOS Champion Follow smcoldbb On Twitter
    Join Date
    Mar 2009
    Location
    vancouver bc
    Device
    9630
    OS
    5.0.0.XXX
    Posts
    1,573
    Quote Originally Posted by Becca View Post
    So I've had my Tour 9630 since October 10, 2009. I'm a Verizon user. I've tried to research this a bit, but I'm not having much luck with fixing my issues.

    Basically, I love my phone to death and haven't had any trouble with it up until a few days ago. My trackball has been terrible and I'm not sure what to do about it. At first the trackball would work normally scrolling vertically and horizontally to the right, but there was quite a bit of resistance when attempting to scroll to the left. I tried changing the horizontal scrolling sensitivity and had some luck with that, but I'm still having problems with it.

    This morning I woke up and picked up my phone and the trackball scrolled easily, but for some reason it makes a weird clicking sound. It's not the clicking sound that you set in the trackball settings, it just sounds like it's not resting in there correctly. Also, when you press in the trackball to click on something it clicks oddly.

    Has anyone had any experience with this or could someone provide some insight or knowledge about this issue? I am aware that this is a known issue with the Blackberry Tour but I figured that mine would've been one of the fixed ones. How do I know if it is one of the ones that shipped prior to the fix? Also, if I don't have insurance on my plan how does this work? I've heard of people getting a replacement but isn't the warranty period over?

    The closest Verizon store is an hour away and I would hate to drive all the way there if there is something I can do to fix it without wasting all of that gas money.

    Thanks in advance!
    hey becca,

    Other then a good cleaning there is not much you can do at home. The trackball is different then the older models so as far as I know even at the store level they aren't allowed to swap it out.
    It will have to be swapped out for a different model you should be entitled to a brand new model being within the 30 days since purchase.

    Here's a quick little test you can do at home to prove the ball is not acting properly

    options > status > type "test" you can skip the first part and the next will be a keyboard/trackball test.

    scroll in every direction as fast as you can. The higher the number the better

    To try and answer your warranty questions no the device has a 1 year manufactures warranty and like I suggested vzw should give you a new deviced based on the purchase date.
    Last edited by smcoldbb; 10-30-2009 at 05:01 PM.

  3. #3
    Becca's Avatar
    Becca is offline BlackBerryOS Friend
    Join Date
    Oct 2009
    Location
    East Coast, USA
    PIN
    Just ask :)
    Device
    Verizon 9630 (Tour)
    OS
    5.0.0.230
    Posts
    32
    Quote Originally Posted by smcoldbb View Post
    hey becca,

    Other then a good cleaning there is not much you can do at home. The trackball is different then the older models so as far as I know even at the store level they aren't allowed to swap it out.
    It will have to be swapped out for a different model you should be entitled to a brand new model being within the 30 days since purchase.

    Here's a quick little test you can do at home to prove the ball is not acting properly

    options > status > type "test" you can skip the first part and the next will be a keyboard/trackball test.

    scroll in every direction as fast as you can. The higher the number the better
    Crap, I put the wrong month down. I meant September 10, 2009. Sorry. I'm so tired... lol. So that means I'm out of the warranty period.

    I tried the test and everything registered but it's still doing the clicking thing and there's a bit resistance when scrolling to the left.



  4. #4
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
    Join Date
    Mar 2009
    Location
    Boise
    Posts
    8,535
    Quote Originally Posted by Becca View Post
    Crap, I put the wrong month down. I meant September 10, 2009. Sorry. I'm so tired... lol. So that means I'm out of the warranty period.

    I tried the test and everything registered but it's still doing the clicking thing and there's a bit resistance when scrolling to the left.
    Call 611 and have them send you a refurb Tour. Last I checked with Big Red all the refurbs they now have are the new units with the corrected hardware issue

  5. #5
    DRLyman's Avatar
    DRLyman is offline BlackBerryOS Enthusiast
    Join Date
    Apr 2009
    Location
    Rockford, IL
    Device
    9550
    Posts
    79
    Quote Originally Posted by Bryan View Post
    Call 611 and have them send you a refurb Tour. Last I checked with Big Red all the refurbs they now have are the new units with the corrected hardware issue
    Yep, I'm with Bryan. I went through the same thing. Just call 611 and tell them your trackball isn't scrolling correctly. They will transfer you and then ask you to pull the battery, etc. When all that doesn't work, they will send you another one. I had to do this last month. I ended up with 3 of them being sent out, all in the same week because a couple of the ones they sent me were terrible. One of them popped through the earpiece and you could tell it wasn't put together correctly. The bottom of the screen was showing light coming from it like it was one of the Storms. After 3 I finally got a new one. The first two were not, though.



  6. #6
    TemperamentalMan's Avatar
    TemperamentalMan is offline BlackBerryOS Addict Follow TemperamentalMan On Twitter
    Join Date
    Aug 2009
    Location
    Raleigh, NC
    PIN
    's and nee
    Device
    9550
    OS
    5.0.0.607
    Posts
    937
    Same here. The easiest way is if you happen to have your box. If you have a new device, there will be a green dot on the UPC/Barcode. If not, you have an older one. Verizon replaced mine with the newer build, no questions asked. There was an internal email a few weeks ago about it. Call *611 and explain to them you have an early build with the VERIZON RECOGNIZED HARDWARE ISSUES and you'd like a replacement.

  7. #7
    Becca's Avatar
    Becca is offline BlackBerryOS Friend
    Join Date
    Oct 2009
    Location
    East Coast, USA
    PIN
    Just ask :)
    Device
    Verizon 9630 (Tour)
    OS
    5.0.0.230
    Posts
    32
    Quote Originally Posted by TemperamentalMan View Post
    Same here. The easiest way is if you happen to have your box. If you have a new device, there will be a green dot on the UPC/Barcode. If not, you have an older one. Verizon replaced mine with the newer build, no questions asked. There was an internal email a few weeks ago about it. Call *611 and explain to them you have an early build with the VERIZON RECOGNIZED HARDWARE ISSUES and you'd like a replacement.
    I have the box, but the UPC/Barcode was cut off for a rebate. I looked at the photocopies and all over the box and did not find anything resembling a green dot. How does the replacement work? Will they send the replacement and then I'll have to transfer everything over to the new one and ship the old one back to them? I've never done this before; just wondering how it works.

    Thanks for the help, everyone. I really appreciate it.

  8. #8
    smcoldbb is offline BlackBerryOS Champion Follow smcoldbb On Twitter
    Join Date
    Mar 2009
    Location
    vancouver bc
    Device
    9630
    OS
    5.0.0.XXX
    Posts
    1,573
    that sounds about right. Desktop manager has a function for that. It will transfer all your data and applications if requested. It will also ask you if you want to clear all the info off the "old" device.

Page 1 of 3 123 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •