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  1. #1
    Sporkman's Avatar
    Sporkman is offline BlackBerryOS Enthusiast
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    Can't get Pc to reconize my Tour

    installed the newest BB desktop software and drivers !

    im running windows 7

    Please help



  2. #2
    sunkast Guest
    What happens when you plug your phone in? Are you using a USB hub? Have you tried a different USB cable? Did you try restarting your computer?

  3. #3
    Sporkman's Avatar
    Sporkman is offline BlackBerryOS Enthusiast
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    Restarted my times , when i plug it in the BB lights up and a clock shows on the screen then Nothing

    only have 1 usb cable that will fit the phone and its connected directly to my PC ( like i did with my windows mobile phone )



  4. #4
    mallinj is offline BlackBerryOS Enthusiast Follow mallinj On Twitter
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    Quote Originally Posted by Sporkman View Post
    Restarted my times , when i plug it in the BB lights up and a clock shows on the screen then Nothing

    only have 1 usb cable that will fit the phone and its connected directly to my PC ( like i did with my windows mobile phone )
    If you get the clock, you are in Sleep Mode which suggests that power is flowing from the PC and the drivers are installed properly (because if you connect improperly you get a message on your screen saying that either the USB port is not sufficiently powered or your USB drivers are not installed).

    What exactly are you trying to do? Desktop Manager?

  5. #5
    Sporkman's Avatar
    Sporkman is offline BlackBerryOS Enthusiast
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    Quote Originally Posted by mallinj View Post
    If you get the clock, you are in Sleep Mode which suggests that power is flowing from the PC and the drivers are installed properly (because if you connect improperly you get a message on your screen saying that either the USB port is not sufficiently powered or your USB drivers are not installed).

    What exactly are you trying to do? Desktop Manager?
    yea move stuff like music pics etc etc



  6. #6
    mallinj is offline BlackBerryOS Enthusiast Follow mallinj On Twitter
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    Quote Originally Posted by Sporkman View Post
    yea move stuff like music pics etc etc
    If you want to move stuff off the SD card, then make sure you have Mass Storage Mode enabled.. it's somewhere in options, I forget exactly where.. the default is to ask when you plugin in BB... should get a popup on BB that asks if you want Mass Storage Mode.. click Yes if you see it. If you don't see it and have Mass Storage Mode enabled, then you might have a driver problem.

    Does Desktop Manager show your Blackberry PIN in the bottom when you connect by data cable?

  7. #7
    Sporkman's Avatar
    Sporkman is offline BlackBerryOS Enthusiast
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    Quote Originally Posted by mallinj View Post
    If you want to move stuff off the SD card, then make sure you have Mass Storage Mode enabled.. it's somewhere in options, I forget exactly where.. the default is to ask when you plugin in BB... should get a popup on BB that asks if you want Mass Storage Mode.. click Yes if you see it. If you don't see it and have Mass Storage Mode enabled, then you might have a driver problem.

    Does Desktop Manager show your Blackberry PIN in the bottom when you connect by data cable?
    no PIN

  8. #8
    Rellims's Avatar
    Rellims is offline BlackBerryOS Fanatic Follow Rellims On Twitter
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    Have you ever been able to connect it with WIN7 on there?

    Try launching DM and while the Berry is connected do a battery pull and wait 30 seconds before re inserting the battery and see if it recognizes then.
    Last edited by Rellims; 10-13-2009 at 07:59 PM.

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