How did you get a NEW Tour after 30 days?
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Thread: How did you get a NEW Tour after 30 days?

  1. #1
    Bert336's Avatar
    Bert336 is offline BlackBerryOS Inspired
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    How did you get a NEW Tour after 30 days?

    What did you guys do or say to get your Tour replaced after 30 days for a new one at the store?
    I am having massive Trackball problems and its annoying. Also, what is the date of the new batch that was shipped with the "fix" ?
    Thanks guys




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    Seanren78's Avatar
    Seanren78 is offline BlackBerryOS Master Follow Seanren78 On Twitter
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    who is your provider?
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    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Here are the situations that I have seen

    1- you call up for a replacement and VZW tells you that they have no refurb's in stock so they will send you out a new one.

    Below is what I did:

    2- I called VZW and told them it was a known issues with the trackball on the Tour and how could they guarantee me that the refurb would not have the same issue. I know they got fixed models in stock and I wanted one of those.

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    Bert336's Avatar
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    I'm with Verizon, sorry about that.

    Bryan, did you get a new Tour in a BB Tour box?
    I dread getting a refurb since its only been about 40-45 days, so i might have to call them up and give that a try.
    Last edited by Bert336; 09-23-2009 at 11:06 AM.

  5. #5
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by Bert336 View Post
    I'm with Verizon, sorry about that.

    Bryan, did you get a new Tour in a BB Tour box?
    I dread getting a refurb since its only been about 40-45 days, so i might have to call them up and give that a try.
    Yep sure did brand spanking new box I have found that being nice but persistent with VZW will always when my way. Let them know you know about the new units that were shipped with the trackball fix as well.

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    number1techie is offline BlackBerryOS Friend Follow number1techie On Twitter
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    They gave me such a hard time. After an hour of talking to verizon they give me a refurbished tour! I'm glad you guys were able to get a new one. Cause now my mute button doesn't want to work on the "like new refurb". Its very annoying.

  7. #7
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    Quote Originally Posted by number1techie View Post
    They gave me such a hard time. After an hour of talking to verizon they give me a refurbished tour! I'm glad you guys were able to get a new one. Cause now my mute button doesn't want to work on the "like new refurb". Its very annoying.
    I don't remember the details specifically but if you send back 3 tours in a 1 month period you should qualify for a new one. Might give that a try

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