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  1. #9
    ealvnv's Avatar
    ealvnv is offline BlackBerryOS Master Follow ealvnv On Twitter
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    Wirelessly posted (9000 OS 5.0.0.191)

    Just clarify, trackballs for pearl, 88xx, 83xx, 9000 models are compatible, the only different ones are for the tour and 8900, the g1 track ball only works on the 8900 devices and tour.




  2. #10
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    Spector5 is offline BlackBerryOS Inspired Follow Spector5 On Twitter
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    Sorry. That is correct. I jumped the gun on that one

  3. #11
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    OK. I called VZW to find out about this "new" green dot Tour. They told me to go into the store and have mine swapped out for a new one. I went in and 10 minutes later I have a new "green dot" Tour with a much better trackball, buttons that are crisper, and a battery door that doesn't move. YAY! LOL

  4. #12
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    Quote Originally Posted by TemperamentalMan View Post
    OK. I called VZW to find out about this "new" green dot Tour. They told me to go into the store and have mine swapped out for a new one. I went in and 10 minutes later I have a new "green dot" Tour with a much better trackball, buttons that are crisper, and a battery door that doesn't move. YAY! LOL
    Good to hear! Thanks for sharing that bit of information.

  5. #13
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    Quote Originally Posted by Seanren78 View Post
    Good to hear! Thanks for sharing that bit of information.
    Not a problem. The funny thing is that it's almost like they wanted me to exchange it. The tech when I called mentioned that they received an email last week about the problem. Any Tour purchased before a certain date is able to be replaced with the newer build, no questions asked. She also mentioned that when they receive more than 5 phone calls a day about a particular issue it is forwarded to RIM.

  6. #14
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    Quote Originally Posted by TemperamentalMan View Post
    Not a problem. The funny thing is that it's almost like they wanted me to exchange it. The tech when I called mentioned that they received an email last week about the problem. Any Tour purchased before a certain date is able to be replaced with the newer build, no questions asked. She also mentioned that when they receive more than 5 phone calls a day about a particular issue it is forwarded to RIM.
    Really? I guess they knew there was something going on with the initial Tours. That's very interesting information.

  7. #15
    MonkeyGrass is offline BlackBerryOS Noobie Follow MonkeyGrass On Twitter
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    Yep, I just got back from VZW and got a new BB - no questions asked. I walked up to the tech counter, pulled out the Tour and said "I'll give you one guess why I'm here". She saw the Tour and said "Trackball". I said "Yep" - handed her the phone and walked out with a brand new one, complete with functioning trackball, tight battery cover and I'm a happy camper!

  8. #16
    info[]box1's Avatar
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    Quote Originally Posted by MonkeyGrass View Post
    Yep, I just got back from VZW and got a new BB - no questions asked. I walked up to the tech counter, pulled out the Tour and said "I'll give you one guess why I'm here". She saw the Tour and said "Trackball". I said "Yep" - handed her the phone and walked out with a brand new one, complete with functioning trackball, tight battery cover and I'm a happy camper!
    I really hope Sprint's customer service is that hassle free.

    Im going into a tech center on thrus or Friday. My only worry is I purchased my from a private owner it was brand new never activated. I called Sprint advanced tech support and told the csr my trackball was pausing and sticking a little. He said ooh okay we will overnight a new one to you. Then saw that I was still within my first 30 days and he was unable to. He said take it back to the store where I brought and have them exchange it. But I cant there is no actual store.

    So I was just going to wait till after my 30 days from the activation date. To either call tech support again or walk into Sprint store. It not like it stolen or anything they wasnt have activated it or cleared the esn. And I took it a sprint store w/o tech center and my sprint guy said its all good.

    Any feedback\insight from a Sprint Rep would be great...TIA

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