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  1. #49
    FuzzieBalzonya's Avatar
    FuzzieBalzonya is offline BlackBerryOS Inspired
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    Quote Originally Posted by hallwaypd View Post

    To address the previous post, I have read so many threads on the argument whether the trackball is a software or hardware issue. Some people are so convinced that they "know" where the problem lies. (Not necessarily pointing fingers at you, Fuzzie...) I have been told by Sprint that it is a software issue. However, being that neither I, not anyone else on these other forums seem to be an engineer at RIM or a developer of the hardware of software of the Tour, really makes me question their qualifications to make such a determination.
    No prob. I happen to be in a position that is behind the scenes. The information I gave, was simply to advise those waiting for a software update as opposed to getting an exchange with new equipment a heads up. I may have the "position" but I'm a consumer too, and wouldn't want anyone to have to deal with a problem like that.

    Software issues are resolved on the handset by either a soft or hard reset, or software load. If that doesnt fix it, then it is a hardware issue.

    Hope that helps a little with where i was coming from with my post.

    Fuzzie



  2. #50
    jlevy73's Avatar
    jlevy73 is offline BlackBerryOS Einstein
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    Quote Originally Posted by FuzzieBalzonya View Post
    No prob. I happen to be in a position that is behind the scenes. The information I gave, was simply to advise those waiting for a software update as opposed to getting an exchange with new equipment a heads up. I may have the "position" but I'm a consumer too, and wouldn't want anyone to have to deal with a problem like that.

    Software issues are resolved on the handset by either a soft or hard reset, or software load. If that doesnt fix it, then it is a hardware issue.

    Hope that helps a little with where i was coming from with my post.

    Fuzzie
    What's a shame fuzzy, whatever the issue is, is that VZW gives you major crap for trying to swap out the phone due to the trackball. I have had 3 tours all with trackball issues and VZW tech 3 claims this is a software issue. The bottom line hardware or software is somewhat irrelevant to me, the issue I have is once again why must the consumer get screwed with buying equipment that should have working in the first place. And then on top of that to have to grovel on your hands and knees to get one is just bad customer service.

    It is no wonder I see more and more of my friends and biz colleagues switching to the iPhone. You would think after the disaster with the Storm, RIM would have got the picture.

  3. #51
    Rhoq is offline BlackBerryOS Noobie Follow Rhoq On Twitter
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    Quote Originally Posted by jlevy73 View Post
    RIM is stating that the trackball issue is a software problem and will be releasing an OS update to fix it. What they claim is insufficient resources are being allocated to the trackball and this will be addressed with the update.
    Bullshit. I'm on Tour #4. My first 3 had trackballs that worked perfectly (it's only thing that worked perfectly, LOL). With Tour #4 horizontal scrolling is very unresponsive. Setting it at "80" works well enough for basic navigation, but still sucks for selecting text and editing. "90" and "100" are too fast to be usable. I don't consider it to be a big enough problem, though, to try my luck with a 5th Tour. If it were truly a bug in the OS, the trackball should have been just as bad on my first 3 Tours. RIM is in denial.
    Last edited by Rhoq; 08-27-2009 at 12:23 PM.



  4. #52
    hallwaypd's Avatar
    hallwaypd is offline BlackBerryOS Enthusiast
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    ...sigh.

  5. #53
    manofice's Avatar
    manofice is offline BlackBerryOS Addict
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    Directly from my RIM rep

    “There were an initial number of devices with a trackball issue. This was repaired and related to a supplier problem. Sprint is aware and any of these devices can be swapped at a Sprint service and repair center.”



  6. #54
    Bryan is offline BlackBerryOS Einstein Follow Bryan On Twitter
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    I will say my new Tour does not have a trackball issue at all my first one did not have one though either, until my daughter threw it at:

  7. #55
    zerohour is offline BlackBerryOS Noobie
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    First of hello everyone, first post. My Tour's trackballs does have certain days where it acts worse then others, but for the most part it is ok.

  8. #56
    mule0331's Avatar
    mule0331 is offline BlackBerryOS Addict Follow mule0331 On Twitter
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    Quote Originally Posted by zerohour View Post
    First of hello everyone, first post. My Tour's trackballs does have certain days where it acts worse then others, but for the most part it is ok.
    Yes I have trackball issues. Some days worse than others.

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