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  1. #41
    Join Date
    Mar 2009
    Location
    Los Angeles, CA
    Device
    9630/9550/9530/
    Posts
    8,538
    RIM is stating that the trackball issue is a software problem and will be releasing an OS update to fix it. What they claim is insufficient resources are being allocated to the trackball and this will be addressed with the update.



  2. #42
    Join Date
    Mar 2009
    Location
    Boise
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    8,535
    Quote Originally Posted by jlevy73 View Post
    RIM is stating that the trackball issue is a software problem and will be releasing an OS update to fix it. What they claim is insufficient resources are being allocated to the trackball and this will be addressed with the update.
    Really? well dang it anyway :17:

  3. #43
    Join Date
    May 2009
    Location
    Brooklyn, NY
    Device
    Torch 9850
    Carrier
    Sprint
    Posts
    23
    I got my tour the 20th of July and now my trackball is acting up again, here comes 2nd 30 day exchange :-( .



  4. #44
    Join Date
    Mar 2009
    Location
    Atlanta, GA
    Device
    9650 & 9530
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    793
    Quote Originally Posted by jlevy73 View Post
    RIM is stating that the trackball issue is a software problem and will be releasing an OS update to fix it. What they claim is insufficient resources are being allocated to the trackball and this will be addressed with the update.
    That explains why the tracking on the replacment device has gone down hill quick. Seems the more apps you run the trackball progressively worsens.

  5. #45
    Join Date
    Mar 2009
    Location
    Los Angeles, CA
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    Quote Originally Posted by cruznthru View Post
    That explains why the tracking on the replacment device has gone down hill quick. Seems the more apps you run the trackball progressively worsens.
    Just like most processors everything is assigned a priority and the trackball is very low. So as more apps, themes and what not are installed the lower the priority ranking the processor gives it. RIM was to address that with .42 but apparently that had way to many bugs so they scrapped it from what I heard.



  6. #46
    Join Date
    Apr 2009
    Location
    Charlotte
    Device
    Bold 9930
    OS
    7.0.0.353
    Posts
    701
    coworkers trackball now works half the time only, replacing. This is very annoying.

  7. #47
    Join Date
    Aug 2009
    Location
    out west
    Device
    9550
    OS
    5.0.0.320
    Posts
    112
    Didnt want to read through all the posts, so if someone has already posted this, sorry to repeat.

    The trackball issue is not a software issue. RIM and VZW have recognized it as a hardware issue, and addressed it very quickly. My Tour was one of the first to hit a FedEx truck (Got up at 3:30a to place my order cuz i couldnt pre-order) and I have had 0 issues with hardware. The SOP for the issue though, is to first increase sensitivity, and then if the issue does not solve itself a replacement under the warranty or WFG would be needed.

    I only noticed a software issue.

  8. #48
    Join Date
    Jul 2009
    Location
    Nashville, TN
    PIN
    *******
    Device
    9630 Tour
    OS
    4.7
    Posts
    53
    On my second tour now from the trackball problem. Sprint exchanged mine after the 30 day exchange period on the 1 year RIM warranty. Had a new one the next day and after about a week in have had not any issues yet. (Side note, also noticed that there is a thin cushin stuck to the inside back cover right where it sits on the battery. An obvious factory fix for the loose battery cover).

    To address the previous post, I have read so many threads on the argument whether the trackball is a software or hardware issue. Some people are so convinced that they "know" where the problem lies. (Not necessarily pointing fingers at you, Fuzzie...) I have been told by Sprint that it is a software issue. However, being that neither I, not anyone else on these other forums seem to be an engineer at RIM or a developer of the hardware of software of the Tour, really makes me question their qualifications to make such a determination. I can make a guess, but it seems to me this shouldn't be such a big fuss. The fact is that it is obviously a problem and whether it is hardware or software, hopefully RIM will own up and resolve it quickly. None of us knows what it is for sure. If they did, they should be able to come up with a homebrew fix.

    Let's focus on what matters.

    Chad

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