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  1. #1
    merulcore is offline BlackBerryOS Noobie Follow merulcore On Twitter
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    blackberry curve tour 9630 verizon.

    hey somebody help me !
    now i have problem went to install the os 5.
    ( after wipe devices )the problem is went i want to install the os 5 in bb 9630, in "Application Loader Wizard" they have NO file to ADD or DELETE. so i can't complete my installation. i do know what file to ADD because they have no file to TICK or UNTICK. please help me !!




  2. #2
    Joe Jerde's Avatar
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    Quote Originally Posted by merulcore View Post
    hey somebody help me !
    now i have problem went to install the os 5.
    ( after wipe devices )the problem is went i want to install the os 5 in bb 9630, in "Application Loader Wizard" they have NO file to ADD or DELETE. so i can't complete my installation. i do know what file to ADD because they have no file to TICK or UNTICK. please help me !!
    Hello merulcore, a couple of things...

    1 - What was your previous OS?

    2 - What version of Desktop Manager do you have installed?

    3 - Did you only have one OS currently installed on your computer?
    vanesss11 likes this.

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  3. #3
    merulcore is offline BlackBerryOS Noobie Follow merulcore On Twitter
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    okay now i have install os 5 for my bb 9630 verizon.
    but now the problm is i can't enter the apps world.
    they say "Blackberry Apps world is having trouble connecting to the apps server. verify your network connections and try again " ?
    why ? help me joe jerde!!
    Joe Jerde likes this.

  4. #4
    Joe Jerde's Avatar
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    Quote Originally Posted by merulcore View Post
    okay now i have install os 5 for my bb 9630 verizon.
    but now the problm is i can't enter the apps world.
    they say "Blackberry Apps world is having trouble connecting to the apps server. verify your network connections and try again " ?
    why ? help me joe jerde!!
    I hope I can.

    Lets get the obvious out of the way first. Have yiu performed a proper battery pull restart after installing the OS? To do a restart, take the battery out of yiur device while it is still on and unplugged, wait 45 seconds, put battery back in and turn phone back on. Once its loaded back up completely, try app world again.

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    merulcore is offline BlackBerryOS Noobie Follow merulcore On Twitter
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    yess joe ! i have pull the batteri and restart. but the problem still same. the apps world cannot enter and "blackberry Apps world is having trouble connecting to the apps server. verify your network connections and try again".

    why ?

  6. #6
    Joe Jerde's Avatar
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    Quote Originally Posted by merulcore View Post
    yess joe ! i have pull the batteri and restart. but the problem still same. the apps world cannot enter and "blackberry Apps world is having trouble connecting to the apps server. verify your network connections and try again".

    why ?
    Check your settings in 'Manage Connections' to make sure you are getting data.

    Also, you may want to try and update App World. From your device go to... BlackBerry App World

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    merulcore is offline BlackBerryOS Noobie Follow merulcore On Twitter
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    the data services in ON.
    and another one problem, went i want requesting the *100#, they make a call ? why they not requsting ?

  8. #8
    Joe Jerde's Avatar
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    Quote Originally Posted by merulcore View Post
    the data services in ON.
    and another one problem, went i want requesting the *100#, they make a call ? why they not requsting ?
    Who is your carrier and what country are you in?

    Also, have you tried to update App World? Go to the link I posted in my last post from your phone's browser.

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  9. #9
    merulcore is offline BlackBerryOS Noobie Follow merulcore On Twitter
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    maxis and my country is malaysia.
    yes ! i already install apps world. but the problem is same !
    i cant connect my apps world . help me plss

  10. #10
    Joe Jerde's Avatar
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    Quote Originally Posted by merulcore View Post
    maxis and my country is malaysia.
    yes ! i already install apps world. but the problem is same !
    i cant connect my apps world . help me plss
    Step One - Hard Reboot:

    1. Remove battery from the device
    2. Leave the battery out for at least 30 seconds
    3. Replace battery and let the device reboot

    Step Two - Register on Network: (if step one did not solve issue)

    1. From the device go to Options
    2. Select Advanced Options
    3. Select Host Routing Table
    4. Select menu, then 'Register Now'

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  11. #11
    Joe Jerde's Avatar
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    Here is how to re-send service books...

    Step one: Hit the Blackberry Button on your device so that the screen with all of your icons is shown.

    Step two: Scroll down and fine one called Email Settings, and click it.

    Step Three: Under Settings there is a link called Service Books, CLICK IT.

    Step Four: Click Send Service Books

    Step Five: Click OK

    Step Six: WITHOUT TURNING THE POWER OFF, remove the battery door and battery, Wait 30 seconds, and put the battery back in.

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  12. #12
    merulcore is offline BlackBerryOS Noobie Follow merulcore On Twitter
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    i have done with step 1 and step 2.
    but the problem cannot be slove. why ? went i register now, nothing happen to my bb.
    why suppose i do ? helpppp !!

  13. #13
    Joe Jerde's Avatar
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    Quote Originally Posted by merulcore View Post
    i have done with step 1 and step 2.
    but the problem cannot be slove. why ? went i register now, nothing happen to my bb.
    why suppose i do ? helpppp !!
    When you said you already had App World installed, have you tried to update it since you updated to OS 5?

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  14. #14
    merulcore is offline BlackBerryOS Noobie Follow merulcore On Twitter
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    i have no email setting in my bb 9630, what should i do ? or maybe i dont have email setting so the apps world cannot be run ?
    how i want to download email setting ?

    i do know i upgrade or not. how to upgrde and how to download a email setting ? mybb doest have email setting.

  15. #15
    Joe Jerde's Avatar
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    Quote Originally Posted by merulcore View Post
    i have no email setting in my bb 9630, what should i do ? or maybe i dont have email setting so the apps world cannot be run ?
    how i want to download email setting ?

    i do know i upgrade or not. how to upgrde and how to download a email setting ? mybb doest have email setting.
    I have to run, but I'll report this thread to our other team members to see if we can help you more. If you figure it out at anytime, be sure to come back and tell us how you fixed it. Good luck.

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  16. #16
    merulcore is offline BlackBerryOS Noobie Follow merulcore On Twitter
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    okay2. anything just tell me. i need your help

  17. #17
    Youssef's Avatar
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    In my opinion,as you don't have email settings,the problem might be with that !
    Maybe there is a problem with your data plan making you can't access Blackberry App. World.
    Search in your applications for " Email setup " .
    At last,I've feeling that the problem might be with your carrier or data plan..
    Lets see


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    Quote Originally Posted by merulcore View Post
    i have done with step 1 and step 2.
    but the problem cannot be slove. why ? went i register now, nothing happen to my bb.
    why suppose i do ? helpppp !!
    Honestly, merulcore I think its time to call your carrier. It sounds like your phone is not provisioned right. Are you able to browse any web sites from your phone?

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    wnderson is offline BlackBerryOS Noobie
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    Unhappy i want remove activation required on 9630 sprint

    i cant access my internet on my sprint 9630 tour please i help out and there is this activation requied on the top of the screen

    - - - Updated - - -



    i cant access my internet on my sprint 9630 tour please i help out and there is this activation requied on the top of the screen

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