Yea check the contact alerts under the profiles and lock the phone and see what happens. Hopefully that helps
Originally Posted by Resq
Posted from my BlackBerry using BerryBlab
I don't remember the exact reason, but it's a little more than just not locking the phone, although that certainly doesn't help!
That said, under "Contact Alerts," be sure to delete every one of the individually assigned ones (you'll just see a list of people from her contacts book).
This--and locking the phone--should clear it up.
This is a known issue with OS v188.8.131.52 (and possibly other v4.7.1 variants). Whenever a contact is edited on the device, a Contact Alert is created for that contact using the default ringtone. From Profiles, select Set Contact Alerts, and delete all entries. You will need to do this periodically as they will continue to be added as you edit contacts (on the device) over time.
Tags for this Thread