Delay Opening Text Messages or Email on BB 9850
Results 1 to 7 of 7

Thread: Delay Opening Text Messages or Email on BB 9850

  1. #1
    havertyj is offline BlackBerryOS Enthusiast Follow havertyj On Twitter
    Join Date
    Feb 2011
    Location
    Topeka, Kansas, United States
    PIN
    32FD2D9C
    Device
    Torch 9850
    OS
    7.x
    Carrier
    Sprint
    Posts
    62
    Liked
    7 times

    Delay Opening Text Messages or Email on BB 9850

    I have noticed the past week or so that there is a delay when opening email, text, or combined inbox on my BB 9850. Sometimes I see a hour glass and sometimes there is no indication that anything is happening as I can select other icons and they open, but selecting the email/text does nothing.

    I thought maybe the problem had to do with the number of items in my list. I had the auto delete set to 30 days. I moved that back to 15 days and the problem continues. If I select the Messages icon and it does not open immediately, it will open within a few seconds even if I have another application running it will pop in front of it. I am not sure what is happening, but it is as if a process is running in the Messages section to not allow it to open.

    Again, this started within the past week. I am running 7.1.0.267 which I have been running for a while. Tried changing the "Days to Keep Messages" option from 30 to 15 days and have not noticed a improvement in the problem. I have also tried rebooting and it comes back within a hour or two of rebooting.

    Anyone else had this problem or know how to correct it?




  2. #2
    havertyj is offline BlackBerryOS Enthusiast Follow havertyj On Twitter
    Join Date
    Feb 2011
    Location
    Topeka, Kansas, United States
    PIN
    32FD2D9C
    Device
    Torch 9850
    OS
    7.x
    Carrier
    Sprint
    Posts
    62
    Liked
    7 times
    I apologize, I realized just now I posted this in the group section. Should have been in 9850 group which I thought I had selected.

  3. #3
    Joe Jerde's Avatar
    Joe Jerde is offline Owner | President Follow Joe Jerde On Twitter Add Joe Jerde on Facebook Add Joe Jerde on Google+ Add Joe Jerde on Linkedin Visit Joe Jerde's Youtube Channel
    Join Date
    Feb 2009
    Location
    Phoenix, AZ
    Device
    BlackBerry Z10
    OS
    10.0.9.2743
    Carrier
    Verizon
    Posts
    7,836
    Liked
    1503 times
    Thread moved to correct forum.

    Have you installed any messages integrated app lately that may be causing the issue?

    Otherwise I would consider installing a later OS for your device... 9850_7.1.0.402 - Downloads - BlackBerryOS.com

    Click the button in the bottom right of a post to say thanks!
    Downloads Center | Rules and Guidelines l BlackBerry 10 Zone

  4. #4
    grimreaper's Avatar
    grimreaper is offline BlackBerryOS Champion
    Join Date
    Feb 2011
    Location
    T-Dot, ON
    PIN
    ask me
    Device
    9900+9380+Alpha
    OS
    7.1.0.714 [Leak]
    Carrier
    Koodo
    Posts
    1,635
    Liked
    498 times
    I thought about havertyj issue(s), and this has third party application written all over it.

    Personally, when it comes to my messages, emails, SMS, MMS, BBM, I choose not to install any third party application, as it may cause serious headaches and cause conflicts with your BlackBerry's default message delivery system.

    If after you have rebooted, go to Options>Device>Application Management, and scroll down to any third party apps you may have recently installed, as it may have possibly interfered with your messages.

    Also, as Joe has mentioned above, I would definitely upgrade your Blackberry Torch 9850 from OS7.1.0.267 to OS7.1.0.402.

    Keep us posted if this issue remains.

    Thank you.
    Joe Jerde likes this.

  5. #5
    havertyj is offline BlackBerryOS Enthusiast Follow havertyj On Twitter
    Join Date
    Feb 2011
    Location
    Topeka, Kansas, United States
    PIN
    32FD2D9C
    Device
    Torch 9850
    OS
    7.x
    Carrier
    Sprint
    Posts
    62
    Liked
    7 times
    Quote Originally Posted by Joe Jerde View Post
    Thread moved to correct forum.

    Have you installed any messages integrated app lately that may be causing the issue?

    Otherwise I would consider installing a later OS for your device... 9850_7.1.0.402 - Downloads - BlackBerryOS.com
    Thank you! Sorry about posting in wrong section.

    No, I have not installed any message integrated apps. In fact, I do not think I have installed anything new in the past two weeks and this suddenly started.

    I will try going to the current OS to see if that clears it up. I seem to recall something like this happening with text messages on my Curve 8330 where as I received more and more text it would have problems displaying. With my Torch, I basically do not delete any text message that comes in and just let it delete automatically which appears to work. I do have my messages grouped which I notice it has been saying that frequently where I go into my texts and a message says "Grouping..." and then the texts disappear. I wonder if it is "Grouping..." when it is not displaying to me and then once it finishes it is showing the texts.

    I will give the next OS a try to see how that works.

    Thank you!

  6. #6
    havertyj is offline BlackBerryOS Enthusiast Follow havertyj On Twitter
    Join Date
    Feb 2011
    Location
    Topeka, Kansas, United States
    PIN
    32FD2D9C
    Device
    Torch 9850
    OS
    7.x
    Carrier
    Sprint
    Posts
    62
    Liked
    7 times
    I forgot that I was prompted to update Blackberry Protect last week. It prompted with a message saying that a library had to be updated. Other than that, no other changes. I will find some time to go to the current OS and see how that works.

  7. #7
    grimreaper's Avatar
    grimreaper is offline BlackBerryOS Champion
    Join Date
    Feb 2011
    Location
    T-Dot, ON
    PIN
    ask me
    Device
    9900+9380+Alpha
    OS
    7.1.0.714 [Leak]
    Carrier
    Koodo
    Posts
    1,635
    Liked
    498 times
    Quote Originally Posted by havertyj View Post
    I forgot that I was prompted to update Blackberry Protect last week. It prompted with a message saying that a library had to be updated. Other than that, no other changes. I will find some time to go to the current OS and see how that works.
    I also use BlackBerry Protect on my Bold 9900, and it's a life saver for me, it provides a back-up for the most important data.

    You can choose daily, weekly, or monthly back-ups, and the best feature is you can log in to locate your BlackBerry via any laptop, or desktop, or even use your BlackBerry PlayBook (via WiFi) using your BlackBerry ID.

    The latest BlackBerry Protect version is 1.1.1.65 (see screen shot below)

    Delay Opening Text Messages or Email on BB 9850-blackberry-protect-v1.1.1.65.jpg

    The link for BlackBerry Protect Log In to locate your BlackBerry device is BlackBerry Protect Login

    As for upgrading your BlackBerry OS to 7.1.0.402, there are several improvements over your current OS.

    To view your BlackBerry hardware & software versions, go to Options>Device>About Device Versions

    Keep us posted whenever you have some time.

    We'll be here to further assist you shall you need anymore help.

    Thank you.
    Last edited by grimreaper; 05-10-2012 at 02:28 PM. Reason: add screenshot
    Joe Jerde and ganoenk like this.

Similar Threads

  1. BIS 3.0 = Dramatic Push Email Delay?
    By Andrax in forum General BlackBerry Issues
    Replies: 6
    Last Post: 04-02-2010, 03:15 PM
  2. Pearl is deleting text messages as soon as they pop up
    By josh.robinson in forum BlackBerry Pearl 81xx
    Replies: 1
    Last Post: 10-27-2009, 12:59 AM
  3. Threaded SMS text messages full 5.0.0.230
    By Malbo in forum 9530/9500 Operating Software
    Replies: 4
    Last Post: 10-20-2009, 10:36 AM
  4. Problem opening messages
    By RICKING in forum General BlackBerry Issues
    Replies: 5
    Last Post: 09-10-2009, 03:02 PM
  5. Cant Send Text Messages!!
    By Aleeya in forum BlackBerry Storm 9530/9500
    Replies: 24
    Last Post: 03-19-2009, 11:38 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •