Sound Quality of 9850
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Thread: Sound Quality of 9850

  1. #1
    havertyj is offline BlackBerryOS Enthusiast Follow havertyj On Twitter
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    Question Sound Quality of 9850

    I have had my Blackberry 9850 since about July or so. I am with Sprint. I was curious how the sound quality is for everyone else. Seems like a few times a week I someone tell me that they hear echo or can barely hear me. I never had this before with my previous Blackberry (8220 I believe it was).

    Is anyone else having this problem or people telling you that they hear echo when talking to you? I called Sprint about it a few months ago and they could not find any problems. It actually got better for a little bit, but I think that was with the last OS. I just upgraded to the recent OS for the 9850 (v7.1.0.267) and now I am hearing it again.

    My parents are in their 80s and it is very difficult to have a conversation with them when they are telling me over and over that they hear echo or they can barely hear me. I realize that it could depend on the connection I have each time or the signal, but I do not recall this happening as often with my old Blackberry.

    Thoughts?




  2. #2
    Joe Jerde's Avatar
    Joe Jerde is offline Owner | President Follow Joe Jerde On Twitter Add Joe Jerde on Facebook Add Joe Jerde on Google+ Add Joe Jerde on Linkedin Visit Joe Jerde's Youtube Channel
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    If you are experiencing this with multiple people over multiple operating systems, then it most likely is a hardware issue with your device. Do you have your device under warranty? If so, I would contact your service provider about getting a replacement.

    Perhaps bring your phone into the store and call one of the service reps to try and replicate the problem. Good luck, let us know what comes of this.

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    omercan7 is offline BlackBerryOS Noobie Follow omercan7 On Twitter
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    verry good.

  4. #4
    havertyj is offline BlackBerryOS Enthusiast Follow havertyj On Twitter
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    Yes, it is under maintenace. I will look into it. I realized tonight that the volume is on high. I think it is picking up the sound coming through the ear piece and causing the echo for the other person. I am going to test.

  5. #5
    Joe Jerde's Avatar
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    Sounds good, let us know if that helps at all.

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  6. #6
    havertyj is offline BlackBerryOS Enthusiast Follow havertyj On Twitter
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    Odd. That did it. I do not recall having this problem prior to upgrade. I did a test with my parents. They said I sounded fine, so I turned the volume to high and they said there was echo.

    Joe, do you have it happen with your 9850?

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