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  1. #1
    madmanmoon's Avatar
    madmanmoon is offline BlackBerryOS Friend Follow madmanmoon On Twitter
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    Smile Menu and Back Buttons dont work

    Hello Friends,

    I got problem with my 9850, I cannot use the menu and the back buttons. I have tried to use os 7.0.0.261 and 7.1.0.163 but those two buttons cannot be used.

    Any suggestion friends?

    Thank you for all my friends help.



  2. #2
    lshap's Avatar
    lshap is offline BlackBerryOS Inspired Follow lshap On Twitter
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    Hello Madmanmoon, I had a similar issue but it turned out to be a hardware issue. yours may be as well since you have tried to reload the software already.

    Have you tried to run the hardware test on the berry yet to see if it picks up on the key presses?
    if not follow these instructions.....

    go into Options>Device>Device Status and info> when that is screen open type the word "test".
    This will open the device self test app.
    1. click the track pad and hit run test or start test.
    2. it will ask you what tests you want to perform, say yes to the hardware test and check the box for "keyboard and track pad"

    When the keyboard test is running it will have a readout on screen if the device picks up the key press.



    If you don't see you key presses show up on the screen then your hardware is most likely the issue.
    Last edited by lshap; 01-05-2012 at 10:56 AM. Reason: added img

  3. #3
    lshap's Avatar
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    by the way, post back if your still having issues.



  4. #4
    Harmeling68's Avatar
    Harmeling68 is offline Forum Moderator Follow Harmeling68 On Twitter Add Harmeling68 on Facebook Add Harmeling68 on Google+ Add Harmeling68 on Linkedin
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    Quote Originally Posted by madmanmoon View Post
    Hello Friends,

    I got problem with my 9850, I cannot use the menu and the back buttons. I have tried to use os 7.0.0.261 and 7.1.0.163 but those two buttons cannot be used.

    Any suggestion friends?

    Thank you for all my friends help.
    Sounds like you have a defective phone. Good luck!

  5. #5
    madmanmoon's Avatar
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    Ishap,

    Thanks for the assistance. It works by following your steps. Thanks a lot.....



  6. #6
    lshap's Avatar
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    Quote Originally Posted by madmanmoon View Post
    Ishap,

    Thanks for the assistance. It works by following your steps. Thanks a lot.....
    I'm glad it works that way. That means its a software issue and I would try to wipe the device clean and do a fresh install.
    this guide shows how to back reload and restore. All In One Guide - How To Upgrade Your Device - with Pictures & Videos

    best of luck to you

  7. #7
    madmanmoon's Avatar
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    Ishap,

    I am still wondering how can you do the clean installation because I always think that I can not do the clean installation. As in the PC if you're going to do the clean installation usually we have to format the harddrive. How can I do the clean installation.

    Thanks again

  8. #8
    lshap's Avatar
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    i think you misunderstood. im talking about the Operating system on the blackberry, not the Os on your computer. this thread All In One Guide - How To Upgrade Your Device - with Pictures & Videos has the info needed to backup your info on the blackberry, wipe it clean so there is nothing on it, reload the software, and then restore your data

    hope that clarifies for you what i ment by fresh install.

    lshap

    Quote Originally Posted by madmanmoon View Post
    Ishap,

    I am still wondering how can you do the clean installation because As in the PC if you're going to do the clean installation usually we have to format the harddrive. How can I do the clean installation.

    Thanks again

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