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  1. #1
    calponte is offline BlackBerryOS Friend
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    Weird Problem. Phone deleting randomn texts??!!

    Ok..so ever since I got this 9850 it has selectively chosen a few of my contacts that it will not store there incoming sms messages. It stores all my sent messages to them.. but as soon as they send a new text the previous one is deleted!!!

    It only does this with like 6 contacts.. all the rest are saved as they should be.

    Can anyone please help me?

    I have done a hard reset. And I have deleted all the info and started on a fresh reboot as well by doing the ##768 method.

    Is there a way to delete the OS and reinstall it maybe..

    Thank you for any help

    Ryan



  2. #2
    Joe Jerde's Avatar
    Joe Jerde is offline Owner | President Follow Joe Jerde On Twitter Add Joe Jerde on Facebook Add Joe Jerde on Google+ Add Joe Jerde on Linkedin
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    Quote Originally Posted by calponte View Post
    Ok..so ever since I got this 9850 it has selectively chosen a few of my contacts that it will not store there incoming sms messages. It stores all my sent messages to them.. but as soon as they send a new text the previous one is deleted!!!

    It only does this with like 6 contacts.. all the rest are saved as they should be.

    Can anyone please help me?

    I have done a hard reset. And I have deleted all the info and started on a fresh reboot as well by doing the ##768 method.

    Is there a way to delete the OS and reinstall it maybe..

    Thank you for any help

    Ryan
    What OS are you running? Your user info still says Storm 2. Once you tell me the OS I'll be able to recommend an newer version that may alleviate your problem.

  3. #3
    calponte is offline BlackBerryOS Friend
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    Whichever OS came originally installed on it. 7.0 I think for some reason

    Thank you



  4. #4
    ghostryder's Avatar
    ghostryder is offline BlackBerryOS Addict Follow ghostryder On Twitter
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    OK, you can go to this 9850 OS page, 9850/9860 Operating Software, and choose the newest OS to download to your PC. Then go here, All In One Guide - How To Upgrade Your Device - with Pictures & Videos , for great instructions on installing an OS that is not one released by your carrier.&lt;br&gt;<br>
    Don't worry, if it is an OS not released by your carrier, your warranty will not be violated.&lt;br&gt;&lt;br&gt;Make sure to read through the entire step-by-step instructions before starting and post any questions before you get started.

  5. #5
    calponte is offline BlackBerryOS Friend
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    Ok, thank you ghost. I chose the US cellular file..went through all the steps and wouldnt you know it...no luck!

    Still deleting texts as it sees fit.



  6. #6
    ice2921's Avatar
    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
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    Quote Originally Posted by calponte View Post
    Ok, thank you ghost. I chose the US cellular file..went through all the steps and wouldnt you know it...no luck!

    Still deleting texts as it sees fit.
    May be time to call your carrier.

  7. #7
    jerry12's Avatar
    jerry12 is offline BlackBerryOS Friend
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    I don't think it is deleting them i think it is putting like text in one file try this open the message folder then go to options, message display , display style , set it on single messages & save.

  8. #8
    calponte is offline BlackBerryOS Friend
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    Why would it only do it for 6 contacts that i've never set any preferences for?

    I checked in the options and single is what it's set to.

    Thank you

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