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  1. #9
    Join Date
    Feb 2009
    Location
    Phoenix, AZ
    Device
    BlackBerry Z10
    OS
    10.0.9.2743
    Carrier
    Verizon
    Posts
    7,929
    Quote Originally Posted by calponte View Post
    Why would it only do it for 6 contacts that i've never set any preferences for?

    I checked in the options and single is what it's set to.

    Thank you
    Have you tried deleting one of the problem contacts and then adding them again?



  2. #10
    Join Date
    Sep 2011
    Device
    Torch 9850
    OS
    OE
    Posts
    12
    Yes. And renaming them

  3. #11
    Join Date
    Jun 2011
    Location
    Greenville , NC
    PIN
    32FE4F87
    Device
    Bold 9930
    OS
    V7.0.0.374 / 1739
    Carrier
    Verizon Wireless
    Posts
    32
    My messages were disappearing and what my phone was doing if i had several message from the same source once i read them they are all in the same stack with the last one received as the one showing up in my message box but when i click on the last message after it had been readed then all the message were their in that stack. Sorry if that didn't work for you.



  4. #12
    Join Date
    Sep 2011
    Device
    Torch 9850
    OS
    OE
    Posts
    12
    That's not what mines doing. Thank you though

  5. #13
    Join Date
    Sep 2011
    Device
    Torch 9850
    OS
    OE
    Posts
    12
    Ok.. now I'm lost. I got a new phone under warranty. I was sure it would resolve the issue. And after restoring this unit from DM it has the same issues!!!!!

    I have went over the options menus a thousand times. I even went as far as to check ' confirm deletion' for each text and it still deletes random peoples incoming texts!!



  6. #14
    Join Date
    Jun 2011
    Location
    New York
    PIN
    2ADD0724
    Device
    Z10
    OS
    10.2.0.1443
    Carrier
    AT&T
    Posts
    2,014
    That is extremely weird.

    I have a couple of questions and a suggestion:

    Do these 6 people whose text messages get deleted have anything in common between each other? For example, are they all on a certain carrier (like AT&T or Sprint) or a certain type of carrier (All GSM), or do they all have Droids or iPhones.

    Also, when you first bought this new phone, did you get a new number? I ask this because a little while ago I had a similar problem and it ended up being that the prefix 337 (the first 3 numbers of my new number) was not recognized as a cell phone by other carriers so the text messages would get to me and be instantly deleted because their phones thought they were texting a landline instead. I fixed that issue by having to change my number unfortunately.

    --------------------------------------------------------------------------------------

    Suggestion:

    It obviously sounds like something is being restored when u use the DM onto the device that's causing this issue. The only thing I could think of is to use BlackBerry Protect (go to BlackBerry Protect on your device to download it if it's not already on your device) to back up certain parts of your device. In the Options menu in BlackBerry Protect select to back up everything but Text Messages.


    Once that's done, wipe the device completely and test out that the random deleting text message problem is gone like when you first got the second device from your carrier.

    If the problem doesn't present itself after a complete wipe, use BlackBerry Protect to restore your address book and other info. Hopefully a setting doesn't transfer over using Protect that might transfer over if you used the DM instead.

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