Browser not working on wifi
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Thread: Browser not working on wifi

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    eddieyo1129 is offline BlackBerryOS Noobie
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    Browser not working on wifi

    I have been trying to connect to the internet using my browser thru wifi but everytime i do it, it says "unable to connect to internet. Please try again later. If the problem persists, please contact your service provider". Is this an issue with OS6? I tried it at different places with wifi but still same output. How can this be resolved?




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    Hey eddieyo1129, tell us a bit more. Can you connect to the internet over the mobile network? Do you just get this error over WiFi or also when you're connected to the regular mobile network?
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    Are you on a data plan package as well? Or are your roaming and have the option to turn off data services while roaming?
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    Please my post if it has helped you. Much appreciated!


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    Check your wifi settings and make sure you are actually connected. Sometimes it will look like you are (wifi icon on), but you won't be. If it's a saved wifi profile, delete it from your saved networks and try to log in to it again. Please post back and let us know what you find!
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    eddieyo1129 is offline BlackBerryOS Noobie
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    browser issue

    Quote Originally Posted by AgentBlackBerry View Post
    Hey eddieyo1129, tell us a bit more. Can you connect to the internet over the mobile network? Do you just get this error over WiFi or also when you're connected to the regular mobile network?
    Yes i can connect to the internet using my mobile network. My only problem is connecting to the internet using wifi. My browser always says that "unable to connect to the internet, pls try again later". If i use my mobile network, i easily connect but with wifi its a problem.

    - - - Updated - - -

    Quote Originally Posted by nrnr31 View Post
    Are you on a data plan package as well? Or are your roaming and have the option to turn off data services while roaming?
    No sir, i"m not on a data plan. Just a regular plan meaning voice and texting only but if i use the fb, twitter and other internet services using my mobile network, i can connect. but thru wifi, my browser wont open.

    - - - Updated - - -

    Quote Originally Posted by AgentBlackBerry View Post
    Hey eddieyo1129, tell us a bit more. Can you connect to the internet over the mobile network? Do you just get this error over WiFi or also when you're connected to the regular mobile network?
    I only get this message when I'm connecting thru wifi. If I use my mobile network, i am able to connect easily to the internet, to FB, twitter etc.

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    Have you tried cleaning the browser cache?

    Do twitter and facebook work if you are on wifi as well?
    Thanks for visiting and enjoy using your BlackBerry!
    Please my post if it has helped you. Much appreciated!


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    eddieyo1129 is offline BlackBerryOS Noobie
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    Quote Originally Posted by Harmeling68 View Post
    Check your wifi settings and make sure you are actually connected. Sometimes it will look like you are (wifi icon on), but you won't be. If it's a saved wifi profile, delete it from your saved networks and try to log in to it again. Please post back and let us know what you find!
    did that. same story. i shouldnt contact my service provider, right? because i'm on wifi.

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    Call your carrier. No harm in a free troubleshooting call right?

    Let us know the outcome, we can keep on helping!
    Thanks for visiting and enjoy using your BlackBerry!
    Please my post if it has helped you. Much appreciated!


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    eddieyo1129 is offline BlackBerryOS Noobie
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    Quote Originally Posted by nrnr31 View Post
    Call your carrier. No harm in a free troubleshooting call right?

    Let us know the outcome, we can keep on helping!
    called them up. no luck. still no joy.

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    Did they say anything? Or what did they try to troubleshoot?

    Have you tried sending your service books? Take a look here: KB15402-How to send service books using the email setup application on the BlackBerry smartphone

    Also, have you tried another wifi network? And have you deleted and then re-added any of your wifi network?

    If you can, let's see the screenshot of your main home screen, with wifi on.
    Thanks for visiting and enjoy using your BlackBerry!
    Please my post if it has helped you. Much appreciated!


  11. #11
    BrentRichter is offline BlackBerryOS Friend
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    This is a very common problem with the Blackberry's. They tend to hang and sometimes do not respond to the wifi network. I was having the same problem until when i got some advice from my little brother. I tell you guys he is a complete gadget freak. He suggested me to format the phone or better set to factory settings. i did it and yeah..the problem was actually resolved. I advice you to do the same but don't forget to backup your data.

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    jamesanderson is offline BlackBerryOS Friend
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    First of all Active your wifi than follow these simple steps:
    Go to Settings > Wireless & Network > w=Wi-Fi Settings > Advanced > Proxy
    Make sure that Proxy is black, if it is not than just blank it and save it. Somehow it saves proxy and it makes wifi browsing problematic.

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    rehanansar is offline BlackBerryOS Noobie
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    Wifi connected but browser (unable to connect)

    Quote Originally Posted by jamesanderson View Post
    First of all Active your wifi than follow these simple steps:
    Go to Settings > Wireless & Network > w=Wi-Fi Settings > Advanced > Proxy
    Make sure that Proxy is black, if it is not than just blank it and save it. Somehow it saves proxy and it makes wifi browsing problematic.
    Hello! i am facing a problem of browser is unable to connect .... my wifi is working properly.....

    and another issue is that when i go to browser > option> there is no browser configuaration
    plzzz help me and i dont have any data plan
    Regards Rehan

  14. #14
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    Quote Originally Posted by rehanansar View Post
    Hello! i am facing a problem of browser is unable to connect .... my wifi is working properly.....

    and another issue is that when i go to browser > option> there is no browser configuaration
    plzzz help me and i dont have any data plan
    Regards Rehan
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