Issue with BlackBerry Protect
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Thread: Issue with BlackBerry Protect

  1. #1
    Amos Ndabezita is offline BlackBerryOS Noobie
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    Issue with BlackBerry Protect

    Hie there . I am using blackberry torch 9800. I was upgrading my app world software and the icon went missing . I did rebooted with no success . I tried to look for hidden icons with no avail . I ended up swiping all the information(factory reset) . This was successful . But I can't open blackbery protect . When I try to open it , it reports an error . The app world icon is still missing . Plz help ?




  2. #2
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    What error message are you seeing?
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  3. #3
    Harmeling68's Avatar
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    Try this: Find it in your "application management" and delete the app (don't forget to reboot!). When your phone comes back on, find it in App World and redownload it. Your situation happens from time to time with these native BB apps when upgrading.

    There are also versions of the app at rroyy.com. Have a great day!
    BB then, now, forever!

  4. #4
    Amos Ndabezita is offline BlackBerryOS Noobie
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    The error message reads 'Error starting net_rim_bb_dryad_gui:error module'net_bb_dryad-gui. Verify error '. When I am opening the what's app the error reads 'Error starting what's app , erroor loading what's app . Verify error'

  5. #5
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    Hello again! Have you deleted it and reinstalled it yet? Please post back!
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  6. #6
    Amos Ndabezita is offline BlackBerryOS Noobie
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    Yes I have deleted it and reinstalled it . The same message of error on starting and loading is appearing

  7. #7
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    Quote Originally Posted by Amos Ndabezita View Post
    Yes I have deleted it and reinstalled it . The same message of error on starting and loading is appearing
    Are you able to properly log into App World?

  8. #8
    Harmeling68's Avatar
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    Okay. Did some searching around and I'd like you to look at and try a few things. 1. Resend your service books. 2. Make sure your service plan has bis (call your carrier) 3. Verify that you are logged into your BlackBerry ID properly 4. Remove and reset your SIM card. 4. Open BB Protect when on wifi and not just data


    In order to go further with this (if the above solutions do not work), I'll need to know what country you're in, who your carrier is and what type of plan you have with them. (update your profile!)

    Please post back and I'll keep searching!
    BB then, now, forever!

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