Thread: 9800 red light only

hi everyone im new to the forum my names steve but everyone calls me skippy, anyway my problem is i have a blackberry 9800and for 2 days now the light just keeps going on and off i have tried the nuked bb way but as my phone keeps losing conection i get a pop up box saying "app loader unable to conect please retry" . i keep retrying but no joy just the same message, any help would be welcome, thanks in advance

Originally Posted by skippy140

hi everyone im new to the forum my names steve but everyone calls me skippy, anyway my problem is i have a blackberry 9800and for 2 days now the light just keeps going on and off i have tried the nuked bb way but as my phone keeps losing conection i get a pop up box saying "app loader unable to conect please retry" . i keep retrying but no joy just the same message, any help would be welcome, thanks in advance

Have you tried the battery pull? With the phone on, pull the battery and go get something to drink. But the battery back in and turn it on. This is a usual first step when our BlackBerry start acting up.

Originally Posted by ghostryder

Have you tried the battery pull? With the phone on, pull the battery and go get something to drink. But the battery back in and turn it on. This is a usual first step when our BlackBerry start acting up.

yes mate tried that and nothing

Originally Posted by skippy140

yes mate tried that and nothing

So at this point your phone is just showing a blinking red light? Are you trying to connect it to your computer?

Originally Posted by ice2921

So at this point your phone is just showing a blinking red light? Are you trying to connect it to your computer?

it does it constantly wether charging, connected to pc or nothing

Originally Posted by skippy140

it does it constantly wether charging, connected to pc or nothing

Does it show anything on the screen or is the screen just black?

Originally Posted by ice2921

Does it show anything on the screen or is the screen just black?

just black

Originally Posted by ice2921

Does it show anything on the screen or is the screen just black?

Could this be a tired battery ice?

Is the phone backed up?

Try this, making sure that your phone is plugged into your computer first before your start. But first try backing up your 9800 if possible.

1) Make sure you have Blackberry Desktop Manager installed.
BlackBerry - Desktop Software - US
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.

• 9800 Torch

Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.

Source

Originally Posted by ghostryder

Could this be a tired battery ice?

it is a new battery a couple of months ago

Originally Posted by ice2921

Is the phone backed up?

no its not but im not bothered about losing things

You can try using BlackBerry Swiss Army Knife to wipe your device. Try that and see if it recognizes your phone.

no still nothing

Originally Posted by ghostryder

Could this be a tired battery ice?

I thought it might be but the OP stated he got a new one.

i do have another battery but its not activated and i dont know how to do that

Originally Posted by skippy140

i do have another battery but its not activated and i dont know how to do that

Did to come with an activation device?
If so, look at this. http://www.youtube.com/watch?v=-_a6Nrlflyc

thanks for the help guys but still no joy, phones now going in the bin

I've seen a few 9800s that behave like this. The key instruction most tutorials on how to recover a nuked berry leave out, is when you plug it in to recover, you only get a half of a second to click on next before the app loader or bbsak says it cant find the device. The kids at JMU call me the Miracle Worker since I've fixed BlackBerry phones that were declared "total" losses or hardware failures by carriers and the local repair shop. Being quick on the click is probably all that is needed.

yeah i can get it tostart the sequence but in the jmv bit whatever it is it just goes through the motios nd then says failed to connect to device please retry

but now ive got it to a white creen saying ERROR 507 any advice please

Now that it is showing the "os not installed" error, you should be able to hook up to the desktop manager and install the os, or run the apploader to install the os.