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  1. #1
    smilingeyes is offline BlackBerryOS Noobie Follow smilingeyes On Twitter
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    Exclamation Nuked Blackberry? HELP!

    Hey all,

    I'm so ANNOYED. Yesterday my phone froze up and tried to reboot itself and then the screen just went black and the red LED started flashing on & off about every 10 seconds. Now what it's doing is the reboot loop - LED on, blackberry reboot, stops rebooting after the bar reaches not even 1/4 of the way through, black screen and repeats itself.

    I've read the guide on how to recover a nuked BB, but my issue that I'm having is when I use the AppLoader I simply CANNOT get it to say PIN:UNKNOWN. It only says my pin. There isn't even a split second where it says unknown so I can't proceed.

    If I try and go through with the Loader as it being my pin and not unknown, it gets stuck at Reconnecting to JVM (because the phone is constantly rebooting).

    Any advice?! I've alwyays loved RIM. Don't fail me now!

    Sincerely,

    StressedTheEffOut.



  2. #2
    DeepBlade is offline BlackBerryOS Noobie
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    What model of BlackBerry do you have?
    And I'm assuming your using the Windows version of BlackBerry Desktop Software, not the Mac OSX version right?

    So instead of saying PIN:UNKNOWN, it says PIN:<YOUR_PIN> ?
    Try going ahead with selecting that anyways to see what happens.

    If you're still having problems recovering your BB and I'm not responding to this thread, please email me at deepblade (at) gmail (dot) com

  3. #3
    grimreaper's Avatar
    grimreaper is offline BlackBerryOS Champion
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    Quote Originally Posted by smilingeyes View Post
    Hey all,

    I'm so ANNOYED. Yesterday my phone froze up and tried to reboot itself and then the screen just went black and the red LED started flashing on & off about every 10 seconds. Now what it's doing is the reboot loop - LED on, blackberry reboot, stops rebooting after the bar reaches not even 1/4 of the way through, black screen and repeats itself.

    I've read the guide on how to recover a nuked BB, but my issue that I'm having is when I use the AppLoader I simply CANNOT get it to say PIN:UNKNOWN. It only says my pin. There isn't even a split second where it says unknown so I can't proceed.

    If I try and go through with the Loader as it being my pin and not unknown, it gets stuck at Reconnecting to JVM (because the phone is constantly rebooting).

    Any advice?! I've alwyays loved RIM. Don't fail me now!

    Sincerely,

    StressedTheEffOut.
    Hello smilingeyes, and welcome to

    I hear that issue many times that the BlackBerry PIN will not show up via AppLoader.

    The solution to that issue is to go to your bottom right side of the screen, right-click, look for Start Task Manager, go to Processes, when you see BbDevManager.exe aka BlackBerry Device Manager, right click, and End Process.

    I guarantee you will be able to connect to AppLoader now, and your PIN will show up no problem.

    Thank you.



  4. #4
    smilingeyes is offline BlackBerryOS Noobie Follow smilingeyes On Twitter
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    Thanks for the replies, I apprecieate them.

    However, my issue is that if you look at the guide for how to recover a Nuked BB, it says that you WANT it to say PIN:UNKNOWN in AppLoader to proceed (because it stops the rebooting loop) but with mine, it actually DOES say my pin but I want it to say UNKNOWN.

    I've tried proceeding with it saying my pin, but it gets stuck at Reconnecting to JVM, because of the rebooting loop.

  5. #5
    AgentBlackBerry's Avatar
    AgentBlackBerry is offline BlackBerryOS Master Follow AgentBlackBerry On Twitter Add AgentBlackBerry on Facebook Add AgentBlackBerry on Google+
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    Okay you're going to have to try the battery trick then. I literally just did this for a friend of mine last week so I know it works. Here are the steps.

    1.) Open the Loader.exe
    2.) Connect your BlackBerry to the computer via USB without the battery.
    3.) Click "Next"
    4.) When it finds your PIN, insert the battery and quickly click "Next" ONCE. The reason I say once is because the "next" button will be clickable after you click it the first time but if you do click it a second time, you will be prompted with a failure message pretty much.
    5.) Wait for the Loader.exe to respond (it may freeze up to 10 seconds - it does that on my PC) and it'll automatically take you to next screen which will let you reload the OS.

    Doing this battery thing can be a little tricky so it may take a couple of tries so if you don't get it the first time, close the loader, disconnect the BB, take the battery and start all over again.

    This is the best way to recover a BB that's stuck in an endless reboot cycle. By not inserting the battery until after it registers your PIN, you are in essence buying yourself some time for the JVM to connect.

    Give it a try and report back. We'll be here.



  6. #6
    AgentBlackBerry's Avatar
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    Quote Originally Posted by smilingeyes View Post
    Thanks for the replies, I apprecieate them.

    However, my issue is that if you look at the guide for how to recover a Nuked BB, it says that you WANT it to say PIN:UNKNOWN in AppLoader to proceed (because it stops the rebooting loop) but with mine, it actually DOES say my pin but I want it to say UNKNOWN.

    I've tried proceeding with it saying my pin, but it gets stuck at Reconnecting to JVM, because of the rebooting loop.
    Oh and also, I'm working a new guide because that one is a little outdated. Will be updating it soon.

  7. #7
    grimreaper's Avatar
    grimreaper is offline BlackBerryOS Champion
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    Quote Originally Posted by smilingeyes View Post
    Thanks for the replies, I apprecieate them.

    However, my issue is that if you look at the guide for how to recover a Nuked BB, it says that you WANT it to say PIN:UNKNOWN in AppLoader to proceed (because it stops the rebooting loop) but with mine, it actually DOES say my pin but I want it to say UNKNOWN.

    I've tried proceeding with it saying my pin, but it gets stuck at Reconnecting to JVM, because of the rebooting loop.
    Sorry if I misunderstood, smilingeyes.

    Let us know when you read AgentBlackBerry's posts, I'm sure it will help you out.

    Keep us posted.

    Thank you.

  8. #8
    smilingeyes is offline BlackBerryOS Noobie Follow smilingeyes On Twitter
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    Still no luck. If I follow through with the AppLoader when it says my pin instead of unknown - it always gets stuck at reconnecting to JVM. I can't bypass the reboot loop if it says my pin. This is severely frustrating as everywhere I'm reading - people are able to get around the reboot loop but I can't

    Does it matter that I didn't "wipe" my bb? I haven't done anything to it except try to use AppLoader. I read somewhere that you won't see PIN:UNKNOWN unless you wipe your bb, however that wasn't in the guide at all so I'm skeptical.

    Thanks for helping guys

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