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Thread: camera not working

  1. #1
    peeyush19 is offline BlackBerryOS Noobie
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    Exclamation camera not working

    i have bb torch 9800 and its camera not working . as i open camera it shows " could not start camera . close another applications and try open camera again."
    all possible things did by me but i am helpless
    plz help me out guys thanx




  2. #2
    grimreaper's Avatar
    grimreaper is offline BlackBerryOS Champion
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    Quote Originally Posted by peeyush19 View Post
    i have bb torch 9800 and its camera not working . as i open camera it shows " could not start camera . close another applications and try open camera again."
    all possible things did by me but i am helpless
    plz help me out guys thanx
    Welcome to peeyush1

    I have a few suggestions for you;

    1.) Close all unused applications that you're not using (press and hold the BlackBerry button), go to the app(s) that are currently running.

    2.) Try to clear out the device's Event Log by pressing Alt + LGLG, a window will come up, press the BlackBerry button, scroll down to Clear Log (Verify deletion of Event Log), click Delete, then Close the window.

    3.) If camera and/or video are saved into the built-in memory, or most likely the external SDmicro memory card, check to see if camera is saving picture and/or video to proper area of memory card.

    Note: A repair may be required to the memory card by clicking on "Repair" go to Options>Device>Storage click BlackBerry button scroll to Repair, choose Media Card (check Save lost Clusters).

    4.) Perform a soft reboot on your BlackBerry Torch 9800 device, by pressing Alt+Shift+del at the same time, device will reboot.

    5.) If after all of these suggestions, consider upgrading to the latest OS for your BlackBerry Torch 9800, which is available below;

    Official: OS 6.0.0.723 For BlackBerry Torch 9800 Via SK Telecom


    If you need further help, please post back, and another team member will reply back as soon as possible.

    Thank you.
    Joe Jerde likes this.

  3. #3
    peeyush19 is offline BlackBerryOS Noobie
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    thanx grimreaper.. for giving the valuable sugesstion...
    thanx alot..
    Joe Jerde likes this.

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