Urgent help needed
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Thread: Urgent help needed

  1. #1
    bamiprof is offline BlackBerryOS Noobie
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    Urgent help needed

    My BlackBerry torch 9800 screen does not respond when charging from a power source. Please what can I do?




  2. #2
    grimreaper's Avatar
    grimreaper is offline BlackBerryOS Champion
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    Quote Originally Posted by bamiprof View Post
    My BlackBerry torch 9800 screen does not respond when charging from a power source. Please what can I do?
    pull battery out of phone for 30-60 seconds, put back in phone, or press Alt+Shift up+del (soft reset) should work, let me know

  3. #3
    bamiprof is offline BlackBerryOS Noobie
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    Quote Originally Posted by grimreaper View Post
    pull battery out of phone for 30-60 seconds, put back in phone, or press Alt+Shift up+del (soft reset) should work, let me know
    It didn't work at all!!! What i noticed now is wen i charge via usb using any other source(laptop) other than the wall socket the torch screen works perfectly and wen i plug back into the wall socket the torch screen fails to repond until it is unplugged. Tanx

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    ice2921's Avatar
    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
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    Quote Originally Posted by bamiprof View Post
    It didn't work at all!!! What i noticed now is wen i charge via usb using any other source(laptop) other than the wall socket the torch screen works perfectly and wen i plug back into the wall socket the torch screen fails to repond until it is unplugged. Tanx
    I have had this problem and still have this issue on my torch. The charging has been sporadic at best. This started happening when I would plug it into my car charger, and there would be no response from the phone to say that it was charging. I replaced my phone and even got a new battery, I did notice that the connection between the phone and the charger was loose many times and if I wiggled it would show the charging icon at times. Its interesting because if I plug it in to my PlayBook charger I get a fast quick charge and everything seems to work. I have heard mixed reviews about plugging the Torch into the PlayBook charger but I have not had any issues. I think it has something to do with either the connector or the amount of voltage the device is getting. Wish I had a better answer but Im kind of in the same boat.

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    grimreaper's Avatar
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    Quote Originally Posted by bamiprof View Post
    It didn't work at all!!! What i noticed now is wen i charge via usb using any other source(laptop) other than the wall socket the torch screen works perfectly and wen i plug back into the wall socket the torch screen fails to repond until it is unplugged. Tanx
    I have given this issues some thought, and I have come to this answer bamiprof, either your USB cable is ineffective in producing a proper charge due to (normal) wear and tear, and/or the particular wall socket has a faulty electrical issue, so therefore, please replace either the USB cable, and/or change where you choose the plug in the phone via wall socket.
    Hope this helps

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