Thread: Service Books

Hi, I dont know if anybody can help me.
I have a 9800 that i bought in South Africa. If im there everything work fine. But i live in Botswana now. When i put in my sim card only my bbm and emails work.
Some of my service books is missing according to the internet. i phoned my service provider, but they cant help me.
I updated my os, that also didnt work. in mt status it says that blackberry internet service isnt connected. my BIS with the provider is fine. if n use another bb everything work. so it must be on the phone. please help me?????

From your Blackberry -
Go to the Personal Email Set Up icon and log in. Then under Settings, select Service Books, then select Send service Books.

You may also want delete your service books completely like this:

1. On the Home screen of the BlackBerry smartphone, click Options.
   Note: Depending on the theme on the BlackBerry smartphone, you may need to click Settings > Options.
   
2. Click Device > Advanced System Settings > Service Book.
3. Locate the service book associated with the BlackBerry Internet Service account.
4. The BlackBerry Internet Service service books are named after the associated email accounts (for example, <account name> [CMIME]).
5. Click the service book and select Delete.
6. When prompted to confirm, click Delete.
   
   Then follow ghostryder's instructions on how to resend the service books.

If I go into my email setup, it only shows enterprise activations. I can't setup my personal account.
So I can't send myself the service books.
I installes the leaked os 6.0.0.600.
Any other ways to get them or any other help. Please?

Did you delete the service books.

I just left it like it was after the update. I couldn't get it. But then I deleted them and restored my backed up service books, but still can't get the option to setup my personal email.

Do not restore your backed up service books resend them.

I just now wiped my phone and then i updated the os. so it couldnt restore anything. if i try to setup my personal email, i still only get the enterprise activation screen. I really dont now what is going on with it.
in my service status it says my blackberry internet service is not connected.
i have 7 service books that was sent to me, wap transport, wap browserconfig, mms transport, wap push config, mms client, wi-fi browser and wi-fi transport.

Originally Posted by johannesjpretorius

I just now wiped my phone and then i updated the os. so it couldnt restore anything. if i try to setup my personal email, i still only get the enterprise activation screen. I really dont now what is going on with it.
in my service status it says my blackberry internet service is not connected.
i have 7 service books that was sent to me, wap transport, wap browserconfig, mms transport, wap push config, mms client, wi-fi browser and wi-fi transport.

Have you called your carrier yet? It seems like that phone is not getting provisioned for some reason.

I am too, now it is brick

Originally Posted by haiduong2002le

I am too, now it is brick

When you say it is bricked, do you get any coding on the display at all? If so, what error message do you get? Knowing this will help me get the best information for you.

Go to Options > Advanced Options > Host Routine Table and click the menu button, then select "Register Now"