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Thread: Service Books

  1. #1
    johannesjpretorius is offline BlackBerryOS Noobie
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    Service Books

    Hi, I dont know if anybody can help me.
    I have a 9800 that i bought in South Africa. If im there everything work fine. But i live in Botswana now. When i put in my sim card only my bbm and emails work.
    Some of my service books is missing according to the internet. i phoned my service provider, but they cant help me.
    I updated my os, that also didnt work. in mt status it says that blackberry internet service isnt connected. my BIS with the provider is fine. if n use another bb everything work. so it must be on the phone. please help me?????



  2. #2
    ghostryder's Avatar
    ghostryder is offline BlackBerryOS Addict Follow ghostryder On Twitter
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    From your Blackberry -
    Go to the Personal Email Set Up icon and log in. Then under Settings, select Service Books, then select Send service Books.

  3. #3
    ice2921's Avatar
    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
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    You may also want delete your service books completely like this:

    1. On the Home screen of the BlackBerry smartphone, click Options.
      Note: Depending on the theme on the BlackBerry smartphone, you may need to click Settings > Options.
    2. Click Device > Advanced System Settings > Service Book.
    3. Locate the service book associated with the BlackBerry Internet Service account.
    4. The BlackBerry Internet Service service books are named after the associated email accounts (for example, <account name> [CMIME]).
    5. Click the service book and select Delete.
    6. When prompted to confirm, click Delete.

      Then follow ghostryder's instructions on how to resend the service books.



  4. #4
    johannesjpretorius is offline BlackBerryOS Noobie
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    If I go into my email setup, it only shows enterprise activations. I can't setup my personal account.
    So I can't send myself the service books.
    I installes the leaked os 6.0.0.600.
    Any other ways to get them or any other help. Please?

  5. #5
    ice2921's Avatar
    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
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    Did you delete the service books.



  6. #6
    johannesjpretorius is offline BlackBerryOS Noobie
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    I just left it like it was after the update. I couldn't get it. But then I deleted them and restored my backed up service books, but still can't get the option to setup my personal email.
    Last edited by johannesjpretorius; 09-18-2011 at 04:31 PM.

  7. #7
    ice2921's Avatar
    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
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    Do not restore your backed up service books resend them.

  8. #8
    johannesjpretorius is offline BlackBerryOS Noobie
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    I just now wiped my phone and then i updated the os. so it couldnt restore anything. if i try to setup my personal email, i still only get the enterprise activation screen. I really dont now what is going on with it.
    in my service status it says my blackberry internet service is not connected.
    i have 7 service books that was sent to me, wap transport, wap browserconfig, mms transport, wap push config, mms client, wi-fi browser and wi-fi transport.

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