Service Books
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Thread: Service Books

  1. #1
    johannesjpretorius is offline BlackBerryOS Noobie
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    Service Books

    Hi, I dont know if anybody can help me.
    I have a 9800 that i bought in South Africa. If im there everything work fine. But i live in Botswana now. When i put in my sim card only my bbm and emails work.
    Some of my service books is missing according to the internet. i phoned my service provider, but they cant help me.
    I updated my os, that also didnt work. in mt status it says that blackberry internet service isnt connected. my BIS with the provider is fine. if n use another bb everything work. so it must be on the phone. please help me?????




  2. #2
    ghostryder's Avatar
    ghostryder is offline BlackBerryOS Addict Follow ghostryder On Twitter
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    From your Blackberry -
    Go to the Personal Email Set Up icon and log in. Then under Settings, select Service Books, then select Send service Books.
    ice2921 likes this.
    “Great minds discuss ideas. Average minds discuss events. Small minds discuss people.”
    Eleanor Roosevelt

  3. #3
    ice2921's Avatar
    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
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    You may also want delete your service books completely like this:

    1. On the Home screen of the BlackBerry smartphone, click Options.
      Note: Depending on the theme on the BlackBerry smartphone, you may need to click Settings > Options.
    2. Click Device > Advanced System Settings > Service Book.
    3. Locate the service book associated with the BlackBerry Internet Service account.
    4. The BlackBerry Internet Service service books are named after the associated email accounts (for example, <account name> [CMIME]).
    5. Click the service book and select Delete.
    6. When prompted to confirm, click Delete.

      Then follow ghostryder's instructions on how to resend the service books.

  4. #4
    johannesjpretorius is offline BlackBerryOS Noobie
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    If I go into my email setup, it only shows enterprise activations. I can't setup my personal account.
    So I can't send myself the service books.
    I installes the leaked os 6.0.0.600.
    Any other ways to get them or any other help. Please?

  5. #5
    ice2921's Avatar
    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
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    Did you delete the service books.

  6. #6
    johannesjpretorius is offline BlackBerryOS Noobie
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    I just left it like it was after the update. I couldn't get it. But then I deleted them and restored my backed up service books, but still can't get the option to setup my personal email.
    Last edited by johannesjpretorius; 09-18-2011 at 05:31 PM.

  7. #7
    ice2921's Avatar
    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
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    Do not restore your backed up service books resend them.

  8. #8
    johannesjpretorius is offline BlackBerryOS Noobie
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    I just now wiped my phone and then i updated the os. so it couldnt restore anything. if i try to setup my personal email, i still only get the enterprise activation screen. I really dont now what is going on with it.
    in my service status it says my blackberry internet service is not connected.
    i have 7 service books that was sent to me, wap transport, wap browserconfig, mms transport, wap push config, mms client, wi-fi browser and wi-fi transport.

  9. #9
    ice2921's Avatar
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    Quote Originally Posted by johannesjpretorius View Post
    I just now wiped my phone and then i updated the os. so it couldnt restore anything. if i try to setup my personal email, i still only get the enterprise activation screen. I really dont now what is going on with it.
    in my service status it says my blackberry internet service is not connected.
    i have 7 service books that was sent to me, wap transport, wap browserconfig, mms transport, wap push config, mms client, wi-fi browser and wi-fi transport.
    Have you called your carrier yet? It seems like that phone is not getting provisioned for some reason.

  10. #10
    haiduong2002le is offline BlackBerryOS Noobie
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    I am too, now it is brick

  11. #11
    ghostryder's Avatar
    ghostryder is offline BlackBerryOS Addict Follow ghostryder On Twitter
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    Quote Originally Posted by haiduong2002le View Post
    I am too, now it is brick
    When you say it is bricked, do you get any coding on the display at all? If so, what error message do you get? Knowing this will help me get the best information for you.
    “Great minds discuss ideas. Average minds discuss events. Small minds discuss people.”
    Eleanor Roosevelt

  12. #12
    Blackberry Unlocking is offline BlackBerryOS Enthusiast
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    Go to Options > Advanced Options > Host Routine Table and click the menu button, then select "Register Now"
    Blackberry unlocking
    Unlock Blackberry online

  13. #13
    mozkool is offline BlackBerryOS Noobie
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    hi there pipo
    How do i associate my service book to blackberry internet service. My bb9900 is showing as not connected when i check the service status.

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