AT&T software update
Results 1 to 4 of 4

Thread: AT&T software update

  1. #1
    lesbiamaris is offline BlackBerryOS Noobie
    Join Date
    Oct 2012
    Device
    Torch 9810
    Posts
    2
    Liked
    0 times

    AT&T software update

    Hi everyone, last night I accepted AT&T's suggestion of updating my software, and now the phone has been for 8 hours backing up my data (it stopped at 8% in social feeds and hasn't moved) and of course I cannot use it, it wouldn't let me go back to main menu or any app. Don't know what to do, I already shut it down, took the battery off, it seems stopped there and honestly I don't mind not having this update done, I just want to be able to use the phone. What can I do?




  2. #2
    ice2921's Avatar
    ice2921 is offline BlackBerryOS Grand Master Follow ice2921 On Twitter
    Join Date
    Sep 2010
    Location
    USA
    Device
    Z10
    OS
    10.0.10.684
    Carrier
    AT&T
    Posts
    2,544
    Liked
    749 times
    Go a head and cancel the backup. Then plug your phone into your computer and perform a backup using the BlackBerry Desktop Software. While performing the backup follow these steps:


    1. Launch BlackBerry Desktop Software
    2. Click on Back Up Now
    3. For the Backup Type, select Custom
    4. Click the check box next to the Data Type column header
    5. Scroll down to Social Feeds
    6. Click the box to de-select this database
    7. Click on Back Up

  3. #3
    lesbiamaris is offline BlackBerryOS Noobie
    Join Date
    Oct 2012
    Device
    Torch 9810
    Posts
    2
    Liked
    0 times
    Quote Originally Posted by ice2921 View Post
    Go a head and cancel the backup. Then plug your phone into your computer and perform a backup using the BlackBerry Desktop Software. While performing the backup follow these steps:


    1. Launch BlackBerry Desktop Software
    2. Click on Back Up Now
    3. For the Backup Type, select Custom
    4. Click the check box next to the Data Type column header
    5. Scroll down to Social Feeds
    6. Click the box to de-select this database
    7. Click on Back Up
    Thanks a lot for answering so quickly. The problem is that I cannot find a way of canceling the backup, it's just stuck. No matter what key I press, I try to reboot it and then it goes back again to the software update and stops at the same place. I even tried to start it in save mode but didn't work.

  4. #4
    BBSuperAbuser's Avatar
    BBSuperAbuser is offline BlackBerryOS Gifted Follow BBSuperAbuser On Twitter Add BBSuperAbuser on Facebook Visit BBSuperAbuser's Youtube Channel
    Join Date
    Feb 2010
    Location
    West Virginia, USA
    PIN
    2AC197
    Device
    Zed10, PlayBook
    OS
    Z10STL100-3/10.1.0.2
    Carrier
    AT&T
    Posts
    260
    Liked
    79 times
    Do a battery pull, if you have not done a soft reboot. Make sure you are not just using the convenience key on top, or the end call button to turn your device off.
    Joe Jerde likes this.

Similar Threads

  1. stuck on 17% in a software update
    By nerdzz87 in forum BlackBerry Bold 9930/9900
    Replies: 2
    Last Post: 02-02-2012, 03:35 AM
  2. Playbook software update questions.
    By jac4503 in forum General BlackBerry Issues
    Replies: 3
    Last Post: 10-12-2011, 05:20 PM
  3. How to update software on Blackberry Bold 9700?
    By johnwillium in forum BlackBerry Bold 9700
    Replies: 2
    Last Post: 02-15-2011, 06:19 PM
  4. Software Update Alert: FitDeck Mobile!
    By Neolantis in forum BlackBerry Apps
    Replies: 0
    Last Post: 04-21-2009, 01:18 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •