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Thread: Booting problem

  1. #1
    Join Date
    Apr 2012
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    5

    Booting problem

    I have a blackberry 9810 torch..
    After I restart my bb, it can't finish its booting process. I already wait for around 20min but it still not finish..
    I stuck around 75 or 80 % of the booting bar progress..



  2. #2
    Join Date
    Feb 2009
    Location
    Phoenix, AZ
    Device
    BlackBerry Z10
    OS
    10.0.9.2743
    Carrier
    Verizon
    Posts
    7,929
    Quote Originally Posted by William Sutanto View Post
    I have a blackberry 9810 torch..
    After I restart my bb, it can't finish its booting process. I already wait for around 20min but it still not finish..
    I stuck around 75 or 80 % of the booting bar progress..
    Hello William, welcome to BBOS!

    Do you have the device plugged in when trying to restart?

    It's most likely a OS issue and you will need to reinstall the OS on your device.

  3. #3
    Join Date
    Apr 2012
    Posts
    5
    Could you guide me what I should do?



  4. #4
    Join Date
    Mar 2012
    Location
    Manila Philippines
    Device
    BOLD 9900
    Carrier
    Globe Telecom, Inc.
    Posts
    373
    Quote Originally Posted by William Sutanto View Post
    I have a blackberry 9810 torch..
    After I restart my bb, it can't finish its booting process. I already wait for around 20min but it still not finish..
    I stuck around 75 or 80 % of the booting bar progress..
    Hello William Sutanto and Welcome to
    Based from what you have mentioned, yeah I would agree to Boss Joe..
    Try to do a hard reset like for 2-3 times. If nothing happens then I suggest you update your device OS

  5. #5
    Join Date
    Nov 2011
    Location
    Nigeria
    PIN
    2BAC3CFF
    Device
    Blackberry Q10
    OS
    7
    Carrier
    MTN
    Posts
    38
    i have similar issue with mine but now the screen is blank. it is totally blackout without anything. what can i do to start up my phone again



  6. #6
    Join Date
    Sep 2010
    Location
    USA
    Device
    Z10
    OS
    10.0.10.684
    Carrier
    AT&T
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    2,544
    Quote Originally Posted by Kehindm View Post
    i have similar issue with mine but now the screen is blank. it is totally blackout without anything. what can i do to start up my phone again
    Are you able to back up your phone through device manager?

  7. #7
    Join Date
    Nov 2011
    Location
    Nigeria
    PIN
    2BAC3CFF
    Device
    Blackberry Q10
    OS
    7
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    MTN
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    38
    i didnt back up. i dont mind if i loos my data on the phone but want the phone back to life

  8. #8
    Join Date
    Sep 2010
    Location
    USA
    Device
    Z10
    OS
    10.0.10.684
    Carrier
    AT&T
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    Try our guide on recovering a nuked BlackBerry:

    How-To Recover A Nuked Blackberry - with Pictures

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