Thread: Dial Pad unresponsive

Hey guys I have a new issue and can't figure out what the problem is. 9530 on Verizon with the latest .328 OS installed and all of a sudden my dial pad for the phone is unresponsive except for 0 which works fine. I can make calls if I go to contacts list and call for the contacts list but if I have to dial the number seperately it won't dial.

Any ideas????

Originally Posted by loboboy

Hey guys I have a new issue and can't figure out what the problem is. 9530 on Verizon with the latest .328 OS installed and all of a sudden my dial pad for the phone is unresponsive except for 0 which works fine. I can make calls if I go to contacts list and call for the contacts list but if I have to dial the number seperately it won't dial.

Any ideas????

Mine did this once but was fixed with a battery pull.

3 battery pulls and nothing but thanks. Do you have any other ideas before I try to get it replaced???

Originally Posted by loboboy

3 battery pulls and nothing but thanks. Do you have any other ideas before I try to get it replaced???

I would try wiping and reinstalling the os and see if that does it.. the screen works except for when you are using the dial pad right?

yep. I will do that tonight if I get a chance.

wiped phone and reloaded and before I added back in my 3rd party apps the dial pad worked ok but once I reloaded 3rd party apps it quit working again. Now I am removing 3rd party apps 1 at a time to find out which one is causing the problem.

Originally Posted by loboboy

wiped phone and reloaded and before I added back in my 3rd party apps the dial pad worked ok but once I reloaded 3rd party apps it quit working again. Now I am removing 3rd party apps 1 at a time to find out which one is causing the problem.

good call.. You may have to do a security wipe and then add them one at a time to find it to let us know what is causing it

Well I did the wipe again and used an older backup file for the phone and everything works fine. I am guessing there was something corrupted in the settings on the phone and when I did a backup it carried over. Wish I had more info on what it was but no can do all I know is that it was not the 3rd party apps like I originally suspected.

Originally Posted by loboboy

Well I did the wipe again and used an older backup file for the phone and everything works fine. I am guessing there was something corrupted in the settings on the phone and when I did a backup it carried over. Wish I had more info on what it was but no can do all I know is that it was not the 3rd party apps like I originally suspected.

hmm odd at least its fixed

Originally Posted by loboboy

Well I did the wipe again and used an older backup file for the phone and everything works fine. I am guessing there was something corrupted in the settings on the phone and when I did a backup it carried over. Wish I had more info on what it was but no can do all I know is that it was not the 3rd party apps like I originally suspected.

Lobo- I have been having the same problem. When I call my voice mail I get this very odd dial pad. The only numbers working are 5 and 0.....did this also happen to you?
Thanks

Lobo.......Did the same thing reloaded an earlier backup. Then reloaded the newer OS....Dial pad is working.....straaaaannnge!

Sounds like this info might be a little late for you, but I just had the same issue and cleared it up by going to options and turning off the full keyboard view in Portrait view keyboard setting.

I have already gotten one storm replaced due to this issue, because the techs had never heard of it. Well the second one just did it for the first time. I tried every method that I have found online and none of them worked. The only one that did, was yours. (turning off the full keyboard in portrait view) i appreciate the help thanks.

This fixed mine.

(turning off the full keyboard in portrait view) i

(turning off the full keyboard in portrait view) i

This is A Horrible Bug In .328 radio file. this was discover in a forum thread by Civic also with the email links not opening bug exist in that .328 OS... I Strongly advise you upgrade to .419 as that problem has been fix an quite a few other bugs .. dont forget to delete the vender.xml file

Originally Posted by Normal Ted

Sounds like this info might be a little late for you, but I just had the same issue and cleared it up by going to options and turning off the full keyboard view in Portrait view keyboard setting.

This worked instant. Sucks I can't use the full keyboard in portrait view, I think I have the latest updates? Is there some way to fix this so that I can go back to the full keyboard? How do you go to the .419 OS, it doesn't offer it with Desktop Manager...

I have been fighting this bug through three phone replacements. The tech at the store can never figure it out. Back the phone up, then restore on the replacement phone and no problem...until about a week later. Didn't install any apps this last time, then installed Google Sync yesterday and today the dialpad stopped working. Same symptoms, can only dial 0 and when in a phone call the dialpad changes to some wierd configuratin with the 5 up where the three goes, etc.

Thanks again for the tip.

Originally Posted by JRLowery

This worked instant. Sucks I can't use the full keyboard in portrait view, I think I have the latest updates? Is there some way to fix this so that I can go back to the full keyboard? How do you go to the .419 OS, it doesn't offer it with Desktop Manager...

I have been fighting this bug through three phone replacements. The tech at the store can never figure it out. Back the phone up, then restore on the replacement phone and no problem...until about a week later. Didn't install any apps this last time, then installed Google Sync yesterday and today the dialpad stopped working. Same symptoms, can only dial 0 and when in a phone call the dialpad changes to some wierd configuratin with the 5 up where the three goes, etc.

Thanks again for the tip.

Unfortunately there is no way around this. stinks..

I am not sure if one of the hybrids fix this or not that would be the only other thing you could try

After changing the from the full portrait keyboard fixed the problem, I switched it back and the problem is still gone. We will see how long it lasts... Guess I can just go through these steps every time it does it until they release that next OS update.

Thanks again for the help, got tired of going into the store and having to restore a new phone.

sorry I have been gone for a while. I upgraded to a storm 2 and my old storm 1 still has this issue so I will upgrade to the latest leak and then ebay the phone so if anyone is looking for a storm 1 let me know.