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  1. #265
    Join Date
    Apr 2009
    Location
    Cleveland, Ohio
    PIN
    30F7ADA8
    Device
    9550 Storm 2
    OS
    5.0.0.320
    Posts
    179
    wtf? i was just denied by a csr. how are you guys getting the s2? they must hate me cause i am in ohio.



  2. #266
    Join Date
    Oct 2009
    Device
    Blackberry Storm 9550
    OS
    5.0.0.320
    Posts
    22
    cashforberrys.com

  3. #267
    Join Date
    Sep 2009
    Location
    Dayton, OH
    Device
    Storm 9530
    OS
    5.0.0.328
    Posts
    32
    Quote Originally Posted by Mustang02 View Post
    they must hate me cause i am in ohio.
    loooooooool :lmao::lmao:



  4. #268
    Join Date
    Feb 2009
    Location
    NY
    PIN
    HEAD
    Device
    DROID
    OS
    rooted 2.1
    Posts
    186
    Quote Originally Posted by jason.steelman1 View Post
    Spector5, could I get your permission to copy what you posted above (the email) in an effort to prove to the rep I spoke with at Asurion that an equivilent/like device CAN be substituted in the event of numerous faulty Storms? I called and was on with them for about an hour yesterday and the rep agreed to send me a NEW Storm1, but I expressed to her my frustration with already being on my 3rd Storm in right at 4 month, etc, even asking if there were ANYTHING remotely close that I could possibly try, I didn't care what it was. She insisted, after mentioning the Storm2 was the closest device and had just been released, that they could not issue a replacement device other than what was being replaced, unless their stock had been depleted.

    Anyway I faxed in my claim this morning as I've had this one for just over a week (another refurb from VZW) and it's already cutting off on me randomly, getting alot warmer than it should be (almost hot to the touch if I don't have the case over it), but I really think she had no idea that she could even suggest it.

    I'd like to show her that my 'friend' received a replacement device other than the one he was filing the claim on if that's okay by you, and I will **** out anything you'd like me to on there if so.

    Thanks in advance, hope to hear back from you soon this morning as they should be calling/emailing me shortly to confirm my faxed in claim this morning.

    Update: I got my email from them, asking for my deductible amount and method of payment so they may ship me my new Storm 1. So I suppose despite my protests to the contrary yesterday, she really just didn't give a rip what I said about being fed up with having to replace my storm every few weeks it seems. And two....I just cant figure out how they determine who gets what, etc, (for FREE even) when I know I was as pleasant to her as I could have possibly been. Ugh....I suppose at the moment I'm just going to deal with a faulty Storm1 until it either dies completely or something else, I'm not paying nearly $100 bucks for another identical device to the one I've replaced for the 4th time now. (sorry, I'm frustrated w/Asurion at this point).
    Hey Jason - sorry for the late response! I don't mind if you want to use the email confirmation, but I would just ask if you could block out my complete name please. The reason you may have not been successful with Asurion, is because you've been replacing them with VZW. I have been getting my storm replacements thru Asurion from the beginning. I think that is why they may have made the exception in my case to replace with a new Storm 2. I only paid the 50 dollar deductible the 1st time. All other replacements have been at no cost, including my new Storm 2.
    On a side note,I have the receipt from Asurion with all information about my replacement if there is still anyone that feels like I am blowing smoke up their asses - and I will post a pic if that will satisfy the non believers.

  5. #269
    Join Date
    Feb 2009
    Location
    NY
    PIN
    HEAD
    Device
    DROID
    OS
    rooted 2.1
    Posts
    186
    Here it is anyway...lol.



  6. #270
    Join Date
    Oct 2009
    Location
    Yadkinville, NC
    PIN
    TO Beans
    Device
    Storm 2 - 9550
    OS
    .713
    Posts
    101
    Quote Originally Posted by Spector5 View Post
    Hey Jason - sorry for the late response! I don't mind if you want to use the email confirmation, but I would just ask if you could block out my complete name please. The reason you may have not been successful with Asurion, is because you've been replacing them with VZW. I have been getting my storm replacements thru Asurion from the beginning. I think that is why they may have made the exception in my case to replace with a new Storm 2. I only paid the 50 dollar deductible the 1st time. All other replacements have been at no cost, including my new Storm 2.
    On a side note,I have the receipt from Asurion with all information about my replacement if there is still anyone that feels like I am blowing smoke up their asses - and I will post a pic if that will satisfy the non believers.
    Thanks man, I never got back in touch with them today since I hadn't heard from you and that is fine, I'll block out the entire thing other than the part they need to see anyway. And you're probably right, but apparently I'd have had to nuked my phone just to get them to honor a claim anyway. They agreed to send me a new Storm1 for the deductible of $89, but for the issues I'm having, I'll just take it back into VZW and get a refurb AGAIN for free before I pay that. Phone works 75% of the time I estimate, so I won't be paying that deductible for the exact same device until she shuts down on me for good, if/when that happens. I can't decide whether to just cancel my claim with them or press on and keep persisting, hoping to get a more generous rep when I call back. The last one said they couldn't do that, but it clearly states in their brochure 'rules and guidelines' that at their option they could replace with a similar/like device at their so choosing, so it isn't as foreign a concept as the lady made it out to be. I appreciate the reply and probably won't even mess with it anymore until my phone dies completely, but if I happen to you can be rest assured I'll just cut out the part that shows current/replacement devices. Thanks again.
    Last edited by jason.steelman1; 11-12-2009 at 08:04 PM.

  7. #271
    Join Date
    Apr 2009
    Location
    Cleveland, Ohio
    PIN
    30F7ADA8
    Device
    9550 Storm 2
    OS
    5.0.0.320
    Posts
    179
    Got home today and I have the flyer in the mail...would have liked the email and I could have been there 3 days ago.

  8. #272
    Join Date
    Mar 2009
    Location
    New York
    Device
    Storm 9530
    OS
    BBCrackman V8
    Posts
    75
    I just called VZW using the email flier and i will get my Storm 2 by Tuesday for 179.00 early upgrade. Yeah Baby.

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