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  1. #257
    Join Date
    Mar 2009
    Location
    Queens, NY
    PIN
    G Pong
    Device
    Storm 2
    OS
    669 hybrid
    Posts
    38
    I just got off the tel with verizon and the lady told me that you have to have a plan of $59.99 or higher and have the storm 1 for a yr....who knows....lol



  2. #258
    Join Date
    Oct 2009
    Location
    Yadkinville, NC
    PIN
    TO Beans
    Device
    Storm 2 - 9550
    OS
    .713
    Posts
    101
    Quote Originally Posted by Spector5 View Post
    Sorry, but it was Asurion - after 3 replacement refurbs,actually 2 refurbs and 1 new, that was the end result from Asurion. They are sending me a brand new storm 2. Here is my confirmation email:


    Dear AARON S*****Z
    Thank you for contacting Asurion and filing your claim with us. Our mission is to help you reconnect with your world quickly, easily, and at a cost far less than paying full price for a new device!
    For your convenience, simply click on the links to the right to obtain all the information you will need as you move forward with your claims process. You should also receive a separate shipment tracking e-mail within the next 12 hours*.
    Thanks for letting us serve you!
    *Except weekends and holidays
    Track Your Claim
    Activation Instructions
    Returning Old Devices
    FAQs
    General Policy Info.
    CLAIM SUMMARY
    Name AARON S*****Z
    Claim ID Number 6*****2
    Claimed Equipment Research In Motion (RIM) STORM Standard
    Replacement Equipment Research In Motion (RIM) STORM2
    Date Claim Filed 11/1/2009
    SHIPPING SUMMARY
    Shipping Address 406 N Howell -6208
    Shipping Method Next Day
    Expected Delivery Date 11/10/2009
    FEES SUMMARY
    Deductible Amount $0.00
    Shipping Fee $0.00
    Payment Type CRE
    Total Payment $0
    Payment Confirmation Number
    Please Note: This is an auto-generated e-mail that is unable to receive replies. Contact Us
    This email was sent by: Asurion Insurance Services, Inc.
    648 Grassmere Park Drive, Suite 300 Nashville, TN, 37211, USA
    Privacy Policy
    Spector5, could I get your permission to copy what you posted above (the email) in an effort to prove to the rep I spoke with at Asurion that an equivilent/like device CAN be substituted in the event of numerous faulty Storms? I called and was on with them for about an hour yesterday and the rep agreed to send me a NEW Storm1, but I expressed to her my frustration with already being on my 3rd Storm in right at 4 month, etc, even asking if there were ANYTHING remotely close that I could possibly try, I didn't care what it was. She insisted, after mentioning the Storm2 was the closest device and had just been released, that they could not issue a replacement device other than what was being replaced, unless their stock had been depleted.

    Anyway I faxed in my claim this morning as I've had this one for just over a week (another refurb from VZW) and it's already cutting off on me randomly, getting alot warmer than it should be (almost hot to the touch if I don't have the case over it), but I really think she had no idea that she could even suggest it.

    I'd like to show her that my 'friend' received a replacement device other than the one he was filing the claim on if that's okay by you, and I will **** out anything you'd like me to on there if so.

    Thanks in advance, hope to hear back from you soon this morning as they should be calling/emailing me shortly to confirm my faxed in claim this morning.

    Update: I got my email from them, asking for my deductible amount and method of payment so they may ship me my new Storm 1. So I suppose despite my protests to the contrary yesterday, she really just didn't give a rip what I said about being fed up with having to replace my storm every few weeks it seems. And two....I just cant figure out how they determine who gets what, etc, (for FREE even) when I know I was as pleasant to her as I could have possibly been. Ugh....I suppose at the moment I'm just going to deal with a faulty Storm1 until it either dies completely or something else, I'm not paying nearly $100 bucks for another identical device to the one I've replaced for the 4th time now. (sorry, I'm frustrated w/Asurion at this point).
    Last edited by jason.steelman1; 11-12-2009 at 08:55 AM.

  3. #259
    Join Date
    May 2009
    Location
    MT
    Device
    9530
    OS
    5.0.328
    Posts
    19
    Ok, so I got the new Storm from Verizon, the replacement. It is a Storm1 not a Storm2, as the rep said it would be. Just a follow up as promised. I am a bit bummed, but the new phone seems to be working fine. Although the memory issues are still there.

    One question, I have Weatherbug Elite installed, but can't find my authorization number, even on the old phone, as it must've been erased in the transfer of data...anyone know how to recover it?

    Thanks,
    Mark



  4. #260
    Join Date
    Oct 2009
    Location
    Yadkinville, NC
    PIN
    TO Beans
    Device
    Storm 2 - 9550
    OS
    .713
    Posts
    101
    Quote Originally Posted by 2thlaser View Post
    Ok, so I got the new Storm from Verizon, the replacement. It is a Storm1 not a Storm2, as the rep said it would be. Just a follow up as promised. I am a bit bummed, but the new phone seems to be working fine. Although the memory issues are still there.

    One question, I have Weatherbug Elite installed, but can't find my authorization number, even on the old phone, as it must've been erased in the transfer of data...anyone know how to recover it?

    Thanks,
    Mark
    Did you purchase WB Elite through AppWorld? If so, redownload AppWorld to your new device, then login to 'My Appworld' in the application. It's a menu option on the main screen of Appworld on your Storm. Login and it will reconcile your applications, free & purchased, and you should be able to reinstall it. Not sure if WB uses your PIN too, if so you'll probably have to update your PIN with their site as well.

  5. #261
    Join Date
    May 2009
    Location
    MT
    Device
    9530
    OS
    5.0.328
    Posts
    19
    Quote Originally Posted by jason.steelman1 View Post
    Did you purchase WB Elite through AppWorld? If so, redownload AppWorld to your new device, then login to 'My Appworld' in the application. It's a menu option on the main screen of Appworld on your Storm. Login and it will reconcile your applications, free & purchased, and you should be able to reinstall it. Not sure if WB uses your PIN too, if so you'll probably have to update your PIN with their site as well.
    Ok, thanks Jason. Did that, but still no activation code...I actually found the old one, but as you say, they might need the new PIN. I haven't been able to find a way to get it to them, so I emailed Customer Service...let's see how long WB takes to get back to me! I am traveling, so I might not get back online til tonight...Thanks again man!
    Mark



  6. #262
    Join Date
    Apr 2009
    Posts
    78
    well, they told me it was west coast only for now but i just got my email today for the early upgrade - i live in nyc.

    so it must be nationwide now?

  7. #263
    Join Date
    Apr 2009
    Posts
    78
    what's that site to sell ur storm?

  8. #264
    Join Date
    Jun 2009
    Device
    Storm2 9550
    OS
    5.0.0.320
    Posts
    21
    Ok everyone I just got my early upgrade to S2! And I didnt even actually recieve the flyer. I called the number posted on the flyer from the beginning of this forum. I explained what it said and they really did not argue with me! They did an override and I was good to go. You dont even have to do the mail in rebate and they have some great offers going on for accessories. Ill have my Storm2 by monday via FedEx and I am psyched!

    I also had a conversation with a rep on line and they confirmed it as well. If anyone wants to see that, let me know.

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