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  1. #201
    Join Date
    Aug 2009
    Location
    Poconos
    PIN
    Just ask plz :)
    Device
    Blackberry Storm2 9550
    OS
    5.0.0.713
    Posts
    283
    Quote Originally Posted by Spector5 View Post
    I don't know if this matters to anyone else, but I had 3 storms over a course of a year. I have the TEP plan with Asurion for the 6 bucks a month - well worth it, especially for Storm owners...lol. Anyway, I recently got a replacement with them,a brand new storm - and had issues right off the bat with it. software related, battery door didn't close right, froze up a lot...etc. So, I figured I would go to Verizon and see what they could do instead of going thru Asurion,and waiting for yet another replacement. The CSR had no answers for me on my issues,and because they weren't an official store,just an outlet - they couldn't replace it. He gave me a number to call and see if they could help. No luck with that lead - they told me that it was out of Asurions inventory,and they would have to replace it...ugh.
    So, I call Asurion,explain my whole situation again,and they said they were going to send me yet another brand new storm replacement. I stopped her right there and asked if it were possible to change devices, because I was thru with the storm and all the issues I've had with each. She put me on hold for about 10 minutes,and comes back and asks," have you heard about the storm2?" Naturally, I played dumb,and said - "yeah, I think I saw the commercial on TV" ...LOL. She said that because of the issues with the storm1 and my frustration, they could sub it out with the storm2 if I wanted. Of course I said yes...lol.
    So, my point is, if you're phone is insured with Asurion,and you're having issues with it,give it a try - they're pretty understanding,and cool people too! Hey, I got a brand new storm 2 coming tuesday - free of charge!
    Whats the number for asurion?



  2. #202
    Join Date
    Apr 2009
    Location
    ohio
    PIN
    ch me then
    Device
    9550 Storm 2
    OS
    5.0.0.428
    Posts
    4,387
    Quote Originally Posted by Spector5 View Post
    I don't know if this matters to anyone else, but I had 3 storms over a course of a year. I have the TEP plan with Asurion for the 6 bucks a month - well worth it, especially for Storm owners...lol. Anyway, I recently got a replacement with them,a brand new storm - and had issues right off the bat with it. software related, battery door didn't close right, froze up a lot...etc. So, I figured I would go to Verizon and see what they could do instead of going thru Asurion,and waiting for yet another replacement. The CSR had no answers for me on my issues,and because they weren't an official store,just an outlet - they couldn't replace it. He gave me a number to call and see if they could help. No luck with that lead - they told me that it was out of Asurions inventory,and they would have to replace it...ugh.
    So, I call Asurion,explain my whole situation again,and they said they were going to send me yet another brand new storm replacement. I stopped her right there and asked if it were possible to change devices, because I was thru with the storm and all the issues I've had with each. She put me on hold for about 10 minutes,and comes back and asks," have you heard about the storm2?" Naturally, I played dumb,and said - "yeah, I think I saw the commercial on TV" ...LOL. She said that because of the issues with the storm1 and my frustration, they could sub it out with the storm2 if I wanted. Of course I said yes...lol.
    So, my point is, if you're phone is insured with Asurion,and you're having issues with it,give it a try - they're pretty understanding,and cool people too! Hey, I got a brand new storm 2 coming tuesday - free of charge!
    unless you are paying the deductible to get the phones Asurion only issues refurbs and has no power to ship you one phone over another.. you were more than likely talking to vzw

  3. #203
    Join Date
    Jun 2009
    Location
    Long Island, NY
    Device
    Storm
    OS
    5.0.0.238
    Posts
    17
    Quote Originally Posted by C6StingRay View Post
    the letstalk.com offer is intriguing....$89 to upgrade to a Storm2 for existing Verizon customers....must agree to 2 year extension....they'll even give you $112 to trade in your Storm, so you actually make $22 on the deal...

    has anyone ever gone thru these guys? is this for real? not sure I really want to extend for another 2 years, and really interested in taking a look at the droid, but this is a pretty sweet deal....much better than the so called "deal" Verizon is supposedly going to make to Storm owners...
    That's a sweet deal! I have been lucky. I'm still on my original Storm. My 1 year upgrade is in January. The only thing I am looking forward to is WiFi. Other than that, I love my Storm 1.



  4. #204
    Join Date
    Apr 2009
    Device
    storm
    OS
    .113
    Posts
    35
    Quote Originally Posted by Loooney2ns View Post
    That's a sweet deal! I have been lucky. I'm still on my original Storm. My 1 year upgrade is in January. The only thing I am looking forward to is WiFi. Other than that, I love my Storm 1.
    if you try to check out they pop up a screen that has a list of conditions you must meet for the $89.99 price and one of them is that you must be 22 months into a 2 year contract... in other words you must qualify for NE2 just like buying it from VZW...

  5. #205
    Join Date
    Oct 2009
    Device
    storm
    OS
    5.0.0.238
    Posts
    6
    this is not true ive al ready tried it an they wouldnt do it...maybe it was just that location but they didnt allow me to upgrade it.....so yea it didnt work...sucks...



  6. #206
    Join Date
    Apr 2009
    Location
    West Hartford, CT
    PIN
    3049B209
    Device
    Strom 9530
    OS
    5.0.0.328
    Posts
    3
    I went today with my Storm 1 and didnt get a storm 2

  7. #207
    Join Date
    Apr 2009
    Location
    Washington State
    PIN
    pin:333BC5
    Device
    z10
    OS
    10.1.0.4534
    Carrier
    verizon
    Posts
    32
    Just got an email from Verizon offering early upgrade discount for Storm2 and Droid. I've only had the storm for 6 months. Did anyone else get the email?
    Posted via mobile device

  8. #208
    Join Date
    Feb 2009
    Location
    NY
    PIN
    HEAD
    Device
    DROID
    OS
    rooted 2.1
    Posts
    186
    Quote Originally Posted by jnepsa View Post
    unless you are paying the deductible to get the phones Asurion only issues refurbs and has no power to ship you one phone over another.. you were more than likely talking to vzw
    Sorry, but it was Asurion - after 3 replacement refurbs,actually 2 refurbs and 1 new, that was the end result from Asurion. They are sending me a brand new storm 2. Here is my confirmation email:


    Dear AARON S*****Z
    Thank you for contacting Asurion and filing your claim with us. Our mission is to help you reconnect with your world quickly, easily, and at a cost far less than paying full price for a new device!
    For your convenience, simply click on the links to the right to obtain all the information you will need as you move forward with your claims process. You should also receive a separate shipment tracking e-mail within the next 12 hours*.
    Thanks for letting us serve you!
    *Except weekends and holidays
    Track Your Claim
    Activation Instructions
    Returning Old Devices
    FAQs
    General Policy Info.
    CLAIM SUMMARY
    Name AARON S*****Z
    Claim ID Number 6*****2
    Claimed Equipment Research In Motion (RIM) STORM Standard
    Replacement Equipment Research In Motion (RIM) STORM2
    Date Claim Filed 11/1/2009
    SHIPPING SUMMARY
    Shipping Address 406 N Howell -6208
    Shipping Method Next Day
    Expected Delivery Date 11/10/2009
    FEES SUMMARY
    Deductible Amount $0.00
    Shipping Fee $0.00
    Payment Type CRE
    Total Payment $0
    Payment Confirmation Number
    Please Note: This is an auto-generated e-mail that is unable to receive replies. Contact Us
    This email was sent by: Asurion Insurance Services, Inc.
    648 Grassmere Park Drive, Suite 300 Nashville, TN, 37211, USA
    Privacy Policy

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