Verizon upgrading all Storms to Storm 2?

**saso07** · 11-08-2009, 07:20 PM

Originally Posted by Spector5

I don't know if this matters to anyone else, but I had 3 storms over a course of a year. I have the TEP plan with Asurion for the 6 bucks a month - well worth it, especially for Storm owners...lol. Anyway, I recently got a replacement with them,a brand new storm - and had issues right off the bat with it. software related, battery door didn't close right, froze up a lot...etc. So, I figured I would go to Verizon and see what they could do instead of going thru Asurion,and waiting for yet another replacement. The CSR had no answers for me on my issues,and because they weren't an official store,just an outlet - they couldn't replace it. He gave me a number to call and see if they could help. No luck with that lead - they told me that it was out of Asurions inventory,and they would have to replace it...ugh.
So, I call Asurion,explain my whole situation again,and they said they were going to send me yet another brand new storm replacement. I stopped her right there and asked if it were possible to change devices, because I was thru with the storm and all the issues I've had with each. She put me on hold for about 10 minutes,and comes back and asks," have you heard about the storm2?" Naturally, I played dumb,and said - "yeah, I think I saw the commercial on TV" ...LOL. She said that because of the issues with the storm1 and my frustration, they could sub it out with the storm2 if I wanted. Of course I said yes...lol.
So, my point is, if you're phone is insured with Asurion,and you're having issues with it,give it a try - they're pretty understanding,and cool people too! Hey, I got a brand new storm 2 coming tuesday - free of charge!

Whats the number for asurion?

**jnepsa** · 11-08-2009, 08:28 PM

Originally Posted by Spector5

I don't know if this matters to anyone else, but I had 3 storms over a course of a year. I have the TEP plan with Asurion for the 6 bucks a month - well worth it, especially for Storm owners...lol. Anyway, I recently got a replacement with them,a brand new storm - and had issues right off the bat with it. software related, battery door didn't close right, froze up a lot...etc. So, I figured I would go to Verizon and see what they could do instead of going thru Asurion,and waiting for yet another replacement. The CSR had no answers for me on my issues,and because they weren't an official store,just an outlet - they couldn't replace it. He gave me a number to call and see if they could help. No luck with that lead - they told me that it was out of Asurions inventory,and they would have to replace it...ugh.
So, I call Asurion,explain my whole situation again,and they said they were going to send me yet another brand new storm replacement. I stopped her right there and asked if it were possible to change devices, because I was thru with the storm and all the issues I've had with each. She put me on hold for about 10 minutes,and comes back and asks," have you heard about the storm2?" Naturally, I played dumb,and said - "yeah, I think I saw the commercial on TV" ...LOL. She said that because of the issues with the storm1 and my frustration, they could sub it out with the storm2 if I wanted. Of course I said yes...lol.
So, my point is, if you're phone is insured with Asurion,and you're having issues with it,give it a try - they're pretty understanding,and cool people too! Hey, I got a brand new storm 2 coming tuesday - free of charge!

unless you are paying the deductible to get the phones Asurion only issues refurbs and has no power to ship you one phone over another.. you were more than likely talking to vzw

**Loooney2ns** · 11-08-2009, 08:57 PM

Originally Posted by C6StingRay

the letstalk.com offer is intriguing....$89 to upgrade to a Storm2 for existing Verizon customers....must agree to 2 year extension....they'll even give you $112 to trade in your Storm, so you actually make $22 on the deal...

has anyone ever gone thru these guys? is this for real? not sure I really want to extend for another 2 years, and really interested in taking a look at the droid, but this is a pretty sweet deal....much better than the so called "deal" Verizon is supposedly going to make to Storm owners...

That's a sweet deal! I have been lucky. I'm still on my original Storm. My 1 year upgrade is in January. The only thing I am looking forward to is WiFi. Other than that, I love my Storm 1.

**tallon** · 11-08-2009, 09:33 PM

Originally Posted by Loooney2ns

That's a sweet deal! I have been lucky. I'm still on my original Storm. My 1 year upgrade is in January. The only thing I am looking forward to is WiFi. Other than that, I love my Storm 1.

if you try to check out they pop up a screen that has a list of conditions you must meet for the $89.99 price and one of them is that you must be 22 months into a 2 year contract... in other words you must qualify for NE2 just like buying it from VZW...

**montenegro** · 11-09-2009, 07:31 PM

this is not true ive al ready tried it an they wouldnt do it...maybe it was just that location but they didnt allow me to upgrade it.....so yea it didnt work...sucks...

**Mikeja1540** · 11-09-2009, 07:39 PM

I went today with my Storm 1 and didnt get a storm 2

**frielfanatic** · 11-09-2009, 08:05 PM

Just got an email from Verizon offering early upgrade discount for Storm2 and Droid. I've only had the storm for 6 months. Did anyone else get the email?
Posted via mobile device

**Spector5** · 11-09-2009, 08:17 PM

Originally Posted by jnepsa

unless you are paying the deductible to get the phones Asurion only issues refurbs and has no power to ship you one phone over another.. you were more than likely talking to vzw

Sorry, but it was Asurion - after 3 replacement refurbs,actually 2 refurbs and 1 new, that was the end result from Asurion. They are sending me a brand new storm 2. Here is my confirmation email:

Dear AARON S*****Z
Thank you for contacting Asurion and filing your claim with us. Our mission is to help you reconnect with your world quickly, easily, and at a cost far less than paying full price for a new device!
For your convenience, simply click on the links to the right to obtain all the information you will need as you move forward with your claims process. You should also receive a separate shipment tracking e-mail within the next 12 hours*.
Thanks for letting us serve you!
*Except weekends and holidays
Track Your Claim
Activation Instructions
Returning Old Devices
FAQs
General Policy Info.
CLAIM SUMMARY
Name AARON S*****Z
Claim ID Number 6*****2
Claimed Equipment Research In Motion (RIM) STORM Standard
Replacement Equipment Research In Motion (RIM) STORM2
Date Claim Filed 11/1/2009
SHIPPING SUMMARY
Shipping Address 406 N Howell -6208
Shipping Method Next Day
Expected Delivery Date 11/10/2009
FEES SUMMARY
Deductible Amount $0.00
Shipping Fee $0.00
Payment Type CRE
Total Payment $0
Payment Confirmation Number
Please Note: This is an auto-generated e-mail that is unable to receive replies. Contact Us
This email was sent by: Asurion Insurance Services, Inc.
648 Grassmere Park Drive, Suite 300 Nashville, TN, 37211, USA
Privacy Policy

**Spector5** · 11-09-2009, 08:27 PM

Originally Posted by saso07

Whats the number for asurion?

Asurion ? Your Technology Protection Company

And these are the numbers from Asurion's site:

Please call the toll free number below specific to your wireless carrier.
Alltel Wireless
1-888-723-3360 AT&T
1-888-562-8662
Cellular One - San Luis Obispo
1-866-240-6668
Cellular One- Mobile Guard
1-866-281-0858
Centennial Wireless
1-800-600-3634
Centennial Wireless - Puerto Rico
1-800-779-1568
Claro
1-877-359-4263
Clearwire
1-866-419-5477
Comcast
1-877-262-4390
Edge Wireless
1-866-207-5049
MetroPCS
1-866-862-3397
Palm
1-800-881-7256
Qwest Wireless
1-877-943-844
Rural Cellular
1-888-216-4393
Sprint
1-800-584-3666
T-Mobile
1-866-268-7221
Telus
1-866-281-4537
Time Warner
1-866-280-8336
Verizon Wireless
1-888-881-2622

**Mustang02** · 11-09-2009, 08:47 PM

Originally Posted by frielfanatic

Just got an email from Verizon offering early upgrade discount for Storm2 and Droid. I've only had the storm for 6 months. Did anyone else get the email?
Posted via mobile device

No but Others on CB have. Where's my email VZW???

**frielfanatic** · 11-09-2009, 08:53 PM

Said 179 for storm 2, 199 for storm 1. I was just at the store earlier today and they wouldn't do anything. Received the email a half hour after I left VZW.

**C6StingRay** · 11-09-2009, 08:55 PM

Originally Posted by frielfanatic

Just got an email from Verizon offering early upgrade discount for Storm2 and Droid. I've only had the storm for 6 months. Did anyone else get the email?
Posted via mobile device

did you get this email sent to your Blackberry or some other registered email?....

still holding out hope here....:aargh4:

**frielfanatic** · 11-09-2009, 08:58 PM

They sent it to my email I use to register at myverizon

**C6StingRay** · 11-09-2009, 09:20 PM

thanks! would love to get the same upgrade offer....I'd like to try out the droid....

went by VZW last Friday and didn't have any luck either......may have to try again and hope for an email....

you going to upgrade to something?

**jason.steelman1** · 11-09-2009, 10:13 PM

Thanks so much for posting this! I am now on my 3rd Storm since I switched to Verizon in July, and am getting frustrated with having to reprogram, move all my apps, contacts, etc every few weeks, but have ONLY been calling Verizon as well. I pay the monthly charge for Asurion insurance, and will most definitely be calling them first thing in the morning to inquire about a possible 'device switch' while playing ignorant of the Storm2's existance. Hopefully this will remedy my issue and get may a Storm2 in the process. Again thanks for the post.

**Spector5** · 11-09-2009, 10:23 PM

Originally Posted by jason.steelman1

+1 Thanks so much for posting this! I am now on my 3rd Storm since I switched to Verizon in July, and am getting frustrated with having to reprogram, move all my apps, contacts, etc every few weeks, but have ONLY been calling Verizon as well. I pay the monthly charge for Asurion insurance, and will most definitely be calling them first thing in the morning to inquire about a possible 'device switch' while playing ignorant of the Storm2's existance. Hopefully this will remedy my issue and get me a Storm2 in the process. Again thanks for the post.

No problem. They were very understanding of my frustration,and wanted to do everything they could to keep me happy. I must say, they succeeded. Good luck, and keep us posted on your outcome!

**jason.steelman1** · 11-10-2009, 07:54 AM

Originally Posted by Spector5

No problem. They were very understanding of my frustration,and wanted to do everything they could to keep me happy. I must say, they succeeded. Good luck, and keep us posted on your outcome!

Will do S5. I can't believe I didn't even think to call them myself, considering that was the only reason I agreed to take the Asurion coverage, but I somehow let a VZW phone rep convince me to call them only when I was having Storm issues. I'll be calling them today AND picking up my copy of Modern Warfare 2 for PS3. Gonna be a good day!