Thread: Quick Pull solution for .328

hello all,
I just got this issue resolved, and i wanted to share with you all.
I was having the same issue as most were with quickpull giving you a message that "something went wrong and quickpull is aborting"

my company uses appriver for bes service. i called appriver and explained to them that i needed to be able to set all permissions to "allow", and security timer reset was set to deny and was greyed out.
below is the steps i sent them in an email.

Options > Applications > select Core in the drop down > Highlight BB 5.0 core Apps and hit Menu key > Edit Permissions > expand Interactions > Security Timer Reset needs to be able to be set to - Allow... currently it is greyed out and set to Deny.

they fixed this for me in about 10 minutes, and all is grand in my blackberry world!!!!! here is what your bes admin needs to do:

they need to change your it policy to allow this option.
it was as simple as that.
i hope this helps anyone with this issue.
p.s. before you ask......I tried to remove the sample pics using maxmem with NO success. hey, 1 out of 2 ain't bad

I changed up your email a little and sent to our hecka cool IT guy, I also sent him the supporting documentation at this link explaining what the setting is all about.

Livelink - Redirection

Thanks for the post, maybe I'll be blessed too.

Originally Posted by heloguy

hello all,
I just got this issue resolved, and i wanted to share with you all.
I was having the same issue as most were with quickpull giving you a message that "something went wrong and quickpull is aborting"

my company uses appriver for bes service. i called appriver and explained to them that i needed to be able to set all permissions to "allow", and security timer reset was set to deny and was greyed out.
below is the steps i sent them in an email.

Options > Applications > select Core in the drop down > Highlight BB 5.0 core Apps and hit Menu key > Edit Permissions > expand Interactions > Security Timer Reset needs to be able to be set to - Allow... currently it is greyed out and set to Deny.

they fixed this for me in about 10 minutes, and all is grand in my blackberry world!!!!! here is what your bes admin needs to do:

they need to change your it policy to allow this option.
it was as simple as that.
i hope this helps anyone with this issue.
p.s. before you ask......I tried to remove the sample pics using maxmem with NO success. hey, 1 out of 2 ain't bad

i just read this on the steelthorn web site being a friend is haveing the same problem

Wirelessly posted

Originally Posted by debblr

I changed up your email a little and sent to our hecka cool IT guy, I also sent him the supporting documentation at this link explaining what the setting is all about.

Livelink - Redirection

Thanks for the post, maybe I'll be blessed too.

Originally Posted by heloguy

hello all,
I just got this issue resolved, and i wanted to share with you all.
I was having the same issue as most were with quickpull giving you a message that "something went wrong and quickpull is aborting"

my company uses appriver for bes service. i called appriver and explained to them that i needed to be able to set all permissions to "allow", and security timer reset was set to deny and was greyed out.
below is the steps i sent them in an email.

Options > Applications > select Core in the drop down > Highlight BB 5.0 core Apps and hit Menu key > Edit Permissions > expand Interactions > Security Timer Reset needs to be able to be set to - Allow... currently it is greyed out and set to Deny.

they fixed this for me in about 10 minutes, and all is grand in my blackberry world!!!!! here is what your bes admin needs to do:

they need to change your it policy to allow this option.
it was as simple as that.
i hope this helps anyone with this issue.
p.s. before you ask......I tried to remove the sample pics using maxmem with NO success. hey, 1 out of 2 ain't bad

No problem. I hope it works for you. Now we need to figure out how to delete the sample pics.

Try this: How to use QuickPull on OS 5.0 - Steelthorn Software - FAQ

Originally Posted by db306

Try this: How to use QuickPull on OS 5.0 - Steelthorn Software - FAQ

i had tried all of those steps repeatedly, to no avail. if you use a BES server, you have to have it fixed from your BES Admin. thats the only way. i guess they block that option by default for security reasons.
thanks anyway.

if you are useing a BES server read this,

Verify QuckPull Permissions - Steelthorn Software - FAQ

Wirelessly posted

Thanks for this my friend. This surely going to fix the reset issue with quicklaunch

hi helloguy & others,
can we set this timer setting to Allow ? or this a bug for OS v5 ?

pls advice. tia

Originally Posted by ican04x

hi helloguy & others,
can we set this timer setting to Allow ? or this a bug for OS v5 ?

pls advice. tia

Could you elaborate on what the issue is that you are experiencing?

Originally Posted by ican04x

hi helloguy & others,
can we set this timer setting to Allow ? or this a bug for OS v5 ?

pls advice. tia

i couldnt set it to allow due to a security IT policy with my BES server. once i called them and explained what i wanted to do, they changed the policy for me in a matter of minutes.

i guess its an issue if you use a BES server. i read other threads where people were not having any problems at all, but some of them stated they were using BIS service rather than BES.
i hope this helps you.