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  1. #1
    Join Date
    Apr 2009
    Location
    Western Mass
    PIN
    311F860E
    Device
    Storm 9550
    Posts
    358
    Wirelessly posted

    what does vzw do about dust under the screen. I have a little and it seems to be getting worse. Is. It worth wiping and reloading .148 and going and try getting a replacement.



  2. #2
    Join Date
    Apr 2009
    Device
    VZW Droid
    OS
    Custom ROM
    Posts
    4,702
    Vzw has replaced 2 storms for me for dust. One was actually a brand new one out box and already had dust. They do say though that dust is not part of warranty replacement. As far as the OS, I have put the official back on when returning storms. I hope this helps.
    Posted via BlackBerry device

  3. #3
    Join Date
    Jul 2009
    Location
    Arizona
    PIN
    ky Swear O
    Device
    Droid/Storm/Cur
    OS
    5.0.0.238
    Posts
    753
    Wirelessly posted (Storm 9530)

    Just got brand new replacement yesterday for dust problem.



  4. #4
    Join Date
    Jul 2009
    Location
    Miami
    PIN
    30FB551F
    Device
    BlackBerry Stor
    OS
    5.0.0.320
    Posts
    398
    Yeah they replace the phone, sometimes they might give you a little bit of a hard time (depends on the person who's helping you) but they replace it. Just say like you're unhappy customer and with At&t you would never have the same problem lol ...

  5. #5
    Join Date
    Sep 2009
    Device
    9800
    OS
    .246
    Posts
    39
    Is there a write up on cracking the 95x0 open so I could remove the dust?



  6. #6
    Join Date
    Apr 2009
    Location
    Cleveland, Ohio
    PIN
    30F7ADA8
    Device
    9550 Storm 2
    OS
    5.0.0.320
    Posts
    179
    I was denied by Customer service because of my dust. I have spots all over my screen. I'll be taking it to Vzw on Wednesday to get my S2.

  7. #7
    Join Date
    Apr 2009
    Location
    Western Mass
    PIN
    311F860E
    Device
    Storm 9550
    Posts
    358
    I finally went down to VZW on Thursday and the tech guy gave me a little grief and said that they all get dust under the screen but he finally agreed to send me a replacement.

  8. #8
    Join Date
    Nov 2009
    Location
    Ohio
    Device
    Storm 9550
    OS
    5.0.0.320
    Posts
    21
    Wouldn't the dust be a "user issue"? I mean all phones get dust under the screen.

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