Service Book problems?
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  1. #1
    ShimmyShine's Avatar
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    Service Book problems?

    I recently updated to the 5.0.0.323 and I have lost all service book features everywhere. I logged into the AT&T website and the service books have disappeared from there, I logged into my email on my phone and the service books are gone from there also.

    Does anyone here have any clue? I would ask at crackberry but the response's there can take forever if it's something that doesn't benefit them :P

    Thanks,

    Shimmy!




  2. #2
    bbcrackman's Avatar
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    Did you do a back up before you upgraded? If so you can restore your service books from your backup.

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    Yes, I did do a backup. But the reason I realized that all of these are gone is because I changed up my emails. So now that I need to re-send the emails to my phone it's gone :P

    Shimmy

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    Quote Originally Posted by ShimmyShine View Post
    Yes, I did do a backup. But the reason I realized that all of these are gone is because I changed up my emails. So now that I need to re-send the emails to my phone it's gone :P

    Shimmy
    I would restore my service books from the back up, then go to email setup and try and resend from there. You can also go to the blackberry/att site and setup an account there. Set up your emails and send the service books directly to your phone.

    Here is the link to the AT&T BlackBerry Site https://bis.na.blackberry.com/html?brand=mycingular

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    I had tried that also. I am on AT&T using my Storm so I have to also do the over-right of the AT&T service books (part of us AT&T users upgrading OS's :\). I had a accoutn at that website, logged in and it's not there either.. I am completely out of ideas..

    Shimmy

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    Quote Originally Posted by ShimmyShine View Post
    I had tried that also. I am on AT&T using my Storm so I have to also do the over-right of the AT&T service books (part of us AT&T users upgrading OS's :\). I had a accoutn at that website, logged in and it's not there either.. I am completely out of ideas..

    Shimmy
    Did you try and re setup your email accounts? Then on the right side of the page click help and it will take you to the service book page.

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    Okay, I did that, fixed my problem for the email! Now I have another question, I have BB BIS account (Obviously if I have the email for it). But, when I go to my networks, then status, it says "Blackberry Internet Service Connection: not connected". I'm on EDGE and I did notice my internet is pretty slow, is that normal for it to say not connected?

    Thanks,

    Shimmy

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    Quote Originally Posted by ShimmyShine View Post
    Okay, I did that, fixed my problem for the email! Now I have another question, I have BB BIS account (Obviously if I have the email for it). But, when I go to my networks, then status, it says "Blackberry Internet Service Connection: not connected". I'm on EDGE and I did notice my internet is pretty slow, is that normal for it to say not connected?

    Thanks,

    Shimmy
    The connections should say mobile network. Did you go into Options/Advanced Options/TCP/IP and set your APN to wap.voicestream.com

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    Wait, I thought it was wap.cingular? With the Username: WAP@CINGULARGPRS.COM and Password: CINGULAR1. ? Should I put wap.voicestream.com in the APN area and leave Username & Pass blank??

    Thanks a ton by the way!

    Jeff

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    Quote Originally Posted by ShimmyShine View Post
    Wait, I thought it was wap.cingular? With the Username: WAP@CINGULARGPRS.COM and Password: CINGULAR1. ? Should I put wap.voicestream.com in the APN area and leave Username & Pass blank??

    Thanks a ton by the way!

    Jeff
    haha, sorry! Gave you TMO's you are correct!

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    Quote Originally Posted by bbcrackman View Post
    haha, sorry! Gave you TMO's you are correct!
    Thought so :P -- So what options are we left with now since that isn't active? Any special numbers I need to dial??

    Jeff

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    I guess TIME was the answer.. Checked it a few minutes later, and sure enough it switched over. I was hoping I wasn't going to have to reload the OS. It's a hassle :P

    Thank you for your help!

    Jeff

  13. #13
    bbcrackman's Avatar
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    Quote Originally Posted by ShimmyShine View Post
    Thought so :P -- So what options are we left with now since that isn't active? Any special numbers I need to dial??

    Jeff
    Now do a battery pull, once it boots back up check it again. If still not there go to Manage Connections/Mobile Network Options/BB Button/Diagnostic Test/BB Button/Run this will test all your connections and re register your device on the BlackBerry Network as well as verify your service books.

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    now does that apply to hotmail also because i lost mine as well

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    Quote Originally Posted by awill300 View Post
    now does that apply to hotmail also because i lost mine as well
    What fixed my email problem was to delete it, and re-set it up. Then just give it some time really..

    Jeff

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    Quote Originally Posted by awill300 View Post
    now does that apply to hotmail also because i lost mine as well
    yes it would...

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    i did that two or three times and the i get a email that says reconfig my outlook on my pc

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    Quote Originally Posted by awill300 View Post
    i did that two or three times and the i get a email that says reconfig my outlook on my pc
    Are you on BES?

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    i ran the test and the email part says no

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    Quote Originally Posted by bbcrackman View Post
    Are you on BES?
    I'm sorry, no sir

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